North Shore Mazda

Impresionado Muy feliz con mi carro nuevo. Muchas gracias a Victor por su ayuda! Desde principio a fin me explico todos los aspectos de los contratos. Muy feliz con mi carro nuevo. Muchas gracias a Victor por su ayuda! Desde principio a fin me explico todos los aspectos de los contratos. More

Great experience buying our first car We worked with Eric to purchase our first car at this dealership (a used car) and were very happy with the experience. We are really happy with our 20 We worked with Eric to purchase our first car at this dealership (a used car) and were very happy with the experience. We are really happy with our 2016 Mazda 3. Would recommend to others. More

Zoe was knowledgeable and easygoing I just purchased a 2019 CX-3 and I couldn't be happier! It was the easiest shopping experience. Zoe was AMAZING!! Incredibly helpful and stayed in com I just purchased a 2019 CX-3 and I couldn't be happier! It was the easiest shopping experience. Zoe was AMAZING!! Incredibly helpful and stayed in communication until I was able to come back a few days later for the financing and paperwork. After signing everything I was able to pick up my car the next day! So glad I went to North Shore Mazda! And thank you Zoe for all your help!! More

Great car buying experience Eric was helpful at laying out all the information for me. It was an easy car buying experience. I was able to test drive as many cars as I wanted. Eric was helpful at laying out all the information for me. It was an easy car buying experience. I was able to test drive as many cars as I wanted. More

Friendly no pressure sales Eric and the dealership personnel were friendly and attentive to my preferences. The out of state delivery was a fantastic convenience and really simp Eric and the dealership personnel were friendly and attentive to my preferences. The out of state delivery was a fantastic convenience and really simplified the process. More

Highlight in a day of car shopping Zoe was refreshingly laid back and knowledgeable. She knows the product well. She answered all my questions and had none of the car salesperson stereo Zoe was refreshingly laid back and knowledgeable. She knows the product well. She answered all my questions and had none of the car salesperson stereotypical attitude. More

Excellent service and attention to detail My daughter and I met with Dominique Charles to look at a certified pre-owned Mazda 3 and a new Mazda 3. I will pick up my new car tomorrow and I can' My daughter and I met with Dominique Charles to look at a certified pre-owned Mazda 3 and a new Mazda 3. I will pick up my new car tomorrow and I can't wait. Dominique was personable and patient as we explored all of our option. Thank you. More

Helpful sales experience Zoe made us feel comfortable with low pressure but knowledgeable sales help. Looking forward to working with her to find a used car that meets our ne Zoe made us feel comfortable with low pressure but knowledgeable sales help. Looking forward to working with her to find a used car that meets our needs. More

Unfortunately, an inconsistent experience I don’t like leaving negative reviews, but I keep getting emails asking me to leave a review, so here goes. First, I want to say that the sales te I don’t like leaving negative reviews, but I keep getting emails asking me to leave a review, so here goes. First, I want to say that the sales team was absolutely amazing. Professional, kind, genuine, knowledgeable, just awesome all around. Their names were Dominique and Andrew. I can’t thank them enough. Sadly, the overall experience was inconsistent, and all the goodwill created by the sales team was erased by my experience with the finance guy, which is a shame. I negotiated a monthly payment amount with the sales team, but when I was in the finance guy’s office signing the paperwork, the monthly payment amount was suddenly higher. The dealership’s motto is about being transparent, and when I asked him why the price of my monthly payment was higher than what I negotiated with the sales team, he said “that’s the bank, there’s nothing I can do about that. It’s about credit tiers.” Not very transparent. I asked him about how my credit tier affected my monthly payment, and he just repeated what he’d already said, literally word for word. He didn’t give a deeper explanation, and wasn’t interested in having a conversation about it. He wasn’t a terrible person or anything, but the friendliness and transparency I’d seen during the sales experience was nowhere to be found in his office. It felt like a bait and switch, and I don’t trust this dealership as a result. It’s not even about the money, it’s about the lack of transparency or care for making the customer comfortable with how financing terms affect monthly payments. It was very disappointing. Because of my inconsistent experience here, I don’t feel comfortable going back to this dealership for a new car when my lease is up, and I’m not even sure I want to go to them for service, even though they offer service discounts. I just feel shaky about their honesty now, and I’m willing to pay more money to have the car serviced somewhere else. Last, I want to repeat that the sales team was wonderful, and I wish my experience with the finance guy was as positive and transparent as it was with them. If that had been the case, this would be a perfect 5-star review. Thank you very much to Dominique for providing excellent service. More