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Northampton Volkswagen

Northampton, MA

4.7
900 Reviews
Visit us and test drive a new or used Volkswagen in Northampton at Northampton Volkswagen. Our Volkswagen dealership always has a wide selection and low prices. We've served hundreds of customers from Hadley MA, Amherst MA, Holyoke and Chicopee.
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361 King Street

Northampton, MA

01060

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Showing 900 reviews

August 03, 2024

Cierra was awesome to work with through out the buying process.No pressure from her to buy. She answered all my questions professionally. . More

by karonhathaway
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Leclair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spiro Mavredakis, Cierra-Rose Sheldon
Aug 05, 2024 -

Northampton Volkswagen responded

Thank you for sharing your experience! We're delighted to hear that Cierra provided professional and pressure-free service at Northampton Volkswagen. Enjoy your new vehicle!

July 31, 2024

Thank you to Ertugrul and Northampton VW for their help, I was able to get a great car for a great price. More

by M.Yilmaz
Recommend Dealer
Yes
Employees Worked With
Ertugrul Demirhan, Spiro Mavredakis
Jul 31, 2024 -

Northampton Volkswagen responded

We're delighted to hear that Ertugrul and the Northampton Volkswagen team helped you find a great car at a great price. Enjoy your new ride!

July 31, 2024

Et got me a good deal on the ID. 4 and knew the product well. 👍 More

by Siv
Recommend Dealer
Yes
Employees Worked With
Ertugrul Demirhan
Aug 01, 2024 -

Northampton Volkswagen responded

Thank you, Siv, for stopping by to leave Northampton Volkswagen a wonderful review! Enjoy the new Volkswagen ID.4!

July 29, 2024

Miquel gave me all the information I needed to get into my Volkswagen Jetta. He didn’t rush me. Always got back to me when I had a question. Expressed my desire to work with him throughout the process so More

by RacicotcynthiaJetta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Leclair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brunell St Pierre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ertugrul Demirhan, Spiro Mavredakis, Miguel Rosado, Joe Walsh, Nathaniel Cosme, Cierra-Rose Sheldon
Jul 29, 2024 -

Northampton Volkswagen responded

Thank you for sharing your experience! We're delighted to hear that Miquel provided exceptional service and helped make the process smooth at Northampton Volkswagen. Enjoy your new Volkswagen Jetta, and safe travels on your trip!

July 25, 2024

The person that took care of me was Miguel. He was a great salesperson and really knew how to sell a car. He went through a step by step explanation of the car which really help me narrow down More

by brookeac2004
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Leclair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Goulette Jr., Miguel Rosado, Jacob Knowles
Jul 25, 2024 -

Northampton Volkswagen responded

Thank you for sharing your experience, Brooke! We're delighted to hear that Miguel and Jacob provided excellent service and helped you find the perfect Volkswagen Taos. Your recommendation means a lot to us at Northampton Volkswagen, enjoy your new car!

July 24, 2024

Shannon is a top notch employee! ! She goes above and beyond for her customer's satisfaction!! I would highly recommend this specific Volkswagen dealership and to ask for Shannon Cole More

by empathetictouch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luca
Jul 24, 2024 -

Northampton Volkswagen responded

Amy, we're delighted to hear that Shannon provided you with exceptional service at Northampton Volkswagen! Thanks for the high recommendation and kind words. Enjoy your new ride!

July 24, 2024

Northampton Volkswagen is MY VW dealer. I’ve been a customer since 2014. I always get the best service there. More

by GL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Leclair
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brunell St Pierre
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cierra-Rose Sheldon
Jul 24, 2024 -

Northampton Volkswagen responded

Thank you for your loyalty since 2014! We're glad to hear you've consistently received the best service. Based on your positive feedback, it seems your 3-star rating was accidental, but let us know if there's anything more we can do for you. Thank you, Shelby Seal - Customer Loyalty Coordinator - (413) 341-1968

July 23, 2024

Sales staff was excellent Finance manager was arrogant, seemed like were bothering him Awful experience More

by Kuriouskritters1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brunell St Pierre
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Rosado, Jason Krull
Jul 24, 2024 -

Northampton Volkswagen responded

It's great to hear that you had a positive experience with our sales staff. However, I'm sorry to read about your interaction with the finance manager. This is not the level of service we strive for and I apologize for any inconvenience caused. If you'd like to discuss this further, please feel free to reach out. Thank you, Shelby Seal - Customer Loyalty Coordinator - (413) 341-1968

July 20, 2024

Treated me very well, great customer service. Very happy with my purchase at your dealership. More

by Vogneonz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Leclair
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spiro Mavredakis, Miguel Rosado, Joe Walsh
Jul 22, 2024 -

Northampton Volkswagen responded

Vogneonz, it means so much to us to see your review! Thanks from the team at Northampton Volkswagen.

July 17, 2024

Jason was so polite and a great guy throughout the process. Him among the rest of dealership helped us all and made the process easy going!! My only critique would be having to drive to the dealership More

by Paige G
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Leclair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathaniel Cosme, Jason Krull
Jul 18, 2024 -

Northampton Volkswagen responded

Thank you for the feedback! We're glad to hear Jason and our Northampton Volkswagen team made your experience enjoyable. We appreciate your patience with the multiple visits and will work on improving that aspect. Enjoy your new vehicle!

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