North Shore Honda

The service is pathetic, Attitude of sales person was like he was doing a favor to me showing a car. No one was friendly. Cars were way over priced and I had to deposit 500usd for test driving which is r like he was doing a favor to me showing a car. No one was friendly. Cars were way over priced and I had to deposit 500usd for test driving which is refundable its been a month and I have not got that money back. They say they have refunded and I hate everytime they lie. More

Bought a certified used Honda Pilot. Asked dealer to fix squeak on door, which they never did. Left me with gas tank on empty. Made me get extended warranty which doesn't cover anything. Defroster don't wor squeak on door, which they never did. Left me with gas tank on empty. Made me get extended warranty which doesn't cover anything. Defroster don't work. Power door lock don't work. Never buying a certified car again. More

I did my research online and call the person about price for a honda civic pre-owned. I take my finacee there and get hold of the same customer rep so there is no confusion. He shows me the civic in the lot for a honda civic pre-owned. I take my finacee there and get hold of the same customer rep so there is no confusion. He shows me the civic in the lot and i tell i want to test drive but he insists on sitting down first. He goes back and forth several times talks with his manager - i told him I am looking to pay $13K and it was priced at $14.5K online and then he comes back that he will not be able to do since there are charges that he hasnt told me. So he along with his manager jacks the prices on me. (Delivery cost + Dealer cost) = can you believe that! the car is a second hand and is sitting in the LOT what is the delivery cost? So they jack up at least another $1K on me and give me $15.5K price and ask me where I want to be. I WAS SO MAD WITH THEIR ATTITUDE - REALLY MADE MY DECISION EASY TO GO WITH TOYOTA WHO HAD NO HIDDEN CHARGES POLICY More

Stay away from NS Honda!!!!! All they do rip off people. I am waiting for my refund, nothing yet. It's over a month. All of us have to report about dealership to Honda customer service people. If every1 rep I am waiting for my refund, nothing yet. It's over a month. All of us have to report about dealership to Honda customer service people. If every1 report with Honda Customer service, they can do something about dealership. I just filed a report against NS Honda. More

At the onset of our car buying experience, our salesman, Charles Gordon, was patient, fully answered our questions, and encouraged us to do our research. He made himself available throughout the process of Charles Gordon, was patient, fully answered our questions, and encouraged us to do our research. He made himself available throughout the process of purchasing the vehicle and has provided consultation with our questions since then. Unfortunately, our experience with car delivery, pick up and financing were less than desireable. The dealship had a difficult time locating the appropriate vehicle and did not keep us updated regarding its status. We had to constantly contact the sales manager, Barry Stambleck. When the car was finally delivered, we discovered that it had been driven from Connecticut, accruing over 100+ miles. Moreover, the gas was not replenished. Our salesman, Mr. Gordon, offered his apologies and has promised that the dealer will reimburse us for the used gas upon our first service visit. I chuckled when he said this - - With regard to financing, Diana Z. was less than cordial and overly sarcastic when attempting to solidfy our financing terms. Despite agreeing to inital terms, a last-minute deal was offered to us in favor of a higher rate in exchange for a reduced car price. Our inquiries about this proposal were met with frustration and vague answers. This almost led to cancelling the deal with North Shore and going to Honda City in Levittown. While we are happy with our vehicle choice, this experience was certainly unexpected since we returned to North Shore Honda (instead of Honda City in Levittown) for its usual stellar customer service that we had in 2007. Honda City provided a similar sales experience AND had our vehicle ON-SITE, yet, based on our prior positive experience with NS-H, we decided to return. While the overall experience was above average, it should be noted that our grading is heavily weighed through inital phases of the process. I would hesitate to recommend NS-H to others. More

I'll cut to the chase and give you the facts: -Got to I'll cut to the chase and give you the facts: -Got to the dealship at 9:30amm (keep this in mind) -Working with the salesman James was pleasant, he I'll cut to the chase and give you the facts: -Got to the dealship at 9:30amm (keep this in mind) -Working with the salesman James was pleasant, he was helpful and patient. -The price I was quoted was fair -Was told by the finance xxxx head Sergio that since I was buying a car with high mileage (80K) my loan of 6900$ wouldnt be approved unless it was "SECURED" with a warranty. I laughed and knew what where this was going. My credit score is above 800 BTW and the warranty was 1700$ for a 7000$ car 11:45am-After I told him Im going else where the GM got involved and told me he got me a "super deal"..Saw another finance xxxx head Diana..Still had the warranty but was 5$ less a month..At this point I wanted to explode. -Told her I want my deposit back..*poof* magically approved with a 645$ bank fee. -Not paying bank fee..got it down to 200$ -LEFT the dealership at 3:30pm with a sour taste in my mouth..Wouldnt have bought this car if it wasnt extremely clean. Would never go back. More

Dave Haber the finance guy is a total scam artist. All he does is make up xx on the extended warranty and low interest rates. He said if I didn't get the extended warranty then I wouldn't be able to get the does is make up xx on the extended warranty and low interest rates. He said if I didn't get the extended warranty then I wouldn't be able to get the car at the price I agreed to and the interest rate would be a lot higher. I called Corporate Honda to complain and they said they'll put it in the file and there's not much they can do. Since they can't or won't do anything, I filed a complaint with the Better Business Bureau. Hopefully, some action will be taken and people will not be taken advantaged of. Buyers beware!!!! Stay away from this dealership unless you want to get ripped off. More

They were not honest with me as far as extra charges and fees. I asked about them and was told there were none. After John and myself agreed on the price, Diana hit me up with other charges. When I question fees. I asked about them and was told there were none. After John and myself agreed on the price, Diana hit me up with other charges. When I questioned her she told me the sales people are not allowed to let the customers know, she said somthing about privacy. More

I was in the market for a new civic and ended up walking away with an '08 accord coupe demo. I love the car and have had few problems with it. The dealership kept offering a price, and then when it was away with an '08 accord coupe demo. I love the car and have had few problems with it. The dealership kept offering a price, and then when it was broken down into monthly payments the numbers weren't matching. If i didn't have a finance calculator in my phone I would have been screwed. I actually needed to walk over to the finance manager and go line for line showing that my number was accurate; I would have paid them an extra 30+dollars a month! They claimed they were "looking at the wrong line on the finance chart." A week after i bought the car, the manager who sold it to me was no longer employed there. A month later the guy I dealt with in the finance dept was also gone. I discovered recently after a tire pressure light came on, on my dash that I was never given the car's manual. I'm on my 4th phone call so far trying to get ahold of it. When all was said and done, the car is great,the deal was good, but i'm using a different dealership to service my vehicle. I don't really trust these jokers... More

I left a $300.00 deposit on a new accord.......decided not to take the vehicle. During the process, David Haber was very aggresive and demeaning when trying to sell me add-ons......especially an alarm! Wh not to take the vehicle. During the process, David Haber was very aggresive and demeaning when trying to sell me add-ons......especially an alarm! When I told him I wasn't going to take the car, I arrived at the dealer to get my deposit returned. David told me I would have to wait 7 to 10 days and it would be mailed to my home...... Well, its been three (3) weeks and still have not received my refund. When I called to inquire where the refund check was, I was told I would have to wait until the owner did payroll and they would call me to let me know when I can pick-up the check......WHAT a BUNCH of BS!!! For your own good, under no circumstances should you use this dealership.....THEY LIE!!! More