North Shore Mazda

Went in with a number in mind. When AJ's first number was way too high, we asked for our keys and proceeded to walk out. Rather than return our keys, AJ came back and asked what would get it done. We told hi way too high, we asked for our keys and proceeded to walk out. Rather than return our keys, AJ came back and asked what would get it done. We told him, and he returned with two options, which were about halfway to our goal. When he reviewed the line items with us, my husband asked him what "Cash $1500" was. AJ replied, "Oh nothing, that's just another discount." We said we had to mull it over and would call the next day. When we called and left a message, AJ never called back. We called again and spoke with AJ. He said he would see what he could do and would call us back within 20 minutes. He never called. The next day, as we were proceeding to another dealer, the original salesman called to find out where we stood. We told him, and he called us right back saying they would meet our compromised number. After finding someone to watch our kids, I went down that evening to sign the paperwork, only to arrive and find out that the deal was predicated on me putting $1500 down! Not only was this not communicated to us upfront, AJ did not even answer truthfully when *we* pointed it out. More

Incredibly easy. We walked in the door at 4pm on a Sunday and had the car in our hands at lunch on Monday. No manipulation, no hard sell, totally straightforward and easy. We had done a bunch of research and and had the car in our hands at lunch on Monday. No manipulation, no hard sell, totally straightforward and easy. We had done a bunch of research and then gotten Internet quotes beforehand (Ira's was the lowest of the places we contacted), and they honored the quote exactly as stated, including 0% financing, no tricks, no games. Incredibly refreshing after our experiences at other dealers in the area. Romuelo was wonderful-- very helpful, made sure we knew exactly what was going on all the time, made sure everything went smoothly through the whole process and we didn't have to worry about a thing. We were VERY happy with him and with the whole experience. We would definitely come back and definitely ask for Romuelo!!! More

I really had very unfortunate experience with Ira Mazda service department last time -and I guess it was the last time I came there for any kind of service. 07/24/10 I had an appointment for oil changing, service department last time -and I guess it was the last time I came there for any kind of service. 07/24/10 I had an appointment for oil changing, 30K miles service and State Inspection for my 2007 Mazda 3. Mechanic found the front brakes rotors 1 mm and suggested to replace them, what shocked me instantly - 3 month ago, 04/24/10, the same mechanic performed the brakes inspection and found them all 5 mm according to the report. Is it really possible to get brakes from 5mm to 1mm in 3 months??!! Which the report can I trust? Also, yesterday 8/4/10 I got stopped by Police about my EXPIRED STATE INSPECTION STICKER (It was July 2010). You can imagine how surprised I was to see old 2010 sticker on my car… The good thing - I had the service invoice in the car with me, so I checked it and found that I actually was charged for the State Inspection but it was never performed this day 7/24/10. I had to come there at 7 am and get it finally done. Maria Gaft More

This is the 6th vehicle we have purchased at IRA Mazda! The vehicles are first rate and we have always been pleased with the knowledgeable and friendly (not pushy) sales staff. We usually arrive having do The vehicles are first rate and we have always been pleased with the knowledgeable and friendly (not pushy) sales staff. We usually arrive having done our research on the vehicle we are interested in and the dealership could't be more accommodating. Al Blank really knows the CX7 and spent a lot of time going over how everything works with me. He even went through it all again when we picked up the car just to make sure there were no questions. Al Blank is a great salesperson, very thorough, and we really appreciate it. We highly recommend IRA Mazda in Danvers! More

I purchased a 2010 Mazda CX-9 a couple of weeks ago at Ira Mazda. The sales person my wife and I dealt with was Kal Dabliz. I must say, he was very friendly and knowledgeable about the CX-9. From the t Ira Mazda. The sales person my wife and I dealt with was Kal Dabliz. I must say, he was very friendly and knowledgeable about the CX-9. From the time we first entered the showroom, he greeted us with a friendly smile. Throughout the entire purchasing process, he conducted himself as a professional sales person. In my estimation, he is a valuable sales person at Ira Mazda. I was very satisfied with all the Ira personnel I met. I would not hesitate to purchase another vehicle from Kal. More

