North Shore Mazda
Danvers, MA
Filter Reviews by Keyword
By Type
Showing 1,125 reviews
Dominique was amazing! I had the pleasure of going through this usually stressful experience with Dominique. I could not have asked for a better employee from any car dealer I had the pleasure of going through this usually stressful experience with Dominique. I could not have asked for a better employee from any car dealership out there. She made the time there useful and worked with us every step of the way. We had even left this dealership to ensure I at least made the trip the see comparable cars at other dealerships. Besides the fact that the CX5 was overall a better vehicle and a better deal, we dealt with an extremely unpleasant salesman that ultimately led us to hurry back to Dominique and go with what she presented us. I cannot stress enough the professionalism, courtesy, and overall good feeling we got from Dominique. If you are to go through this dealership, make sure you find Dominque to work with. I am so happy with everything she did to make this process so great. More
Great Experience! I found my experience at this Mazda dealership to be very pleasant. Eric was very helpful, honest and upfront with all of his answers to my questions. I found my experience at this Mazda dealership to be very pleasant. Eric was very helpful, honest and upfront with all of his answers to my questions. More
NO HELP I recently purchased a used car here at North Shore Mazda in Danvers MA. The gentleman who helped me was Sean, but he no longer is working there. Gett I recently purchased a used car here at North Shore Mazda in Danvers MA. The gentleman who helped me was Sean, but he no longer is working there. Getting the car was very exciting but also complicated because they didn’t want me to leave the parking lot until they received funds from my bank. But the bank actually wanted me to drive off with the car first, THEN they’ll give the funds. So it’s been about a month now since I’ve had the car and It already has a leakage.. the service center has been avoiding me and has been giving me the runaround. They don’t want to fix the leakage from the transmission, so now I’m waiting for the used car manager to give me a call back. By the time they call me back I probably won’t have a transmission anymore and I’ll have to spend thousands to get a new one. THEYRE QUICK WHEN IT COMES TO SELLING, BUT WHEN IT COMES TO WORKING ON YOUR CAR, they will have you run a thousand miles and back. More
CPO CX-5 I was brought to North Shore Mazda by an internet search for a used CX-5. I had been looking for a newer vehicle for a few months and couldn't decide I was brought to North Shore Mazda by an internet search for a used CX-5. I had been looking for a newer vehicle for a few months and couldn't decide between CX-5, Honda CRV and Toyota RAV4. Duarte was very helpful with his low pressure sales pitch and knowledge of the the CX-5. That sealed the deal for me and I committed to a red 2016 CX-5 that night. More
Another hassle free great experience from North Shore Mazda Eric Martiniello made buying a new car actually pleasant. This is my 2nd Mazda from them, first at this newer location. Professional straight forward Eric Martiniello made buying a new car actually pleasant. This is my 2nd Mazda from them, first at this newer location. Professional straight forward sales make it an easy choice. Thank you More
excellent customer service Walked in to view and test drive CX-3 or CX-5. Was greeted and assisted by product specialist Duarte Bettencourt. Excellent customer service skills; v Walked in to view and test drive CX-3 or CX-5. Was greeted and assisted by product specialist Duarte Bettencourt. Excellent customer service skills; very informed; best of all was not a pushy salesman. Great test drive, car just had too many miles. Will continue to stay in touch with Duarte! He was wonderful! More
Friendly and helpful I came in wanting to test drive a CX9, at the start of my car search. Place is clean, open, and welcoming. Duarte took time to understand my needs and I came in wanting to test drive a CX9, at the start of my car search. Place is clean, open, and welcoming. Duarte took time to understand my needs and talk through options. The test drive was easy and he was informed on the car. Then, we talked about other options based on my likes/dislikes. I’m still in the early stages, and considering other makes of cars of that type/size, but if I decide on a Mazda, I’ll come back here. I appreciated Duarte’s friendly, low-pressure approach and the overall vibe of the dealership. More
Mazda CX5 Purchase My daughter needed a new car so we decided to start looking. We then went to North Shore Mazda where we were greeted at the door by Eric Martiniello. My daughter needed a new car so we decided to start looking. We then went to North Shore Mazda where we were greeted at the door by Eric Martiniello. Eric was more than helpful helping us to decide the car to get, what features we wanted and much more. He really did follow the Mazda way of transparent pricing and purchasing by helping us find the best offer that would work for us as well as them. He made sure to explain the different pricing offers and different forms of financing that came with it. Overall we were very satisfied leaving this dealership and would recommend to anyone trying to buy a new Mazda. More
First Car First car purchase from Victor over at NSM. Very smooth through out the whole process. He was a bit busy through out the day but kept me informed ever First car purchase from Victor over at NSM. Very smooth through out the whole process. He was a bit busy through out the day but kept me informed every step of the way. Very impressed More
Very happy Came in to buy my son’s first car. Our sales rep Victor Alvarado was professional yet personable at the same time. Answered every question with confid Came in to buy my son’s first car. Our sales rep Victor Alvarado was professional yet personable at the same time. Answered every question with confidence and knowledge. Couldn’t have asked for a better experience. Thank you Victor and the rest of the staff! More