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North Shore Mazda
Danvers, MA
1,125 Reviews
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Showing 1,125 reviews
October 26, 2019
Service incompetence Northshore Mazda has had my car for four straight weeks. They could not figure out what was going on. I called the Mazda Corporation and got them invo Northshore Mazda has had my car for four straight weeks. They could not figure out what was going on. I called the Mazda Corporation and got them involved. Mazda corporation agreed to cover the cost. Okay. I appreciate that. I picked up my car today from the dealership and do you know it is still not fixed correctly? I have been more than patience with the situation with my car. I have had enough. They are incompetent to fix my car. I will be taking my car elsewhere to get fixed. I can not keep wasting my time as they have told me over the course of four weeks my car was fixed and ready for pick up and when I arrived at the dealership three times it still wasn’t fixed. Today, it is still not fixed. . Enough is enough and I have had enough. More
by Minga
Employees Worked With
Erik Olson, John Burke, Dan McBride
October 26, 2019
Very professional Erik provided my wife and I was very professional and complete service and the purchase of two vehicles we could not of been happier we would recommen Erik provided my wife and I was very professional and complete service and the purchase of two vehicles we could not of been happier we would recommend erik in Nashua Mazda to any of our friends More
by Geaneyke
Employees Worked With
John Burke, Andrew Mwangi, Eric Martiniello
October 22, 2019
Excellent and friendly Our family is a Mazda family and bring all 3 to be serviced here. They are friendly, accommodating for our pick up time, great waiting area to do wo Our family is a Mazda family and bring all 3 to be serviced here. They are friendly, accommodating for our pick up time, great waiting area to do work if you are waiting, and they know a lot about cars. My son likes to talk cars with them and they have guven him advice when he had our old Mazda. They let you know if a sale is coming that you may need, like when you get a free tire if you buy 4. I would not go elsewhere. More
by The Rosenberg Family
Employees Worked With
Erik Olson, Chuck Lutz, John Burke, Andrew Dion
October 22, 2019
Good Customer Experience Duarte Bettencourt was of great help while I was buying my cx5. He was able to help me with what I was looking for. He was a able to bridge the gap ef Duarte Bettencourt was of great help while I was buying my cx5. He was able to help me with what I was looking for. He was a able to bridge the gap efficiently between what I was looking for in my new car. More
by Roy
Employees Worked With
Duarte Bettencourt
October 21, 2019
Great Service & Great Car Bill Iannellli was a terrific salesman. He was understanding of my questions/requirements and was wonderful to work with. Your staff are very accom Bill Iannellli was a terrific salesman. He was understanding of my questions/requirements and was wonderful to work with. Your staff are very accommodating and one doesn't feel like they're going to cornered like at some other dealers. :-) More
by Deb Bennet
Employees Worked With
Bill Iannelli
October 21, 2019
Brian Encarnaion Helped us by providing clear concise knowledge of vehicle we purchased and information on other options. Gave no pressure and was easy to talk to. Helped us by providing clear concise knowledge of vehicle we purchased and information on other options. Gave no pressure and was easy to talk to. More
by mazdaowner
Employees Worked With
Richard
October 20, 2019
Brian Encarnacion was great Friendly and straightforward. Great experience buying the CX-5. Among the best car dealers I’ve been to to check out a new car. Opened my eyes to th Friendly and straightforward. Great experience buying the CX-5. Among the best car dealers I’ve been to to check out a new car. Opened my eyes to the Mazda line, and we made a purchase More
by Mike
Employees Worked With
Brian Encarnacion, Andrew Mwangi
October 20, 2019
Good experience Duarte was very helpful and knowledgeable. Didn't try to pressure us or upsell anything, and was respectful when we decided that the Mazda just wasn't Duarte was very helpful and knowledgeable. Didn't try to pressure us or upsell anything, and was respectful when we decided that the Mazda just wasn't the right fit for us. More
by Kat
Employees Worked With
Duarte Bettencourt, Andrew Mwangi
October 19, 2019
Awful Experience This was the worst experience looking for a new car and would never recommend this place to anyone who is comparing prices. From the second I sat down This was the worst experience looking for a new car and would never recommend this place to anyone who is comparing prices. From the second I sat down with Bill his first words were in an arrogant way I only have 10 minutes and I know your comparing prices from another dealer. We do this all the time and we will know if the numbers are right. I did not have a quote in writing from the other dealer and at that point he made me feel like a liar. He then handed me off to Zoie who was pleasant at first but then went down the same road with the insinuation that I was making the numbers up. Totally unprofessional and when I asked for my keys back she said if you can really get the car at that price let me know so I can go buy 10 of them. Zoie just so you know I did get the car at that price and the people at the other dealer ship were nothing but accommodating from beginning to end. If you want to be treated like a criminal then North Shore Mazda is the place for you. More
by Awful Treatment
Employees Worked With
Bill Iannelli, Zoe Ventre
October 19, 2019
Wonderful experience Thank you so much Duarte, you were excellent to work with and made my car buying experience very comfortable! North Shore Mazda is a very pleasant de Thank you so much Duarte, you were excellent to work with and made my car buying experience very comfortable! North Shore Mazda is a very pleasant dealership, everyone is so friendly and accommodating. More
by Dmdews
Employees Worked With
Duarte Bettencourt
