North Shore Mazda

I walked in expecting the stereotypical "slimy car salesmen" type of people, but was met by a very friendly staff who made my first new car buying experience great. I was shown all aspects of the vehi salesmen" type of people, but was met by a very friendly staff who made my first new car buying experience great. I was shown all aspects of the vehicle and everything from warranty to lease information was explained very thoroughly. Also get a great price! Would shop here again, for sure! More

April 28, 2009: How can I make a big fuss over the April 28, 2009: How can I make a big fuss over the excellent service at Ira Mazda? Dropped by today to make an appointment for my CX-9GT & was tol April 28, 2009: How can I make a big fuss over the excellent service at Ira Mazda? Dropped by today to make an appointment for my CX-9GT & was told to take a seat; less than an hour later the new CD/GPS was installed & the FM/AM reprogrammed!! Amazing. I know business is a bit slow right now but all the folks at this dealership are first class...every time I've needed anything......sales/service/parts....including the Manager in the front office. Short story: When I bought the CX-9GT, I traded in an Explorer. A few days after the deal was signed & processed, I came back & asked for the Explorer back, for my son's family who suddenly needed it. The initial response was that the paperwork had run through corporate & it was unavailable. But there was a pause. The Manager & Finance chap put their heads together, sold it back to me for trade-in price, plus MA sales tax (no problem), & my son picked it up the next day. Extraordinary customer focus for any business. At least pass this on to David Rosenberg....& his father, if possible...& Group 1. May 11, 2009: Hi all, Holy Smoke! My mother never took such care of me! United Radio in East Syracuse appears to be the business location that received my dead CD changer. It also appears that they found 6 CDs in the changer. It further appears they sent them back to Ira Mazda. And then from Ira Mazda to me, today, each inserted individually in a plastic bag. Thanks to all, again, & again. George More

This is the first review I've ever done in my life, but I feel like they deserve it. My husband and I went out shopping for a car and were expecting the worst since we had bad luck at other dealerships in t feel like they deserve it. My husband and I went out shopping for a car and were expecting the worst since we had bad luck at other dealerships in the past. Ira Mazda was the second dealership we went to and ended up leasing a car there within 3 days. We had a great experience and would definately recommend at least stopping in to see what they have to offer and eventually buying from them. I know I'll be back there in the future! More

I loath car dealers, furniture salesman and anybody on commision giving me the hard sell. I try my best to be honest/sincere and expect the same from people I am buying things from. I have not bought a ca commision giving me the hard sell. I try my best to be honest/sincere and expect the same from people I am buying things from. I have not bought a car in 12yrs and expected the worst(pushy salespeople who don't give me honest answers and try to tack fees on the back end when it comes time to sign). That's exactly what I got from everyone else in MA except Emilio and Chris at IRA Mazda. They beat all competitors by $800.00 and gave me a price early on which they honored all the way to the end. Emilio (salesman) was extremely knowledgeable and bent over backwards to get me what I wan't. Chris (manager) did the same, he told me up front what he could do for me pricewise with no fuzzy math. I am writing this review for all the people like me who think they deserve a fair shake without all the hassle. IRA changed my mind about the whole car buying process. ZOOM ZOOM!! More

I had been a service customer in the past but stop going to Ira Mazda because of the poor service and high prices. I received an invitation to a Customer Appreciation night where the new service manager to Ira Mazda because of the poor service and high prices. I received an invitation to a Customer Appreciation night where the new service manager was going to talk about the changes that have taken place at Ira Mazda, so I attended. The event was great. They had a great buffet, explained all of the changes, talked about their new lower prices and raffled off a LOT of free prizes. I won a free detail... Since then I have gone back for my next service and they delivered on all of their promises. The new staff is very friendly and helpful, the prices are great and it is so much easier to do business their. The only problem is now I have to tell all the people I discouraged from going there that now they HAVE to go their for their service. Great Job Guys. More

Buying a first car is always a challenge no matter what type you are purchasing. I fell in love with the Mazda 3 last summer using Zip Cars through my work.My Dad came with me to buy my car because I thou type you are purchasing. I fell in love with the Mazda 3 last summer using Zip Cars through my work.My Dad came with me to buy my car because I thought the salesman would try to talk over me since I was a young woman. I can say that I never felt that way at Ira Mazda. Their service was excellent and Emilio explained every detail thoroughly to both my Dad and I. I would definitely recommend this dealership to friends and family. They did not hassle me to purchase the car right away and they were very thorough in their explanations. More

The day of my visit to IRA, I went looking for a car and I found it. Me and my friend were gently approached by "AJ"and automatically we felt comfortable and welcomed. AJ took us in a patiently walked us th I found it. Me and my friend were gently approached by "AJ"and automatically we felt comfortable and welcomed. AJ took us in a patiently walked us through the processed to find the car I was looking. It only took a couple of minutes before AJ told us, "Let me check what I have of you." And just moments after that he came with what is now my new car; a beautiful Mazda3. Yep! It only took him one try to find the car I was looking for. I really please with the way my friend and I were treated. The day of my visit I did not feel I was treated as a customer. I felt I was treated as a long-time friend. For that, I am grateful to AJ and to IRA Mazda. Juan Estrella. More

I was at Ira Mazda in February looking for a new car. I fell in love with the Mazda 6. When I recieved my car (the demo) it was clean and prestine on the outside but a mess inside. Needless to say I broug fell in love with the Mazda 6. When I recieved my car (the demo) it was clean and prestine on the outside but a mess inside. Needless to say I brought it back to have it detailed. The young man who detailed my car did a remarkable job... kuddos to him. As to Gary (Sales Manager) he was great with helping me in getting my car back in tip top shape. Gary went far and beyond to make me happy. I will say this I am very, very picky and they did a great job keeping me a satisfied customer. I recommend Ira Mazda due to their quick and "will stop at nothing to make a customer happy" attitude. Kuddos to Ira Mazda!! Thank You (to all at Mazda who made me very happy) EmiSan More

I had a very good experience with this dealership due to my salesperson, Jesus. When I went to Ira Mazda, I was not ready to buy at that point. I was at the beggining of my search for a new car. I was lo my salesperson, Jesus. When I went to Ira Mazda, I was not ready to buy at that point. I was at the beggining of my search for a new car. I was looking to buy a Mazda CX9. Jesus never presured me at all. When I left the dearlership I told him I would not be ready to buy for a few weeks. He called me once to let me know it was nice meeting me and if I had any question or when I was ready to buy give him a call. Two or three weeks later I contacted him and told him I was ready to buy the CX9 and told him the color I wanted an the options. He got me the car I wanted. I would recommend Jesus to all my friends. More

After having a negative experience at another Mazda dealership, my husband and I went to Ira Mazda with hopes of purchasing a new car. We had a fantastic experience buying our car at Ira Mazda. Our s dealership, my husband and I went to Ira Mazda with hopes of purchasing a new car. We had a fantastic experience buying our car at Ira Mazda. Our salesman, AJ, was fantastic: he was friendly, professional, and straightforward. Also, Ira was able to not only meet our target price, but exceed it -- they gave us a deal we could not refuse. My husband and I have a toddler and had to bring her to the dealership while we purchased the car. The process of filling out all of the required paperwork took nearly three hours, during which ALL of the sales staff was very friendly towards our entire family, especially our daughter, which was very much appreciated. More