
Northampton Volkswagen
Northampton, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 906 reviews
Excellence in customer service I appreciate great customer service! Thank you for explaining everything thoroughly Cassie! It’s always a pleasure to return to this dealership. I’ I appreciate great customer service! Thank you for explaining everything thoroughly Cassie! It’s always a pleasure to return to this dealership. I’ll be back ! More
Two for one Came in for a test drive and left with two cars, Brandon made it comfortable to be at the dealership. My wife said he was the best saleman she ever de Came in for a test drive and left with two cars, Brandon made it comfortable to be at the dealership. My wife said he was the best saleman she ever dealt with(she hates sales people). We wont go anywhere thanks a heap to the folks at Noho Vw. More
New Jetta Came In to look at golfs but it was a little small, So Omar told me to look at Jetta and that was it!!! I love it so much fun and my kids also love it Came In to look at golfs but it was a little small, So Omar told me to look at Jetta and that was it!!! I love it so much fun and my kids also love it!!! Thank you Omar and the whole team of Northampton VW More
Family car Bought us a brand new atlas for the family and we love it!! It was easy and very fast, We went in to look but walked out with a atlas. Omar was our sa Bought us a brand new atlas for the family and we love it!! It was easy and very fast, We went in to look but walked out with a atlas. Omar was our sales rep and from the start to finish he was very professional. He made the whole process very simple and easy thanks Northampton VW. More
Good times Brandon has been so easy to work with getting our new Tiguan. I could not have asked for a better experience, thanks for making it pain free. Brandon has been so easy to work with getting our new Tiguan. I could not have asked for a better experience, thanks for making it pain free. More
Erik is the man! I had zero intentions of buying a car, but let me tell you Erik was a character. He made me laugh and my dog didn’t want to eat him so that’s already I had zero intentions of buying a car, but let me tell you Erik was a character. He made me laugh and my dog didn’t want to eat him so that’s already a win. And then to think I drove away with Jetta like the badass woman I am with pup in tow feeling like I need to get a headscarf. Oh and Melanie too she was absolutely excellent at showing me how to use all them gizmos. More
Excellent Experience This was the best experience my husband and I have ever had at a car dealership. Erik rocks - ask for him every time- thanks again Erik! This was the best experience my husband and I have ever had at a car dealership. Erik rocks - ask for him every time- thanks again Erik! More
Such a pleasure! I have bought many cars in my time but never has it been this easy! The team at Northampton VW have some of the best customer service I’ve ever seen. I have bought many cars in my time but never has it been this easy! The team at Northampton VW have some of the best customer service I’ve ever seen. Hands Down! Josh and Chris have been great to d al with both very honest and down to earth, then we have Melanie who taught me everything I needed to k ow about my new car. These guys are amazing! Thank you NoHoVW! More
Thumbs up 👍 Two thumbs up to this fantastic group of people Carla put together at Northampton Volkswagen! Joshua was fun to work with. I never thought buying Two thumbs up to this fantastic group of people Carla put together at Northampton Volkswagen! Joshua was fun to work with. I never thought buying a car could be enjoyable but Joshua really changed my mind! Not only did he make sure that he took the time to get me into the best car but he called me to make sure everything was going well more than once! More
Buy Your Car Elsewhere FIND SOMEWHERE ELSE TO BUY YOUR CAR! We purchased a used car from NoHo VW several weeks ago. We live in New York and were happy to solidify most of th FIND SOMEWHERE ELSE TO BUY YOUR CAR! We purchased a used car from NoHo VW several weeks ago. We live in New York and were happy to solidify most of the details over the phone before we came in. My experience after buying the car has not been a good one. We waited a few days to get the car delivered as it needed some brake service and were happy to wait while the issue was being taken care of. The dealership team was not responsive over the few days after the sale and was disappointed in this (big shock they weren't concerned about us after the papers were signed). On the first delivery attempt (8/5/19), the delivery driver came to New York and I spent several hours with him at the local DMV. When he arrived, all of the paperwork that I requested to be amended to show the correct mileage was not correct and ultimately, we were not able to register the vehicle. The car had to go back to Massachusetts. Several days later (8/7/19), a second delivery attempt was made with correct paperwork and the car was successfully registered. When the car was delivered to our home, there was noticeable damage to the rear driver-side bumper that was not present when we purchased the car. I immediately took photos and sent these over to both the Customer Service representative that we had worked with as well as the Sales Manager Ashley who handled our purchase on 8/7/19. The Customer Service representative confirmed receipt of these photos and let me know that the Sales Manager would reach out to me on 8/8/19 when she was back into work. It took a week to get a response. We were offered $150 to cover the costs. I had several estimates done locally and the repair came back at around $1100. I sent the estimates to the dealership and again get no response for days. Great way to treat your customers... More