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North Shore Ineos Grenadier

Oyster Bay, NY

4.6
391 Reviews

145 Pine Hollow Rd

Oyster Bay, NY

11771

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Showing 391 reviews

March 20, 2018

Excellent as Always My recent visit to BMW Oyster Bay was as always excellent. Anthony Sofield is terrific. He is responsive and informative as well as efficient. He prov More

by Bmw owner 2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Sofield
March 20, 2018

Excellent experience They gave me very good deal and excellent customer service , they offered me perfect lease deal in x5 2018 0e , thanks so much BMW oyster bay More

by Fady Gayed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Finkelstein, Michael Bianco
March 14, 2018

Great service and friendliness First I would like to thank Justin Ellis for the great service I’ve been coming here since 2015 and it’s always been welcoming service ... Justin plac More

by Ed1203
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Ellis
March 13, 2018

Uneven ride I want to thank Chris Vitucci for his concern for me. I was given a loaner and the dealership ended up diagnosing the problem and then fixing it perfe More

by Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Chris Vitucci
March 02, 2018

This dealership will surprise you in a astonishingly way! The success of any dealership is to provide the customer with honesty, confidence, and a complete professional staff. Ross Finkelstein, general manage More

by Pete'sSilver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bianco, Bob Hagen, Ross Finkelstein
February 26, 2018

Thank you again Michael Bianco Michael, Thanks again for making this happen. As always, your guidance and help through this purchase makes the process easy and painless without t More

by Davidtlo888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bianco
February 23, 2018

Michael Bianco Went in to the dealership, took advantage of the pull ahead program. Signed the paperwork agreement everything. Car was put in production. Returned my More

by nysjuzfinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Bianco Ross Finkelstein
Mar 20, 2018 -

North Shore Ineos Grenadier responded

Mr. Kumar, It is not fair or appropriate to mislead the information. You had called the store after the deal was done to express concern. I answered the call and you had BMW financial on the call with you in hopes of handling the matter of your two remaining payments on expired lease. BMW Financial had said to you that your deal was not applicable to get the two payment waiver based on the dates you consummated the deal. Your client advisor had spoke to you about this program previously as well. We are on your side and wish we can help further. Unfortunately BMW Financial is even saying to you that you did not use the guidelines of this program. Please refrain from taking this out on us. We in fact did not do anything wrong. We gave you a phenomenal deal and we had no knowledge of the payments you told us about after the fact and after the program ended. We even tried to get the payments waived with you on the call in which BMW Financial said to you "you are not eligible for this program and the dealer tried to go above and beyond which was commendable". I apologize once again as we tried to even get the financial company to help out and we do thank you for your business. Ross Finkelstein General Manager Bmw of Oyster Bay

January 31, 2018

Reliable and Expedient Chris Vitucci was very professional in taking care of my car issue in an expeditious manner on my way to work. I cannot commend the folks here enough More

by Rbaig11768
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitucci
December 29, 2017

Not interested in selling cars via the internet I found 11 new 2017 X5’s available on the website on 12/29/17. I called to get quotes over the phone from Stan. He wouldn’t give me a price. He said t More

by Gguterl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stan
Jan 05, 2018 -

North Shore Ineos Grenadier responded

Dear Gguterl, Thank you for sharing your comments. I am sorry to hear that your not happy with our conversation regarding a vehicle you and your wife were inquiring about. I know you wanted a price range but I would need additional information from both you and your wife. I would like the opportunity to speak to both of you so I know what features she is looking for so I can quote a price for you. Please give me a call at your earliest convenience or drop by anytime and ask for me. Thank you, Stan Stasiowski BDC Manager 516-714-5339

November 08, 2017

Thank you Paula! Great dealership! Paula was recommended by my very good friend, she meet every expectation. The genius that helped me was went above and beyond my exp More

by Fahiyan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Calderon,Christopher Vitucci,Ron
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