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Northampton Volkswagen
Northampton, MA
903 Reviews
Visit us and test drive a new or used Volkswagen in Northampton at Northampton Volkswagen. Our Volkswagen dealership always has a wide selection and low prices. We've served hundreds of customers from Hadley MA, Amherst MA, Holyoke and Chicopee.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 903 reviews
August 31, 2019
Erik is the man! I had zero intentions of buying a car, but let me tell you Erik was a character. He made me laugh and my dog didn’t want to eat him so that’s already I had zero intentions of buying a car, but let me tell you Erik was a character. He made me laugh and my dog didn’t want to eat him so that’s already a win. And then to think I drove away with Jetta like the badass woman I am with pup in tow feeling like I need to get a headscarf. Oh and Melanie too she was absolutely excellent at showing me how to use all them gizmos. More
by ThatGirlMatilda
Employees Worked With
Melanie Zoelck, Erik Barrera
August 31, 2019
Excellent Experience This was the best experience my husband and I have ever had at a car dealership. Erik rocks - ask for him every time- thanks again Erik! This was the best experience my husband and I have ever had at a car dealership. Erik rocks - ask for him every time- thanks again Erik! More
by Kfoley5
Employees Worked With
Erik Barrera
August 31, 2019
New Jetta Came In to look at golfs but it was a little small, So Omar told me to look at Jetta and that was it!!! I love it so much fun and my kids also love it Came In to look at golfs but it was a little small, So Omar told me to look at Jetta and that was it!!! I love it so much fun and my kids also love it!!! Thank you Omar and the whole team of Northampton VW More
by Newjettasmiles
Employees Worked With
August 31, 2019
Family car Bought us a brand new atlas for the family and we love it!! It was easy and very fast, We went in to look but walked out with a atlas. Omar was our sa Bought us a brand new atlas for the family and we love it!! It was easy and very fast, We went in to look but walked out with a atlas. Omar was our sales rep and from the start to finish he was very professional. He made the whole process very simple and easy thanks Northampton VW. More
by Familycar
Employees Worked With
August 30, 2019
Such a pleasure! I have bought many cars in my time but never has it been this easy! The team at Northampton VW have some of the best customer service I’ve ever seen. I have bought many cars in my time but never has it been this easy! The team at Northampton VW have some of the best customer service I’ve ever seen. Hands Down! Josh and Chris have been great to d al with both very honest and down to earth, then we have Melanie who taught me everything I needed to k ow about my new car. These guys are amazing! Thank you NoHoVW! More
by Vwlover420
Employees Worked With
Josh Gamache
August 30, 2019
Thumbs up 👍 Two thumbs up to this fantastic group of people Carla put together at Northampton Volkswagen! Joshua was fun to work with. I never thought buying Two thumbs up to this fantastic group of people Carla put together at Northampton Volkswagen! Joshua was fun to work with. I never thought buying a car could be enjoyable but Joshua really changed my mind! Not only did he make sure that he took the time to get me into the best car but he called me to make sure everything was going well more than once! More
by MacTen
Employees Worked With
Joshua
August 22, 2019
Buy Your Car Elsewhere FIND SOMEWHERE ELSE TO BUY YOUR CAR! We purchased a used car from NoHo VW several weeks ago. We live in New York and were happy to solidify most of th FIND SOMEWHERE ELSE TO BUY YOUR CAR! We purchased a used car from NoHo VW several weeks ago. We live in New York and were happy to solidify most of the details over the phone before we came in. My experience after buying the car has not been a good one. We waited a few days to get the car delivered as it needed some brake service and were happy to wait while the issue was being taken care of. The dealership team was not responsive over the few days after the sale and was disappointed in this (big shock they weren't concerned about us after the papers were signed). On the first delivery attempt (8/5/19), the delivery driver came to New York and I spent several hours with him at the local DMV. When he arrived, all of the paperwork that I requested to be amended to show the correct mileage was not correct and ultimately, we were not able to register the vehicle. The car had to go back to Massachusetts. Several days later (8/7/19), a second delivery attempt was made with correct paperwork and the car was successfully registered. When the car was delivered to our home, there was noticeable damage to the rear driver-side bumper that was not present when we purchased the car. I immediately took photos and sent these over to both the Customer Service representative that we had worked with as well as the Sales Manager Ashley who handled our purchase on 8/7/19. The Customer Service representative confirmed receipt of these photos and let me know that the Sales Manager would reach out to me on 8/8/19 when she was back into work. It took a week to get a response. We were offered $150 to cover the costs. I had several estimates done locally and the repair came back at around $1100. I sent the estimates to the dealership and again get no response for days. Great way to treat your customers... More
by carbuyer388
Employees Worked With
Melanie Zoelck, Ashley Lewkowicz
August 10, 2019
Cassie is amazing I had a great experience at Noho VW! My car is toast, but they were nice about it. :) And the loaner is sweet! Cassie rocks. I had a great experience at Noho VW! My car is toast, but they were nice about it. :) And the loaner is sweet! Cassie rocks. More
by annathaema
Employees Worked With
Casandra Cloutier-Ham
August 05, 2019
Great experience and great car! Northampton Volkswagen was a fantastic dealership to to through. Everything went quickly and smoothly, and Grant was awesome! His taste in music and c Northampton Volkswagen was a fantastic dealership to to through. Everything went quickly and smoothly, and Grant was awesome! His taste in music and cars is second to none! More
by SkylerR96
Employees Worked With
Melanie Zoelck, Grant Goodwin
August 01, 2019
New Arteon I was shopping around for the best deal for a Arteon and one of the dealerships I went to wasn’t as transparent with me and I didn’t feel comfortable I was shopping around for the best deal for a Arteon and one of the dealerships I went to wasn’t as transparent with me and I didn’t feel comfortable so my friend told me to check out Northampton Volkswagen so I went and and I talked with Dwayne and he was very honest with me and I liked that so I bought from them when I went to pick my car up Dwayne has an emergency so his coworker OMAR helped me it was one of the greatest experience I had at Volkswagen More
by Arteon
