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Northampton Volkswagen

Northampton, MA

4.7
904 Reviews
Visit us and test drive a new or used Volkswagen in Northampton at Northampton Volkswagen. Our Volkswagen dealership always has a wide selection and low prices. We've served hundreds of customers from Hadley MA, Amherst MA, Holyoke and Chicopee.
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361 King Street

Northampton, MA

01060

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Showing 904 reviews

July 24, 2024

Shannon is a top notch employee! ! She goes above and beyond for her customer's satisfaction!! I would highly recommend this specific Volkswagen dealership and to ask for Shannon Cole More

by empathetictouch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luca
Jul 24, 2024 -

Northampton Volkswagen responded

Amy, we're delighted to hear that Shannon provided you with exceptional service at Northampton Volkswagen! Thanks for the high recommendation and kind words. Enjoy your new ride!

July 23, 2024

Sales staff was excellent Finance manager was arrogant, seemed like were bothering him Awful experience More

by Kuriouskritters1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Miguel Rosado, Brunell St Pierre, Jason Krull
Jul 24, 2024 -

Northampton Volkswagen responded

It's great to hear that you had a positive experience with our sales staff. However, I'm sorry to read about your interaction with the finance manager. This is not the level of service we strive for and I apologize for any inconvenience caused. If you'd like to discuss this further, please feel free to reach out. Thank you, Shelby Seal - Customer Loyalty Coordinator - (413) 341-1968

July 20, 2024

Treated me very well, great customer service. Very happy with my purchase at your dealership. More

by Vogneonz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Leclair
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spiro Mavredakis, Miguel Rosado, Joe Walsh
Jul 22, 2024 -

Northampton Volkswagen responded

Vogneonz, it means so much to us to see your review! Thanks from the team at Northampton Volkswagen.

July 17, 2024

Jason was so polite and a great guy throughout the process. Him among the rest of dealership helped us all and made the process easy going!! My only critique would be having to drive to the dealership More

by Paige G
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Leclair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathaniel Cosme, Jason Krull
Jul 18, 2024 -

Northampton Volkswagen responded

Thank you for the feedback! We're glad to hear Jason and our Northampton Volkswagen team made your experience enjoyable. We appreciate your patience with the multiple visits and will work on improving that aspect. Enjoy your new vehicle!

July 16, 2024

Jason was beyond helpful and despite a nationwide hack of the computer system they use, got everything done in a timely fashion. Great guy! More

by roysyriac124
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Leclair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2024 -

Northampton Volkswagen responded

We're glad to hear Jason provided excellent service despite the challenges! Thanks for choosing Northampton Volkswagen and sharing your positive experience.

July 11, 2024

Miguel, was such a Excellent salesman! Extremely kind and very helpful!!!! thank you for all your help! More

by sanchezjesenia1988
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Rosado
Jul 11, 2024 -

Northampton Volkswagen responded

We're delighted to hear that Miguel provided you with such excellent service at Northampton Volkswagen! Thanks for sharing your positive experience with us.

July 10, 2024

Miguel was very helpful and organized! Everyone at VW Northampton made our experience so smooth! Thank you! More

by afia.asarebediako
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spiro Mavredakis, Miguel Rosado
Jul 10, 2024 -

Northampton Volkswagen responded

We're delighted to hear that Miguel and the team at Northampton Volkswagen made your experience smooth and enjoyable. Thanks for sharing!

July 03, 2024

Jason was awesome and communicated amazingly and answered every question I had. Especially with CDK being down, he really expedited the whole process and made is enjoyable. The management definitely need to More

by jordanviveiros
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Leclair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Brown
Jul 03, 2024 -

Northampton Volkswagen responded

Thank you for sharing your experience. We're glad Jason provided excellent service and expedited the process at Northampton Volkswagen despite some challenges. Your feedback about management involvement is valuable, and we'll work on improving this aspect to ensure a smoother experience next time. Safe travels!

June 28, 2024

Jason was amazing! We had a great time with lots of laughs! The dealership was beautiful and clean! Everyone there was extremely friendly. And they got me into my car w More

by piawatters1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Leclair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2024 -

Northampton Volkswagen responded

We're delighted to hear that Jason and the Northampton Volkswagen team provided such a fantastic experience! Enjoy your new car, and thanks for choosing us!

June 28, 2024

ET was a pleasure to work with. I walked into the dealership expecting a hard stressful time and came out with a great car and a great experience. Thank you Northampton VW! More

by .
Recommend Dealer
Yes
Employees Worked With
Ertugrul Demirhan
Jun 30, 2024 -

Northampton Volkswagen responded

We're delighted to hear that ET made your visit enjoyable and stress-free at Northampton Volkswagen. Thanks for sharing your positive experience, and enjoy the new car!