North Shore Mazda
Danvers, MA
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My first car!! Thank you Eric for making my first car buying experience easy and stress-free. Eric was knowledgeable and informative about the Mazda 6. He was avai Thank you Eric for making my first car buying experience easy and stress-free. Eric was knowledgeable and informative about the Mazda 6. He was available to answer all my questions and was willing to go above and beyond until completion of the process. I would highly recommend Eric and North Shore Mazda to my family and friends. More
excellent Very happy, thank you to Mr. Eric Martiniello for having the vehicle delivered as promised. we would recommend family and frieds. we loved the service Very happy, thank you to Mr. Eric Martiniello for having the vehicle delivered as promised. we would recommend family and frieds. we loved the service. More
Zoe For da Win Zoe stayed an extra 2.5 hours to help me find the right car and eased the buying experience. I didn't feel pressured about anything; I felt extremely Zoe stayed an extra 2.5 hours to help me find the right car and eased the buying experience. I didn't feel pressured about anything; I felt extremely comfortable with Zoe talking about the car during test drives, in the showroom, and when negotiating a deal with Dan. I really wasn't planning on signing that day, but I felt so comfortable and relaxed, that it just felt right. Big ups to Dan and Zoe! More
Thanks guys!!! From start to finish the whole process was transparent I was able to take the car home same day Eric was a awesome sales man I highly recommend this d From start to finish the whole process was transparent I was able to take the car home same day Eric was a awesome sales man I highly recommend this dealer More
Pleasant, but still a dealership I bought my first new car through North Shore Mazda with the help of Jason and George. After shopping around at a five or six other dealerships I end I bought my first new car through North Shore Mazda with the help of Jason and George. After shopping around at a five or six other dealerships I ended up being put in touch with the GM who offered me a stellar deal on the exact car I wanted, offering to get it shipped to the dealership, in what was by far the most relaxed car shopping experience I had. That being said, when I first saw the car I noticed a number of markings on the inside of the door which ended up being permanent damage to the plastic. It isn't a huge deal, but I wasn't informed about it and when I figured it out it was downplayed as something that eventually happens to cars. I don't make a habit of kicking my door open, but hey, I understand the spirit of the statement--I just would have preferred to have my new car be in new car condition when I bought it, or at least have had the situation handled in a more transparent way. My other minor gripe was that there were a few miscommunications as I was passed around, including how much of a down payment I wanted to make and whether I had already paid for certain options which almost resulted in me being double charged. Understandable hiccups in the process. Would I recommend doing business there? Yes, and I have already been telling people I know that are shopping around for cars to check them out. It was a unique car buying experience likely made possible because they apparently don't make commission on sales but rather on positive reviews, which was often mentioned. It was a point they really drove home. Like, a lot of times. Overall, a very pleasant experience that was interrupted by a few incidences that reminded me this was still a car dealership. More
Awesome experience! I recently purchased a new Mazda CX-5 from Eric Martiniello. He was professional, courteous, knowledgeable, and patient. He made my car buying exper I recently purchased a new Mazda CX-5 from Eric Martiniello. He was professional, courteous, knowledgeable, and patient. He made my car buying experience seamless and with no hassle. From the moment I walked into North Shore Mazda, Eric greeted me with a smile and said he would take care of me. He went above and beyond! Thanks Eric, I love my new CX-5!! More
Great experience Eric Martiniello made the process very simple,he took the time to answer all my questions in a very professional way, Eric was very patient,and very h Eric Martiniello made the process very simple,he took the time to answer all my questions in a very professional way, Eric was very patient,and very helpful. More
Great staff through and through! The night we made the deal on the car we worked with Bill Iannelli since the sales staff was short handed.Bill was fantastic to deal with, we went o The night we made the deal on the car we worked with Bill Iannelli since the sales staff was short handed.Bill was fantastic to deal with, we went out for a thorough test drive, he was patient, but a straight shooter and we were able to work out a deal that I could afford. Eric Martiniello picked it up from there helping coordinate the insurance, financing and delivery working through some issues that were outside of ours and their control. Eric was extremely pleasant and responsive, another great person to deal with. Lisa delivered the car spending a good amount of time with me going over the features and setting up my phone etc. Once again another perfect experience. More
Awful Service!!!! Wish I could give lower then 1 star. I am not impressed with the service from North Shore Mazda at all. The rims on my 2015 CX9 are peeling everywhe Wish I could give lower then 1 star. I am not impressed with the service from North Shore Mazda at all. The rims on my 2015 CX9 are peeling everywhere and the response from NS Mazda is simply that it is out of warranty. I have spoken with two body shops that believe these rims were not prepped properly. It is the same thing on all 4 rims. It may be past the 36000 mile warranty but if they cared about client service and repeat business they should be doing something to make this right. I am not going to waste the money on new rims and will never go back to Mazda or North Shore Mazda again. Hopefully seeing the car rolling around with rims that look like this will at least make others look into the Manufacturer and the Dealership before purchasing and I can prevent someone else from making the same mistake we did. More
Victor made the process very easy Came in to look at their big inventory of CPO cars and didn't know exactly which SUV I had in mind. Victor helped me narrow down my options, was very Came in to look at their big inventory of CPO cars and didn't know exactly which SUV I had in mind. Victor helped me narrow down my options, was very knowledgeable and we ended up with a car with a great price and value. Not pushy one way or another. Simplest buying experience I've had. More