North Shore Mazda

Just Duarte I went to North Shore Mazda with the intention to fix a few parts on my Mazda 3. After being told the cost of the repairs, I felt discouraged. Duarte I went to North Shore Mazda with the intention to fix a few parts on my Mazda 3. After being told the cost of the repairs, I felt discouraged. Duarte Bettencourt approached me to inquire my reasoning for being there that day. After explaining my situation, the cost quoted for the repairs, and the fact that I have been a Mazda customer for 7 years, Duarte felt confident that he could help me. Because of Duarte, I ended up trading in a car that I initially came in to fix, for a new 2014 Mazda 3, for just $10 more than what i was currently paying per month. I would recommend Duarte to any of my friends because of his helpfulness and ability to cut to the chase to offer me the best possible deal. More

Highly Recommend, great experience I arrived at N.S Mazda knowing exactly what I was looking for, with no intention of actually purchasing on the day of my visit. When we first arrived I arrived at N.S Mazda knowing exactly what I was looking for, with no intention of actually purchasing on the day of my visit. When we first arrived at the Dealership Al, came out of the building (which in past experiences is never a good sign). We told him that we were just looking for the time being, and he offered to walk us around the parking lot (in the freezing cold) and show us the differences between the trims (we were looking at the CX-5). We found a Grand Touring (top of the line trim) which had more features than I had initially been looking at, but would always be nice in those cold New England Winters (Heated Seats, Dual Zone Climate, etc.) and took it for a Test. The Drive went great, Al told us about all the features that were standard on the car and explained how you could tell the difference in acceleration between the Touring and Grand Touring (Touring has a 2.0L where as the GT has 2.5L) among other things. My Wife and I both got out of the car at the dealership, and were very happy with our experience. We told Al that we wanted to check out some other vehicles prior to making our decision, just to cover ourselves. He gave us his cell number and said to call him to let him know if we chose NOT to buy the Mazda (which in my experience is also very unusual). We went around to a couple of other dealers, Kelly Nissan (Rogue/Murrano), Moore GMC (Terrain), & Honda North (CRV). Nobody ever bothered to come see if we needed any help or had any questions, which I mean it was pretty cold, but if you see people out in your lot take 2 minutes to go out and check-in with them...We did end up going into a couple of the show rooms and test driving a couple of the models. We weren't happy with any of the other cars we tested out. We called Al back after going to the other dealers and told him that we wanted to proceed with the Sale of the CX-5, he was thrilled. He took us to the car to take it out and filled the with fuel, synced both of our phones with the bluetooth system, and put the sold sign in the window (without receiving any $$). We waited around for a few minutes and got to talk with Kevin, in Financing. Kevin made this process seamless, this may well have been due to the fact that we were paying cash as opposed to financing the car. it was incredibly easy and Kevin was very personable and friendly. They said that on Monday (since we were at the dealership on a Friday afternoon) they would send their people to the registry to get all the paperwork taken care of. This didn't seem to actually happen until Tuesday, which was somewhat frustrating for me, but not the end of the world. My only negative of the whole process was having to wait a little bit extra for the car, and that I ended up paying a little more than initially expected, but this was due to MY decision to get the higher end trim vehicle. There was never any pressure from Al to buy the higher end model, at least not directly but its possible that his intention in getting us to drive the Grand Touring was to get us to buy the higher trim. Either way i didn't feel that we were being force into anything that we didn't want to do. The Staff was incredibly personable and friendly. If I ever buy a Mazda again I wouldn't hesitate to go to NS Mazda. On a side note, my wife purchased a Mazda2 From Frank Csencsits a year prior, when they were still Ira Mazda, and he is just as incredible as Al Blank. Had he been there on the day we went to look at our CX-5, we would have more than likely done everything in our power to buy from him again! More

Duarte was amazing Thank you for helping me acquire my new Mazda 6. Duarte, thank you for your patience. You were great and I will never forget how much you helped me. G Thank you for helping me acquire my new Mazda 6. Duarte, thank you for your patience. You were great and I will never forget how much you helped me. Great job. More

Got a great vehicle with excellent service Dimitriy was very helpful in facilitating the purchase and pick up of our CX9. My wife is thrilled with the car. The paperwork and trade in were fas Dimitriy was very helpful in facilitating the purchase and pick up of our CX9. My wife is thrilled with the car. The paperwork and trade in were fast and efficient. We would recommend the dealership and staff to others as a result of this experience. More

no pressure sale Went to look at a used car which was well priced and talked with Duarte. He was extremely polite and friendly. After visiting several other dealers my Went to look at a used car which was well priced and talked with Duarte. He was extremely polite and friendly. After visiting several other dealers my wife made the decision to go back and purchase a ford taurus from him. most of the other salesman seemed to know better than us which car we needed. went back 2 days later and the car was ours. Very pleased with his attitude and non-pressure Consider this dealership when looking for a new or used vehicle More

Dimitriy Rutman was a pleasure with which to work. Dimitriy was very helpful in completing the purchase of my used Honda CR-v. He went out of his way, via texting, e-mail and phone in facilitating the Dimitriy was very helpful in completing the purchase of my used Honda CR-v. He went out of his way, via texting, e-mail and phone in facilitating the transaction - even if not actually in the dealership. It was a pleasure doing business with him and North Shore Mazada More

Wonderful experience, a nice surprise! Duarte Bettencourt made buying my new CX-5 much easier and better than any new car I have bought. He was very informative and not pushy. He listened t Duarte Bettencourt made buying my new CX-5 much easier and better than any new car I have bought. He was very informative and not pushy. He listened to my wants and we found the perfect match right on the lot. Jovan was also very accommodating. Overall this is THE place to buy on new car in Salem. More

Great experience start to finish thanks to Tony I went into this dealership to explore my options upon returning the CX-9 I had leased previously. Tony greeted me at the door and from that point ti I went into this dealership to explore my options upon returning the CX-9 I had leased previously. Tony greeted me at the door and from that point til (the next day) when I drove away with my new Mazda 3, it was quick, easy and painless. Tony was knowledgeable and friendly and knew the answers to all of my questions. The next day when I picked my up vehicle, he went through it carefully with me and made sure I had full understanding of its intricacies. It's a great car and I couldn't be more pleased with the experience. What has always had the reputation of a difficult experience (car buying), this was really just great. Thanks Tony!!! More

Superb Service Tony made my entire car buying experience both fun and easy. With the help of Tony and Jovan, all of my questions were answered. With their help, I w Tony made my entire car buying experience both fun and easy. With the help of Tony and Jovan, all of my questions were answered. With their help, I was able to find the right car to fit my needs and at a great price. More

Mommyof2 Due to my recently growing family we had to upgrade to a bigger vehicle. At North Shore Mazda I came across the most helpful sales associate I have ev Due to my recently growing family we had to upgrade to a bigger vehicle. At North Shore Mazda I came across the most helpful sales associate I have ever come across. He helped me look at the pros and cons for each vehicle that were geared towards my family needs. With his patience with my indecisiveness he finally helped me settle on the Mazda CX-5. I highly recommend this sales associate, Tony, to anyone who needs help making the right choice for themselves to invest in a quality vehicle. Not only did the result of getting a great car make this a good experience but so did the associate helping. More