This is the second car I've purchased from this dealer (and sales team) and my third Mazda. I have nothing but positive comments on the cars, Mazda 6 and two CX-7s, except that the speed tends to creep u (and sales team) and my third Mazda. I have nothing but positive comments on the cars, Mazda 6 and two CX-7s, except that the speed tends to creep up on you; these cars like to run! The salesman, Mr. Blank is phenomenally honest and NO pressure. The sales manager, Mr. Gannett went way out the way to please me and not waste time. I have sent two of my partners to this group as well for cars, and as physicians, we need dependable all wheel drive cars. I take my Mazda's to this dealer for service as well, and have had great work on routine maintenance-I've never needed a repair. More

With only 20,000 miles on my 2008 M3 (which I bought Jan 09), my power steering. went. Mazda had the car for 6 days and gave me a free rental. I had my car back for only 4 days, when my AC stopped working. 09), my power steering. went. Mazda had the car for 6 days and gave me a free rental. I had my car back for only 4 days, when my AC stopped working. I called the GM to let him know that this was unacceptable for a new car, and I felt like I was driving a lemon... with 5 years left to pay off the car.... yet, only 1 1/2 years left on the warranty. Gary immediately recommended that we change the situation, and told me about the fabulous lease deal that Mazda was running, and it happened to be the last day of the month - June30. He convinced me to trade in the 2008, and get into a 2010 for 3 years, always covered by the warranty, and when that's up, choose a new lease. I was a lease customer with Honda in the past, and given the deal with rebates and $$ off for Mazda customers, I couldn't pass this up. Kal took over and worked with me through the sale. A.J. was as friendly and helpful as always. I was already partial to A.J. and Gary, as they took such good care of me in Jan 09... now, Kal has joined the elite force. These 3 guys deserve a raise :) More

I have now purchased two Mazda cars and I was extrenely pleased with everything at Ira Mazda especially working with Albert Blank. If he received anything lower than 100 per cent when I bought the first ca pleased with everything at Ira Mazda especially working with Albert Blank. If he received anything lower than 100 per cent when I bought the first car it had to be that I hit the wrong key when I was writing this. My only concern was the lack of telling me enough information about"Car Care Service Plan while purchasing a car and other times as well. i.e. that I should have had $250 deducted from my purchase price due to my purchasing a new car and that I was also supposed to have 50% taken off the purchase of a windshiel wiper, no 5% off Accessorys, and 10$ off Four Wheels Alignment. Within in an hour my concern was settled in a courtiest and friendly manner. Another reason to deal with Mazda. As I said to "The Russian" we will be thinking about another auto in 2 or three years. That is if we can continue to put up with "the Clown"! (It's a joke,it's a joke). Thanks again Judy and Larry Drouin Larry and Judy More

How to buy a car: 1.Sunday: Finished test drives, How to buy a car: 1.Sunday: Finished test drives, including Mazda3 with Domingo at Ira. 2.Sunday night: Decided on Mazda3 3.Monday night: Used Edmu How to buy a car: 1.Sunday: Finished test drives, including Mazda3 with Domingo at Ira. 2.Sunday night: Decided on Mazda3 3.Monday night: Used Edmunds.com to solicit bids from 5 dealers in area. Within 30 minutes AJ from Ira called with good price on exactly the model I wanted. Negotiated over phone from the comfort of my dining room, get best imaginable price within 10 minutes. 5.Tuesday morning: Verbally accepted offer from AJ at Ira, put down deposit, over phone. 6.Wednesday morning: AJ calls to tell me he has car ready. 7.Wednesday night: Go in to Ira to sign all paperwork, including 0% loan for 60 months. 8.Thursday night: Pick up car, Domingo has everything in order, and I'm happily on my way in shiny new silver Mazda3 S Sport. Couldn't be happier with the car, the dealership, and the whole experience. Internet car shopping is the only way! More

We actually did not want to buy a car that particular day... we actually have just started thinking of it and had a rough plan to maybe buy it in half a year minimum... But Albert changed everything. He day... we actually have just started thinking of it and had a rough plan to maybe buy it in half a year minimum... But Albert changed everything. He showed us the best car ever - exactly what we needed, offered a great price, and help us to fix everything. So it was the best experience ever. Not boring at all and just a lot of fun! More