Northampton Volkswagen

Ertugrul was especially knowledgeable. He explained all the features and made us comfortable with selecting a rear-wheel drive car. He didn't pressure us and made sure we got the car we wa He explained all the features and made us comfortable with selecting a rear-wheel drive car. He didn't pressure us and made sure we got the car we wanted. Overall, the shopping experience was very enjoyable, and he has stayed in touch since our purchase to answer our questions. We give him our best recommendation. More

Ertugrul was very knowledgeable and great to work with, we’re loving our new ID.4! we’re loving our new ID.4! More

He looks out for the interest of the customer. He said: "if you don't need this don't buy it,we don't want you spending more than what's necessary." He provided pointers as well as honest explanat He said: "if you don't need this don't buy it,we don't want you spending more than what's necessary." He provided pointers as well as honest explanations of what may be needed or not. Introduced me to other team members that work within the parts department. Thank you for making this experience pleasant! More

Bait and switch tactics at play at Northampton VW. I sent an inquiry via cars.com to Northampton VW to ask about the availability and price of a car I had seen online. Michael Silva, the Internet Sale I sent an inquiry via cars.com to Northampton VW to ask about the availability and price of a car I had seen online. Michael Silva, the Internet Sales Manager, promptly responded and quoted the same price I had seen on cars.com. I scheduled an appointment with Michael to come see and hopefully purchase said vehicle. On the day of the appointment, one week after the original inquiry, I received a call from Michael reconfirming my plans to attend the appointment, at which time I reconfirmed with him the price he originally quoted. When I arrived Michael wasn’t there, but Jason LeClair was able to help get us set up for a test drive, which went well. We were ready to move forward with purchase, but when the offer presented was $4k higher than the emailed/confirmed offer Michael had shared. When asked about the discrepancy Jason brought over Frank Marvici who informed us that there was a pricing error in the offer Michael had provided. When informed that Michael had reconfirmed the figure over the phone that day Frank stated that Michael didn’t have the authority to offer that price. I was told that the dealership would not be able to sell the vehicle at the quoted price and was told the best they could do was $500 less, or $3,500 more than the previously confirmed offer. It’s very disappointing that this dealership refuses to acknowledge a quoted price, and if it truly was a pricing error, didn’t communicate as much until the offer was printed and on the table. More

Jason, Isaac & Angel were all great. Fun, welcoming, patient, and through. We had to wait a long time to finalize, but it was due to previous customers Angel was helping before us. Fun, welcoming, patient, and through. We had to wait a long time to finalize, but it was due to previous customers Angel was helping before us. More

Jason was very easy to deal with, highly recommend him to anyone looking for vehicle anyone looking for vehicle More

Jason and the Northampton VW team went above and beyond for the lease of my new Atlas Cross Sport. Knowing that exactly what I wanted was not available on site, they were able to locate and acquire the car for the lease of my new Atlas Cross Sport. Knowing that exactly what I wanted was not available on site, they were able to locate and acquire the car for me. The entire process was seamless and I can’t thank them enough!! More

Jason was great to work with in purchasing my new car and very educated on Volkswagens. very educated on Volkswagens. More

Jason was pleasent, cooperative with getting me a great car thank you all at Volkswagen Northampton car thank you all at Volkswagen Northampton More