Northampton Volkswagen

Great service I switched service from a VW dealer in West Springfield to Northampton VW and wish I'd switched years earlier. (I finally made the switch because the I switched service from a VW dealer in West Springfield to Northampton VW and wish I'd switched years earlier. (I finally made the switch because the W. Springfield place forgot to tighten the lugnuts and a wheel nearly came off as I drove on I-91.) In contrast, Northampton VW service has been so good I almost (almost) look forward to going there. Very efficient, welcoming, helpful. The nice waiting area (with coffee, snacks, and even cider doughnuts in the fall) is a plus. Cassie, the service rep, is great--warm, friendly, cheerful, always explains things in a way I can understand, and tries to get my car fixed and me out of there as fast as possible. More

It was a nice Saturday we went in to look at a Chevy truck, liked it so we bought it, everything was handled by Omar and Melanie very happy with Northampton Vw truck, liked it so we bought it, everything was handled by Omar and Melanie very happy with Northampton Vw More

My family will be getter bigger in about 6 months and wife needed a bigger car, we went with the atlas we were looking for a 7 passenger, but what really sold me was the 6yr 72k warranty I walked in and wife needed a bigger car, we went with the atlas we were looking for a 7 passenger, but what really sold me was the 6yr 72k warranty I walked in and was greeted by Omar we picked black everyone there does a good job!!! More

Dwayne greeted me with a smile and helped me get into a new SUV that I love and Melanie helped me learn the features on my car. new SUV that I love and Melanie helped me learn the features on my car. More

Excellent service and professionalism from Dwayne and his team Chris was very funny and Melanie showed me all the features on my car I had a great experience at Northampton Volkswagen. team Chris was very funny and Melanie showed me all the features on my car I had a great experience at Northampton Volkswagen. More

My New Car Me and my wife have been looking for a couple of months for a new Atlas and we couldn't find a great price where we lived and one of my friends told m Me and my wife have been looking for a couple of months for a new Atlas and we couldn't find a great price where we lived and one of my friends told me to check out Northampton Volkswagen and we did , Dwayne helped us through the process and did a great job he reassured us that they had best price guaranteed and they did . It was one fun experience for me and my wife I will be purchasing my next car from there. Thanks guys! More

Dwayne had no problem doing the running around part which made the process a lot easier and I was very appreciative of it . I will send referrals to Dwayne for do an amazing job made the process a lot easier and I was very appreciative of it . I will send referrals to Dwayne for do an amazing job More

Dwayne helped me get back into my dream car he was very awesome to work with and not pushy at all I was very satisfied with the people at Northampton Volkswagen awesome to work with and not pushy at all I was very satisfied with the people at Northampton Volkswagen More

Great customer service The past couple of times I brought my car in for service I was assisted by Cassie. She's very personable and quick to get my paperwork processed and t The past couple of times I brought my car in for service I was assisted by Cassie. She's very personable and quick to get my paperwork processed and taken care of. Just great customer service. More

Excellence in customer service I appreciate great customer service! Thank you for explaining everything thoroughly Cassie! It’s always a pleasure to return to this dealership. I’ I appreciate great customer service! Thank you for explaining everything thoroughly Cassie! It’s always a pleasure to return to this dealership. I’ll be back ! More