Northampton Volkswagen

I wanted to first and foremost say that this dealership was put into a situation that was not at all their fault. I was in a situation where I had 2 faulty sunroofs on 2 separate VW Golfs. The dealership a was put into a situation that was not at all their fault. I was in a situation where I had 2 faulty sunroofs on 2 separate VW Golfs. The dealership and the service department were so helpful in making me feel absolutely taken care of through this whole process. My situation started with VW corporate, and then moved to this dealership once a resolution was determined. Sami Suarez, Customer Relations Manager, went out of her way to make sure that i was taken care of and that all of my needs were met. She really was amazing, she was friendly, attentive, and communicated well throughout the entire process. Omar Ali and Ben Davis, who are part of the management team were very helpful and I thought went out of their way to make this situation come to a happy ending, finding me an amazing VW GTI in the color I wanted... ; )) Once is finance, Doug made my experience seamless and was quick to take care of all of the needed paperwork! I would recommend this dealership hands down to anyone looking for management and sales that actually care about their customers. More

Sami Suarez was excellent very knowledgeable about vehicles and spent the time to show me all the functions. Omar looked for the best rate possible for me !! vehicles and spent the time to show me all the functions. Omar looked for the best rate possible for me !! More

The customer relations manager, Samili Suarez, was absolutely amazing!! Super friendly and knowledgeable about the vehicle I purchased. I would definitely recommend her to others. absolutely amazing!! Super friendly and knowledgeable about the vehicle I purchased. I would definitely recommend her to others. More

Sami Suarez went out of her way to correct a problem with our computer screen on our car. Her efforts on my behalf will keep us customers for life. It was a pleasure to meet her. with our computer screen on our car. Her efforts on my behalf will keep us customers for life. It was a pleasure to meet her. More

Disappointed by the trade value given to me by the Sales manager. He claimed that was the current book value but I had only purchased the vehicle 9 months prior and got less than half what I paid for it. Ac manager. He claimed that was the current book value but I had only purchased the vehicle 9 months prior and got less than half what I paid for it. According to my research the book value was thousands greater. They shouldn't shaft consumers just to make an easy profit. More

Northampton VW is a great place to purchase a vehicle. Their customer service is excellent! Everyone who helped me was friendly, took their time to answer all of my questions, and made me feel comfortable Their customer service is excellent! Everyone who helped me was friendly, took their time to answer all of my questions, and made me feel comfortable before driving away with my new car. I would definitely recommend purchasing a car with Northampton, Volkswagen! More

Natasha and Omar did an amazing job helping me get a vehicle that fits the needs of my family and work life. Thank you so much! Definitely will recommend to others vehicle that fits the needs of my family and work life. Thank you so much! Definitely will recommend to others More

Sami Sanchez was amazing. Loved the assistance of Ben, Omar, Natasha, and Doug. We go here for every single car and have for years. Best dealership ever! Omar, Natasha, and Doug. We go here for every single car and have for years. Best dealership ever! More

We went to test drive a new Passat. Sal Akozbek was terrific. He was informative yet laid back and let us take our time. After a few test drives we liked the Tiguan better. Negations were quick and eas terrific. He was informative yet laid back and let us take our time. After a few test drives we liked the Tiguan better. Negations were quick and easy and we went home that day with the new Tiguan. More

I’ve bought many cars over the years. I went to Northampton VW and had the most easy, honest and helpful experience buying a car. From the saleswoman, Natasha, to the customer service rep, Sami, I Northampton VW and had the most easy, honest and helpful experience buying a car. From the saleswoman, Natasha, to the customer service rep, Sami, I felt the entire experience was transparent honest and actually fun! The girls at Northampton VW are competent and very knowledgeable. Best experience ever! No pushiness no pressure, just answers and solutions for my needs. More