Northampton Volkswagen
Northampton, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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During times of Covid times are tough. The dealership was very understaffed for a while. My parts were also on back order for a few months. I appreciate Aimee doing the best she could to get me my car back d very understaffed for a while. My parts were also on back order for a few months. I appreciate Aimee doing the best she could to get me my car back during these hard times. She was very professional and kept her professionalism especially when I got frustrated. Thank you very More
Moe at Northampton VW was great to do business with, was friendly, and made promises he could keep. My experience at the dealer was professional, quick, and simple. Thanks guys! friendly, and made promises he could keep. My experience at the dealer was professional, quick, and simple. Thanks guys! More
Moe was great to work with and made the two car trade in for one new car an absolute breeze and kept me informed every step of the way. for one new car an absolute breeze and kept me informed every step of the way. More
Sal was very friendly and was able to quickly get me a car I wanted. He was very helpful with the process and helped me fix things with my insurance. car I wanted. He was very helpful with the process and helped me fix things with my insurance. More
Very accommodating dealership. They let me take paperwork home overnight—were responsive to questions — and very product knowledgeable (especially regarding EV's. I have no complaints — felt that they were v home overnight—were responsive to questions — and very product knowledgeable (especially regarding EV's. I have no complaints — felt that they were very upfront and honest. I can easily recommend them. More
I was impressed from start to finish. I submitted an online inquiry and immediately was contacted through text message (my preferred method) to set up an appointment. I went in at 12:30, Sal immediate online inquiry and immediately was contacted through text message (my preferred method) to set up an appointment. I went in at 12:30, Sal immediately greeted me with the car all ready for me to take out for a test drive. I mentioned that I was also interested in a different color and trim and while I was out he went and got that one ready as well. Once I decided which one was for me, we went through the credit process where I met up with Chris. He was very kind and helpful and made things quick and easy even with a lot of papers to sign. Sal informed me my car would be ready at 4 and sure enough it was with a full tank of gas too. From there I met up with Sami who was so helpful in explaining all the new technology the Tiguan SEL came with. I probably won't remember it all, but I know if I called she would be able to help me in an instant. Overall this was one of the most seamless car transactions I have been involved in - a 3.5 hour process from pulling into the parking lot in my Passat to driving off the lot in the Tiguan. More
Sami was absolutely wonderful and helpful. She was very detailed and thorough in explaining the vehicle. Sal was wonderful and very patient with my family. We will Definitely return to North Hampton Vo detailed and thorough in explaining the vehicle. Sal was wonderful and very patient with my family. We will Definitely return to North Hampton Volkswagen More
Clean, brightly lit, low-key atmosphere, accommodating and knowledgeable staff. In Sales, Sal was very helpful showing us the ID4, He was a good teacher, guiding us through the operational basics d and knowledgeable staff. In Sales, Sal was very helpful showing us the ID4, He was a good teacher, guiding us through the operational basics during our test drive. Sami, the Customer Relations Manager, went the extra mile in customer service for us: she personally brought to our home the charging cable that had been left behind at the dealership . We were most relieved and grateful. It is employees like Sal and Sami that give the dealership the high standards and reputation it is known for. More
Samii was very thorough and helpful in introducing me to my new car. Northampton Volkswagen could not a better person representing their dealership. my new car. Northampton Volkswagen could not a better person representing their dealership. More