North Shore Mazda

DUARTE BETTENCOURT was fantastic!! DUARTE was wonderful to work with. He did NOT pressure us to purchase. He was informative. We felt very at ease through the whole process! He also inj DUARTE was wonderful to work with. He did NOT pressure us to purchase. He was informative. We felt very at ease through the whole process! He also injected some humor into the process to ease the tension in making our decision, while maintaining a level of professionalism. You cannot put a "VALUE" on that! The human element is so important when working with someone in making a large purchase. We might add that the General Manager came to us and had a few words to help us along also. We appreciated this knowing he did NOT have to do that! The entire staff was extremely helpful including JASON, the finance officer. Overall, the entire experience was wonderful and we look forward to returning for our scheduled maintenance appointments in the future. SERENA & MICHAEL ZAWADZKI We purchased a 2018 MAZDA 6 on 10/18/2018 More

Great! I had a great experience! Eric was wonderful to work with and I never felt pressured once. He was kind, helpful, and made sure I made the right choice I had a great experience! Eric was wonderful to work with and I never felt pressured once. He was kind, helpful, and made sure I made the right choice! More

VERY PROFESSIONAL AND FRIENDLY STAFF. I HAVE BEEN DEALING WITH NORTH SHORE MAZDA FOR A NUMBER OF YEARS. THE ENTIRE STAFF HAS ALWAYS BEEN EXTREMELY PLEASANT TO DEAL WITH. FROM BILL LANNELLI I HAVE BEEN DEALING WITH NORTH SHORE MAZDA FOR A NUMBER OF YEARS. THE ENTIRE STAFF HAS ALWAYS BEEN EXTREMELY PLEASANT TO DEAL WITH. FROM BILL LANNELLI, ANDREW MWANGI AND ERIC MARTINIELLO IN SALES TO JOHN BURKE AND HIS STAFF IN SERVICE. I COULD NOT BE HAPPIER. THEY HAVE ALWAYS GONE ABOVE AND BEYOND TO SATISFY THE NEEDS OF ME AND MY FAMILY. THEY HAVE ALL TAKEN THE TIME TO EDUCATE US ON SERVICE NEEDS AS WELL AS VEHICLE PURCHASES WE HAVE MADE. I HAVE NEVER FELT PRESSURED INTO MAKING A SALES PURCHASE OR MAINTENANCE AT ANY TIME. I AM VERY GRATEFUL FOR THE COMFORTABLE ATMOSPHERE THEY HAVE CREATED. OUR VEHICLES HAVE ALWAYS PERFORMED EXTREMELY WELL THANKS TO THE ON SITE MECHANICS WHOM OBVIOUSLY TAKE PRIDE IN THEIR WORK. MY FAMILY AND I LOVE THE MAZDA PRODUCT AND TRULY LOVE THIS DEALERSHIP. THANK YOU NORTH SHORE MAZDA FOR A JOB ALWAYS WELL DONE. RON LANPHEAR. More

Excellent service When I was just looking around gathering info to purchase a new car I met Eric Martiniello of North Shore Mazda. He was great. He printed out a compar When I was just looking around gathering info to purchase a new car I met Eric Martiniello of North Shore Mazda. He was great. He printed out a comparison sheet of the car I was interested in. It had info on all the features of the base line of that car up to the top of the line of that car. It really helped me see what each model of the CX-5 offered. I was honest and told him I was not purchasing at that moment and instructed him not to call me, but that I would be back in touch the following month if I was interested. I appreciated the time and space he gave me. In the end I did purchase the CX-5 and he was very attentive through the entire process!! More

Jumping for Joy!!! I just leased a brand new Mazda from Dominique,, the Beyoncé of Super Sales women!! She was so considerate, patient, friendly and knowledgeable. Kudo I just leased a brand new Mazda from Dominique,, the Beyoncé of Super Sales women!! She was so considerate, patient, friendly and knowledgeable. Kudos to Mazda Danvers on hiring such a great employee. I was on the fence about leasing but she sold me! This has been a wonderful buying experience for me. I am thrilled with the personal service I have received. It has been a happy journey dealing with this dealership. Thank you. I love my new Mazda!!!! More

Dominique Sales Woman Extraordinaire!!!! We then sat down and talked about what my trade in was worth and then she met with the manager. She came back with the final numbers and I made it cle We then sat down and talked about what my trade in was worth and then she met with the manager. She came back with the final numbers and I made it clear what I could afford. After the third visit with her manager we reached a very reasonable deal. Dominque was very kind and extremely patient. She was by no means pushy to make a sale. I felt totally at ease throughout the entire process. The next day (Dominque had the day off) I was fortunate to pick up the vehicle from Victor, who, just like Dominque was a pleasure to work with. After picking up the vehicle I had noticed that one of the ac vents was broken and they had me bring in the vehicle and fixed it with no problem. I highly recommend North Shore Mazda but even more so I highly suggest you ask for Dominque and you will receive an amazing car buying experience just as I did. I was extremely nervous going in as a woman without my husband and having no idea how to negotiate. But with Dominque’s easy going demeanor and no pressure sales technique I got through it and would gladly purchase another vehicle from her when the time comes. Kudos to North Shore Mazda for hiring Quality Professionals at their dealership. More

Highly recommend North Shore Mazda I just purchased a 2018 CX-5 from North Shore Mazda. George Ciko was my salesperson, he was informative, honest and professional. I never felt any pre I just purchased a 2018 CX-5 from North Shore Mazda. George Ciko was my salesperson, he was informative, honest and professional. I never felt any pressure to buy and there was no up-sell of features, which I really appreciated. He was also very responsive via email with my questions. Sean Scheiffern handled the transaction, and he was also a pleasure to work with. Again, no pressure, no up-selling and just a stress free experience. Lisa Ciani guided me through all the features of my new car when I took delivery, she was extremely knowledgeable and patient as I learned the ropes! Overall, I am very happy with my experience at this dealership and I absolutely love my new car. If you are in the market for a Mazda vehicle, definitely stop by North Shore Mazda. More

Perfect car-buying experience! I had the pleasure of working with Bill Iannelli and Eric Martiniello to choose and locate my next dream car over the past few weeks. They both could I had the pleasure of working with Bill Iannelli and Eric Martiniello to choose and locate my next dream car over the past few weeks. They both could not have been more helpful, and seem to be representative of the sales and service culture of this dealership. Bill and Eric were both very responsive, knowledgeable, absolutely no pressure, and worked hard to help me figure out the best fit for me and then find and snag the perfect configuration. Even the associate, Courtney, who first contacted me after my initial web inquiry got it just right - connected with me and helped get me set up with an initial test drive without ringing my phone off the hook (which unfortunately is the more typical experience I have had whenever I have provided my contact details on a dealer website or through TrueCar or similar while doing my initial research.) Jason, who handled the finance etc was also first rate. Very straightforward and no pressure, just set out the options so I could decide which suited my situation best. I am now the delighted owner of an eternal blue Miata GTS - just waiting for it to stop raining so I can put the roof down! Thanks Northshore Mazda - you are doing something right! More