North Shore Mazda

Terrible internet sales manager After badgering me for 2 months with phone calls, sometimes one right after another, when I finally picked up the phone and heard Bill Ianelli on the After badgering me for 2 months with phone calls, sometimes one right after another, when I finally picked up the phone and heard Bill Ianelli on the other end I promptly hung up. He thought the appropriate thing to do would be to send me an email 30 seconds later that read: "Your phone etiquette is impeccable. Your parents should be very proud of you!" At no point should a salesman say or email anything in this manner to what he thought was a potential customer. Further when I called the dealership and tried to complain, they tried to defend his actions. I also asked to never be contacted again and they have not listened i had unsubscribed to Bills emails so now i am getting his emails forwarded from another employee. Dont get involved withe the tangled mess that is North Shore Mazda. Bill Ianelli should be fired and North shore Mazda should be avoided at all cost. And just so you know my first post included his original email for proof, but dealerrater actually sensors its content even without explicitive language to protect these terrible businesses and sales people. More

Our 8th purchase - will definitely be back again!! Thank you to Bill and Eric who helped secure our new-to-us vehicle. We needed a 3rd car and the experience we had was like visiting family. The car me Thank you to Bill and Eric who helped secure our new-to-us vehicle. We needed a 3rd car and the experience we had was like visiting family. The car met our needs, was priced fairly, and because I had to have my 2 children with me, they even put kids’ shows on tv so I could wrap up paperwork. I’m happy with my choice to come back for our 8th (!!!!!) purchase in the last 10 years, and will be back again when the time comes. More

Great car-buying experience I bought a CX-5 there about a month ago. Zoe, my salesperson, was friendly and knowledgeable, and everyone else that I encountered was awesome, inclu I bought a CX-5 there about a month ago. Zoe, my salesperson, was friendly and knowledgeable, and everyone else that I encountered was awesome, including Jack in finance and the woman who acclimated me to the features of my new car (I wish I could remember her name!). More

Car buying experience I walked into north shore Mazda at 7:30pm and Zoey greeted me and my husband. She was amazing from the first moment. Nothing but smiles and made us la I walked into north shore Mazda at 7:30pm and Zoey greeted me and my husband. She was amazing from the first moment. Nothing but smiles and made us laugh the entire time. We ended up not buying the vehicle, but I will be back to buy one from her at the end of the year. She is phenomenal and they are lucky to have her. Thank you so much for taking the time to help him and I !!!!! More

Another great Mazda experience This is my second lease with North Shore Mazda and like the first time the sales and customer service was great. Working with Zoe was great. Her knowl This is my second lease with North Shore Mazda and like the first time the sales and customer service was great. Working with Zoe was great. Her knowledge of the car I was interested and steering me in the right direction with my lease and trade in was extremely helpful. Zoe was able to work with me in getting a great value for my new CX5. More

Excellent Zoe and Dan were great to deal with. They went above and beyond to help us out. Zoe drove down to Somerville this complete the transaction. Super nice Zoe and Dan were great to deal with. They went above and beyond to help us out. Zoe drove down to Somerville this complete the transaction. Super nice people and we got a good deal. Highly recommended. More

Another great Sales experience Just bought my 4th consecutive new car from North Shore Mazda ! Once again...super service. John Burke, who I always see for service expertise on my M Just bought my 4th consecutive new car from North Shore Mazda ! Once again...super service. John Burke, who I always see for service expertise on my Mazdas, introduced my to GM Dan, who thanked me for being a long term customer, and also took the time to discuss what I wanted in my next new car. George Ciko was the point person for selecting the vehicle I was looking to test drive. He was extremely knowledgable , professional and patient, as I had a million questions. The Team Service I received was exceptional!! More

North Shore Mazda works for you! Great buying experience. George was awesome! He took some money off the car, gave us a very competitive value for our trade in and made it work for us Great buying experience. George was awesome! He took some money off the car, gave us a very competitive value for our trade in and made it work for us - definitely recommend NSM. More

Ask for George Ciko Great no pressure sales experience. Pleasant and transparent throughout. A real quiet haven awaits you at North Shore Mazda. Watch the sport on their Great no pressure sales experience. Pleasant and transparent throughout. A real quiet haven awaits you at North Shore Mazda. Watch the sport on their TV and drink their coffee. It all makes the trip to buy your car a little more pleasing. If you like football of the European variety pick George, if not then pick George but just dont tell him if you dont like it. He looks after you. More

Mazda 3 Good service. Helpful in figuring out what car I wanted. Could have paid better attention to detail. Open to helping me out by getting the car transfe Good service. Helpful in figuring out what car I wanted. Could have paid better attention to detail. Open to helping me out by getting the car transferred and dropped off to my home More