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Northampton Volkswagen
Northampton, MA
903 Reviews
Visit us and test drive a new or used Volkswagen in Northampton at Northampton Volkswagen. Our Volkswagen dealership always has a wide selection and low prices. We've served hundreds of customers from Hadley MA, Amherst MA, Holyoke and Chicopee.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 903 reviews
January 15, 2020
Yearly Service - EOS Always a great experience with Northampton VW and Cassie is a big part of making this a great experience. The service area and dealership are always f Always a great experience with Northampton VW and Cassie is a big part of making this a great experience. The service area and dealership are always friendly, helpful and knowledgeable. More
by jlcummings118
Employees Worked With
Casandra Cloutier-Ham
January 10, 2020
Excellent Care This dealership has outstanding customer service. Cassie is very knowledgeable, personable, and efficient. Never have to wait and my car is always rea This dealership has outstanding customer service. Cassie is very knowledgeable, personable, and efficient. Never have to wait and my car is always ready by the end of the day. The free car wash is a plus!!! More
by mgoddard
Employees Worked With
Casandra Cloutier-Ham
January 01, 2020
Amazing Customer Service. Eric Barrera helped me and my little family find the perfect fit for our adventures to come. I wasn't sure what I wanted going into the building but I know what I left with and I little family find the perfect fit for our adventures to come. I wasn't sure what I wanted going into the building but I know what I left with and I couldn't be any more happier with my Passat. Definitely recommend any one that is looking for quality service while on the hunt for their new ride to give them a chance. Especially Eric he was great. Thank you again Volkswagen. More
by John.serrano130
Employees Worked With
Erik Barrera
December 31, 2019
Erik is the most charismatic and endearing person in any sort of sales interaction that i have ever had the pleasure of dealing with. He helped me get exactly what i was looking for and was exceptionally kn sort of sales interaction that i have ever had the pleasure of dealing with. He helped me get exactly what i was looking for and was exceptionally knowledgeable about every vehicle i was interested in. He has set the standard for what i expect out of any customer service experience. More
by robbieletourneau13
Employees Worked With
Erik Barrera
December 28, 2019
Kind, thoughtful service. Great customer service from Cassandra Cloutier and the rest of the Service team. Speedy processing and clean facility. Servicing was completed well ah Great customer service from Cassandra Cloutier and the rest of the Service team. Speedy processing and clean facility. Servicing was completed well ahead of schedule. More
by GolfRCustomer
Employees Worked With
Casandra Cloutier-Ham
December 26, 2019
Horrible experience, disaster and wreck of a car dealership. We put a $2,500 deposit down on a new Atlas. It was in the showroom and had a couple scratches on the bumper. No biggie, but we wanted th dealership. We put a $2,500 deposit down on a new Atlas. It was in the showroom and had a couple scratches on the bumper. No biggie, but we wanted them fixed. We put the deposit down on a Thursday and they explained their body work person works Thursdays, so it wouldn’t be done until next Thursday. No rush, we understand. Next Thursday rolls around and we reach out to them and they tell us it won’t be ready until Tuesday. Okay, no biggie. Tuesday was Xmas Eve and we had a lot going on so decided Thursday would be better to pick up vehicle. We reach out to them and tell them that and they say that’s better for them anyways. When we reached out we said we would be there first thing Thursday morning and that it would be ready, right? They said they weren’t sure and they would let us know. So at this point we are like well..if it’s supposed to be ready Tuesday and now you are saying it won’t be ready first thing Thursday morning, why not? What’s going on? So Thursday morning they tell us they are doing the body work now and it will be ready in a few hours. Wait, what? It’s not done yet? They tell us they are going to “check with the garage” and see when it will be ready. Never called us back. We waited 2 hours and called them, they said they are picking it up from the garage at noon, and we can come in at 1:30 to get it. We had plans this afternoon, so my husband asked if we could come at 1. We get there at 1, bumpers and body work looked good, but interior still had coffee spilled in it and clearly had not been detailed. They acted surprised and then suddenly remembered it wasn’t detailed yet, they “wanted to make sure we were happy with the bodywork first,” before they had the interior cleaned. Ummm, okay. If I was trying to sell a car, I think I would have it looking great before I showed it to the buyers (who had already put their deposit down, btw). So they say they will detail it. We go inside to do the paperwork. Turns out some of the financing things they had told us when we put the deposit down weren’t correct, or the guys was confused? So there is confusion there. Then they pull the vehicle up, still has coffee stains on the door and doesn’t look much better, they hand me the key. I ask where the spare is and they explain that is the spare...the guy who had the original key signed out doesn’t work there anymore. Okay, no problem, but umm...I put a deposit down on the car 2 weeks ago, that’s not something that could have been done in 2 weeks? Anyways, the dealership is still in business so maybe we were just asking for too much? But it was all just too much so we asked for our deposit back and left. Unfortunate, but we will find another Atlas at another dealer. More
by Jpienkski
Employees Worked With
December 24, 2019
Pressure tactics Forget about buying a car from this dealership! Old fashioned pressure tactics caused me to lose a lot of money! in the end after two cars, I not on Forget about buying a car from this dealership! Old fashioned pressure tactics caused me to lose a lot of money! in the end after two cars, I not only lost $4,500 in cash, but, the 6,500. Trade in value of my old Tiguan! Being retired, this was a massive loss! More
by Cheated
Employees Worked With
Other Employees :
Melanie Zoelck, Brandon Meredith, Christopher Patrick
December 04, 2019
Brandon is a wonderful sales person with an infectious joyous personality. I was especially impressed when I started looking at cars in the lot significantly cheaper than the car I came to look at and his joyous personality. I was especially impressed when I started looking at cars in the lot significantly cheaper than the car I came to look at and his response was "whatever will suit you best". Got a great deal on a brand new car and couldn't be happier. Highly recommend Brandon and Northampton VW. More
by Bcenedella
Employees Worked With
Marc, Melanie Zoelck, Brandon Meredith
