Northampton Volkswagen

Service was great, everything was done on time and I had no issues with my vehicle upon picking it up. Aimee was great as always, she really knows how to make you feel like a valued customer instead of just no issues with my vehicle upon picking it up. Aimee was great as always, she really knows how to make you feel like a valued customer instead of just another name on the schedule. Will definitely be coming back for my next service. More

Expensive repairs to ten year old Beetle explained and facilitated by Cassie. Still expensive but great customer service! Arranged for a rental, paid for by dealer. Called with updates. facilitated by Cassie. Still expensive but great customer service! Arranged for a rental, paid for by dealer. Called with updates. More

easy drop off, quick and good communication Even though they were closed, I was able to schedule my appointment online over the weekend when my check engine light came on. I dropped it off the e Even though they were closed, I was able to schedule my appointment online over the weekend when my check engine light came on. I dropped it off the evening before in at the NiteOwl check-in box. Cassie called me right away the next morning to ask me questions about my car and explain next steps. She was easy to contact, helpful and patient throughout the process of getting my car repaired. My repair was completed quickly and I really appreciate the email and text video summaries of my car's status. More

Exceptional service We were greeted be cheerfully by Cassie as soon as we arrived. Today's service was pretty basic: oil change, tire rotation & diagnostics for the dash We were greeted be cheerfully by Cassie as soon as we arrived. Today's service was pretty basic: oil change, tire rotation & diagnostics for the dash warning (EPC code). Cassie told us to expect to wait about 2 hours. We were out in 1 1/2 hours with a complimentary car wash. Kudos to Cassie for her professionalism. Bernie D. More

I fell in love with the Arteon the minute it came out, but didn’t think I could afford it. Dwayne and the team at Northampton Volkswagen made it happen. He is an absolute guy and their customer service re but didn’t think I could afford it. Dwayne and the team at Northampton Volkswagen made it happen. He is an absolute guy and their customer service rep is great, Melanie went over the features with me too. Thank you NohoVW! More

Bought a car from Omar, we had a bmw for trade and my husband wanted a red gti and they had one there everything was good and they even delivered the car to our house!!! husband wanted a red gti and they had one there everything was good and they even delivered the car to our house!!! More

Had an amazing experience at Northampton VW the other day. Was in the market for a new Suv and Omar steered me in the right direction. Went on a great test drive and he was very informative. Came back a day. Was in the market for a new Suv and Omar steered me in the right direction. Went on a great test drive and he was very informative. Came back a few days later and Dwayne helped me through the process and was able to answer all of my questions. Great overall experience will be back for sure! More

Came into the dealership nervous about my experience due to dealings with past dealerships. But I have to say Dwayne and Omar took great care of me, listened to my needs, and got me in a car that I love. Me to dealings with past dealerships. But I have to say Dwayne and Omar took great care of me, listened to my needs, and got me in a car that I love. Melanie helped me learn about my new car thanks guys More

We had an excellent experience. Melissa (sales) was very professional and informative. Melanie (customer service) was extremely thorough and detailed on delivery and follow up. professional and informative. Melanie (customer service) was extremely thorough and detailed on delivery and follow up. More

Dwayne was such a gentleman he was very knowledgeable about Volkswagens and showed me the benefits of getting a new Jetta Erik helped me go over the vehicle and Melanie setup everything for me all around about Volkswagens and showed me the benefits of getting a new Jetta Erik helped me go over the vehicle and Melanie setup everything for me all around great staff thank you More