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Northampton Volkswagen

Northampton, MA

4.8
895 Reviews
Visit us and test drive a new or used Volkswagen in Northampton at Northampton Volkswagen. Our Volkswagen dealership always has a wide selection and low prices. We've served hundreds of customers from Hadley MA, Amherst MA, Holyoke and Chicopee.
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361 King Street

Northampton, MA

01060

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Showing 895 reviews

May 24, 2020

Needed oil change spoke with aimee after she very knowledgabley explained how I needed some further work done which I will follow up with. As I had told aimee going to get my car serviced makes me ne More

by ANIELKA_SCANLON
Recommend Dealer
Yes
Employees Worked With
Aimee McDermott
May 25, 2020 -

Northampton Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Northampton Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

April 21, 2020

Didn't buy from them - but had a 5 star experience!! I wanted to review this dealership even though I did not buy a vehicle from them due to COVID-19 restrictions (I am an out of state buyer). Taize was More

by LF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taize Jones
Apr 21, 2020 -

Northampton Volkswagen responded

Here at Northampton Volkswagen, customer satisfaction is our #1 priority and we are thrilled to hear that you enjoyed working with Taize. We appreciate your review and hope that we can assist you in the future!

April 18, 2020

I have had prompt, helpful and high quality service, both repair work and scheduled maintenance done at Northampton VW during the last 2 years. Every time, I have been very satisfied with their work. Special More

by JulianneB.
Recommend Dealer
Yes
Employees Worked With
Casandra Cloutier-Ham
Apr 19, 2020 -

Northampton Volkswagen responded

Julianne, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 17, 2020

Brake Rotors and Pads Replacement Northampton Volkswagen has an extremely reliable and efficient service department. Cassie is knowledgable and friendly. She is able to accomodate my s More

by kp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Butler, Casandra Cloutier-Ham
Apr 19, 2020 -

Northampton Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 24, 2020

Oil change and new timing belt/water pump. No complaints. Despite the costs it is always nice to know my vehicle is being taken care of by knowledgeable, reliable and friendly service people. C More

by rkurtz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Deyo, Casandra Cloutier-Ham
May 20, 2020 -

Northampton Volkswagen responded

Thank you for your feedback! We are glad to know that you had a great service experience and look forward to welcoming you back.

March 23, 2020

had a great service experience with aimee. also received a lot of help from melanie. will definitely be back sometime in the near future! thank you More

by judeis9
Recommend Dealer
Yes
Employees Worked With
Melanie Zoelck, Aimee McDermott
March 23, 2020

My van stop running over 25mph. The sensor went. The woman at the service desk was so friendly and helpful. My work was done in two hours. Great service More

by Jskrzat11
Recommend Dealer
Yes
Employees Worked With
Aimee McDermott
Mar 23, 2020 -

Northampton Volkswagen responded

Thank you for your feedback, we are glad you had a great experience!

March 23, 2020

Needed a tune up on my car. Service was supper friendly. Once done She realized my tires were low. Got 4 tires at a great rate! More

by Waylonreavis
Recommend Dealer
Yes
Employees Worked With
Aimee McDermott
Mar 23, 2020 -

Northampton Volkswagen responded

Thank you, we are glad to see that you enjoyed your service with us!

March 20, 2020

We choose Northampton VW every time! My family have purchased about 6 cars in the last few years and we always go to Northampton Volkswagen. The sales team is so helpful and every person More

by Terra64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Butler, Casandra Cloutier-Ham
Mar 21, 2020 -

Northampton Volkswagen responded

Thank you for your kind words, we are happy to see that you love it here with us so much and we appreciate and thank you for being such a loyal customer!

March 09, 2020

We just purchased a car on March 7. We met with Zack our sales rep. Who was knowledgeable, kind, a all around great guy. He made our buying experience easy and fun. We got there at 10 am and drove away in o More

by Betsy
Recommend Dealer
Yes
Employees Worked With
Zack Bley
Mar 18, 2020 -

Northampton Volkswagen responded

Thank you for your feedback! We are glad you had a good experience with our team! Enjoy your vehicle!

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