North Shore Mazda

One of the worst experiences leasing a car. They toured the car on weekend, asked me to sign the lease for a same day delivery. After signing the lease and putting the deposit. They said that t They toured the car on weekend, asked me to sign the lease for a same day delivery. After signing the lease and putting the deposit. They said that the delivery moved to Monday. Then on Monday they told me that they lost the car's title. So they need to reissue another title from Mazda's headquarter and send it to the dealership which took more than a week. They told me that they can reimburse me if I rent a car. I did and right now almost after the year they haven't even started reimbursement even after multiple calls and after multiple services with the car. During that period I contacted the finance department. Ask for the reimbursement and the status of the car delivery which was postponed multiple times and the guy started F-bombing me and I'm serious, he used f-words toward the customer. That was the most ridiculous day for customer service. The guy in the financial service told me that I'm bind with the contract because I already signed it and I cannot do anything except waiting and they're not going to reimburse for the rental so I can go F myself. I contact ed, the Mazda customer service and it still is ongoing case. I believe that that guy in the finance department need to be fired. More

Have been bringing my Mazda CX-5s here for service since 2015. I was in the market for a Mazda, and I suggest you reach out to Nestor Lopez. He worked tirelessly, over a few weeks, to get me the deal I was 2015. I was in the market for a Mazda, and I suggest you reach out to Nestor Lopez. He worked tirelessly, over a few weeks, to get me the deal I was looking for on my latest lease a 2024 CX-5 Carbon Edition.😊 zoom zoom! More

I just leased a new car from this dealership for the 2nd time and was thrilled with the whole process. Eric Martiniello was so helpful and the organization at North Shore Mazda is so easy to deal with. I time and was thrilled with the whole process. Eric Martiniello was so helpful and the organization at North Shore Mazda is so easy to deal with. I will definitely go back again when I need another one. More

Car buying is not my forte. Eric provided the information I needed to feel confident in my decision. He was great in helping me get familiar with the car. I love my 2024 CX-5 Eric provided the information I needed to feel confident in my decision. He was great in helping me get familiar with the car. I love my 2024 CX-5. Thank you Eric. I am happy with my decision. Overall, this car buying outing was a pleasant experience. Paula G. More

We all know how stressful buying a car can be, but North Shore Mazda was easy to deal with and very professional. I was assigned to Eric Martiniello and after speaking for a few minutes he cut to the chase Shore Mazda was easy to deal with and very professional. I was assigned to Eric Martiniello and after speaking for a few minutes he cut to the chase and helped me find the car I wanted and presented me with a fair deal. Once the transaction was completed he spent over 45 minutes explaining the Mazda CX 30's functions and abilities. After I left, he remained in contact with me until all the needed documents were transferred. Salesmen are salesmen, but from my experience, Eric was very honest and professional. More

Very pleased with this dealership. Bought a 2023 CS50 and it was easy to make the decision to purchase it. Stressfree, pleasant to work with, knowledgeable, all in all was worth the dr Bought a 2023 CS50 and it was easy to make the decision to purchase it. Stressfree, pleasant to work with, knowledgeable, all in all was worth the drive. George C and Lisa the IT lady left a very good impression. Pickup was in and out within an hour. Would have no problem sending a friend to them. Love the More

I recently got a 2023 CX-30 CE. Nestor was extremely helpful throughout the whole experience. From day 1 he made the process feel seamless, he answered all my questions and made me Nestor was extremely helpful throughout the whole experience. From day 1 he made the process feel seamless, he answered all my questions and made me feel really confident with my decision. He also went above and beyond to ensure I could drive away in my new car as soon as possible. I really appreciated him, Andrew and Brian! More

Eric Martniello WAS the reason that I chose North Shore Mazda. He was patient, knowledgable and went out of his way to make sure I was happy Mazda. He was patient, knowledgable and went out of his way to make sure I was happy More

Super efficient; great experience. George helped prepare my car very quickly so that I could work around my work schedule. So excited to start driving my CX5! George helped prepare my car very quickly so that I could work around my work schedule. So excited to start driving my CX5! More