North Shore Mazda

Good pleasant experience We went to this dealership with a very specific car in mind and little time to discuss the sale. The team worked very efficiently and respectfully to We went to this dealership with a very specific car in mind and little time to discuss the sale. The team worked very efficiently and respectfully to make it happen. More

After a few delays, all is well Duarte Bettencourt was very helpful and professional in negotiating the purchase of 2 vehicles, a 2016 CX-3 AWD for my wife, and my 2016 Mazda 3, whi Duarte Bettencourt was very helpful and professional in negotiating the purchase of 2 vehicles, a 2016 CX-3 AWD for my wife, and my 2016 Mazda 3, which we had decided to shop together. Unlike another local dealer (which is a dealer I have long gone to for service) they were ready and willing to make a deal on purchase of both cars. I was happy with were we landed on both vehicles, and my only frustration stemmed from actually getting my vehicle. My wife’s car was available within a few days as promised, while mine took over two weeks, and involved my modifying my choice from Manual to Automatic Transmission. It also took the engagement of the general manager, Darren Bonnano to make things happen, but in the end they did. And to be fair this s more of an issue with Mazda manufacturing than the dealer, as in checking with other dealers, they also had no like available cars at the time. Mazda should make and have ready enough vehicle to meet customers’ specific wants, or at least meet reasonable time frames, especially when 3-4 options are agreed to. More

Highly Enjoyable Experience! Dee was such a pleasure to work with. I walked in and was instantly greeted by him. Throughout my time there, I barely had any questions for him becau Dee was such a pleasure to work with. I walked in and was instantly greeted by him. Throughout my time there, I barely had any questions for him because he either answered it already or solved the problem for me. It was my first time at this dealership, and I've been to other dealerships in the past, and I have to say by far this has been my most enjoyable experience because of 1) his personality 2) his knowledgeability 3) his ability to think like a customer. Clearly this a man that thinks about what customers want when they come into a dealership, and he delivered that and more. My fiancee and I are very happy! More

Awful experience I put money down on a used Mazda 3 on a Thursday and was told they would get back to me the following day. Nobody contacted me for over a week and whe I put money down on a used Mazda 3 on a Thursday and was told they would get back to me the following day. Nobody contacted me for over a week and whenever I called Duarte would tell me that he would call me when it was ready so I didn't keep calling. I never got to the call so I went in. I spoke to the financing manager the following Wednesday night and he told me thay he would call me in the morning regarding my status. I never got that call either. The next day I called and spoke to a manager who told me he would call me that day to inform me what was going on because the car had been sitting there for a week. Of course I never got that call either so I went in that night and had to get my money back because my time was no concern to them and my money and my car were just sitting there. When I first went to put the money down it was a good experience but once they had my money they put no effort into getting my car ready and did not even try to contact me. Worst dealership experience ever. More

A pleasure from start to finish. The last time I bought a new car was in 1997. The experience was difficult, stressful and adversarial. I was expecting the same thing this time. The last time I bought a new car was in 1997. The experience was difficult, stressful and adversarial. I was expecting the same thing this time. I couldn't have been more wrong. I purchased a new 2016 Mazda3 -- Touring Trim package, plus "popular options" package and all-weather floor mats. I love the car so far, but I've only had it home for a couple of days. Andrew M was my salesman. Andrew was knowledgeable and helpful throughout the process, even after the car was paid for. In fact, along with another salesman ('D'), Andrew spent almost two hours with me after the money changed hands teaching me the ins and outs of the dashboard control. I don't think I've ever known as much about the details of making a car do what I want. The price quoted was more than fair -- enough so that I didn't try to negotiate further. According to TrueCar, I got a good value, so I'm comfortable with that as well. More

Awesome Service Andrew M! We just picked up our car today and I have to say I was so happy with the service that was provided to us! They were all very welcoming and helpful es We just picked up our car today and I have to say I was so happy with the service that was provided to us! They were all very welcoming and helpful especially Andrew M. who helped us through the whole purchase he was very nice and helped us with everything. Definitely will recommend this place to anyone who is looking for a car!! More

Excellent experience! A++ Customer Service I recently worked with Dmitriy Rutman at North Shore Mazda and had a wonderful experience! He was very helpful, easy to get in touch with, and enjoyab I recently worked with Dmitriy Rutman at North Shore Mazda and had a wonderful experience! He was very helpful, easy to get in touch with, and enjoyable to work with. I was interested in a pre-owned car at the dealership and the experience was fantastic- quick answers, awesome sales associate, and a wonderful experience! Highly recommend! More

Hassle Free North Shore Mazda had the car we wanted and gave us the best deal we could find after visiting every dealer in New Hampshire and several in Maine & Ma North Shore Mazda had the car we wanted and gave us the best deal we could find after visiting every dealer in New Hampshire and several in Maine & Massachusetts. The experience was hassle free and Duarte Bettencourt was a pleasure to work with. The new vehicle was delivered as promised and we are loving our Mazda 6 so far. More

Great Experience, Time Well Spent! My husband and I went to North Shore Mazda to look for our first car. Of course making a big purchase like that can be very difficult, but we were luc My husband and I went to North Shore Mazda to look for our first car. Of course making a big purchase like that can be very difficult, but we were lucky enough to have Duarte Bettencourt. He was awesome! We were there for almost three hours and not once did he make us feel uncomfortable. He really listened to what we wanted and what we didn't want. We truly appreciate the time he spent with us and on the car we were looking for. Thank you!!! More

used 2015 cx-5 purchase i picked out car one day and drove it home the next Dmitriy was helpful . financing was better than my credit union . cx-5 reviews very good bw i picked out car one day and drove it home the next Dmitriy was helpful . financing was better than my credit union . cx-5 reviews very good bw More