North Shore Mazda

I had been a service customer in the past but stop going to Ira Mazda because of the poor service and high prices. I received an invitation to a Customer Appreciation night where the new service manager to Ira Mazda because of the poor service and high prices. I received an invitation to a Customer Appreciation night where the new service manager was going to talk about the changes that have taken place at Ira Mazda, so I attended. The event was great. They had a great buffet, explained all of the changes, talked about their new lower prices and raffled off a LOT of free prizes. I won a free detail... Since then I have gone back for my next service and they delivered on all of their promises. The new staff is very friendly and helpful, the prices are great and it is so much easier to do business their. The only problem is now I have to tell all the people I discouraged from going there that now they HAVE to go their for their service. Great Job Guys. More

Buying a first car is always a challenge no matter what type you are purchasing. I fell in love with the Mazda 3 last summer using Zip Cars through my work.My Dad came with me to buy my car because I thou type you are purchasing. I fell in love with the Mazda 3 last summer using Zip Cars through my work.My Dad came with me to buy my car because I thought the salesman would try to talk over me since I was a young woman. I can say that I never felt that way at Ira Mazda. Their service was excellent and Emilio explained every detail thoroughly to both my Dad and I. I would definitely recommend this dealership to friends and family. They did not hassle me to purchase the car right away and they were very thorough in their explanations. More

The day of my visit to IRA, I went looking for a car and I found it. Me and my friend were gently approached by "AJ"and automatically we felt comfortable and welcomed. AJ took us in a patiently walked us th I found it. Me and my friend were gently approached by "AJ"and automatically we felt comfortable and welcomed. AJ took us in a patiently walked us through the processed to find the car I was looking. It only took a couple of minutes before AJ told us, "Let me check what I have of you." And just moments after that he came with what is now my new car; a beautiful Mazda3. Yep! It only took him one try to find the car I was looking for. I really please with the way my friend and I were treated. The day of my visit I did not feel I was treated as a customer. I felt I was treated as a long-time friend. For that, I am grateful to AJ and to IRA Mazda. Juan Estrella. More

I was at Ira Mazda in February looking for a new car. I fell in love with the Mazda 6. When I recieved my car (the demo) it was clean and prestine on the outside but a mess inside. Needless to say I broug fell in love with the Mazda 6. When I recieved my car (the demo) it was clean and prestine on the outside but a mess inside. Needless to say I brought it back to have it detailed. The young man who detailed my car did a remarkable job... kuddos to him. As to Gary (Sales Manager) he was great with helping me in getting my car back in tip top shape. Gary went far and beyond to make me happy. I will say this I am very, very picky and they did a great job keeping me a satisfied customer. I recommend Ira Mazda due to their quick and "will stop at nothing to make a customer happy" attitude. Kuddos to Ira Mazda!! Thank You (to all at Mazda who made me very happy) EmiSan More

I had a very good experience with this dealership due to my salesperson, Jesus. When I went to Ira Mazda, I was not ready to buy at that point. I was at the beggining of my search for a new car. I was lo my salesperson, Jesus. When I went to Ira Mazda, I was not ready to buy at that point. I was at the beggining of my search for a new car. I was looking to buy a Mazda CX9. Jesus never presured me at all. When I left the dearlership I told him I would not be ready to buy for a few weeks. He called me once to let me know it was nice meeting me and if I had any question or when I was ready to buy give him a call. Two or three weeks later I contacted him and told him I was ready to buy the CX9 and told him the color I wanted an the options. He got me the car I wanted. I would recommend Jesus to all my friends. More

After having a negative experience at another Mazda dealership, my husband and I went to Ira Mazda with hopes of purchasing a new car. We had a fantastic experience buying our car at Ira Mazda. Our s dealership, my husband and I went to Ira Mazda with hopes of purchasing a new car. We had a fantastic experience buying our car at Ira Mazda. Our salesman, AJ, was fantastic: he was friendly, professional, and straightforward. Also, Ira was able to not only meet our target price, but exceed it -- they gave us a deal we could not refuse. My husband and I have a toddler and had to bring her to the dealership while we purchased the car. The process of filling out all of the required paperwork took nearly three hours, during which ALL of the sales staff was very friendly towards our entire family, especially our daughter, which was very much appreciated. More

We had an excellent experience with Ira Mazda. Kal was very helpful in showing us the advantages of the CX-9. He and Chris the manager put together an aggressive offer and the assistance we received afte very helpful in showing us the advantages of the CX-9. He and Chris the manager put together an aggressive offer and the assistance we received after we signed a deal was no less than what we received before. I am pleased. We love the car and if we are in the market for a Mazda again we would absolutely start with Kal again. I recommend Kal and Ira Mazda without hesitation. More

This was the second time I have gone to the Ira Mazda of Danvers to look at new cars (and the second time I ended up getting a new Mazda6). Both experiences were good. The most recent experience the Sales Danvers to look at new cars (and the second time I ended up getting a new Mazda6). Both experiences were good. The most recent experience the Sales Manager worked with me for a few hours running different numbers and payment options for me. The time and patience that both the Sales Manager and Sales Consultant had while I looked over all the options was much appreciated. I had an overall great experience working with the people at this dealership, and would recommend it to anyone interested in looking at a Mazda. More

This was my first experience purchasing a new vehicle and Scott made my experience easy and enjoyable. He put me at ease and his knowledge about the vehicles was made me feel confident in my purchase choice. Scott made my experience easy and enjoyable. He put me at ease and his knowledge about the vehicles was made me feel confident in my purchase choice. My family and I now have a great looking vehicle, at a great price. I recommend purchasing a Mazda vehicle at Ira Mazda to all everyone and also to ask for Scott. More

The whole experience was absolutely delightful! The level of respect extended to me during each visit (by Albert, Gary and Eric) went beyond professional courtesy. I was treated as a “real” person—lik level of respect extended to me during each visit (by Albert, Gary and Eric) went beyond professional courtesy. I was treated as a “real” person—like one friend should treat another friend. The terms Respect and Courtesy appear quite often in prior reviews. Obviously, the folks at IRA MAZDA are quite serious about customer service. Take a look at the mission statement on their website. IRA MAZDA walks the walk… Of course, exceptional service would be of limited value if the product was less than excellent. Fortunately, MAZDA excels. I chose the MAZDASPEED 3. It is exceptional, just like the folks at IRA MAZDA of Danvers. A special thanks to Albert for his patience. He has earned my sincere respect. His post-sale follow up call (to make sure that I was completely satisfied) was much appreciated. When looking for your next car, you will do well to put IRA MAZDA on your "short list". Their goal is to please...and they achieve. More