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North Shore Honda
Glen Head, NY
864 Reviews
EXPERIENCE THE DIFFERENCE at NORTH SHORE HONDA. We are family owned and operated for over 35 years and it shows. Our values and way of doing business haven't changed. We are and always have been about giving our customers something that those other big mega dealerships don't, a fair, honest and easy car buying experience. With a sincere and genuine desire to make our customers happy, no matter what it takes, from Sales to Service. Just read the reviews for yourself!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 864 reviews
November 25, 2013
My first time at north shore honda and was beyond pleased the courtesy and honesty was beyond, Richard in service was fantastic and will continue to service with north shore and Richard the courtesy and honesty was beyond, Richard in service was fantastic and will continue to service with north shore and Richard More
by Nicolina1003
Employees Worked With
Richard in service
October 29, 2013
excepted invoice price minus incentives,Very fair trade in value, honesty with all math calculations, spelled out everything clearly, very low pressure sales, Quick transaction. in value, honesty with all math calculations, spelled out everything clearly, very low pressure sales, Quick transaction. More
by bushynose
October 19, 2013
Thank you to everyone at NS Honda especially my salesman Thank you to everyone at NS Honda especially my salesman Henry! Our super knowledgeable finance guy Eddie, and of coarse the ever friendly the s Thank you to everyone at NS Honda especially my salesman Henry! Our super knowledgeable finance guy Eddie, and of coarse the ever friendly the store manager Bill. This is a family environment of motivated Sales people! such a nice experience! Thank you for the new 2013 Honda Pilot! See you for my next one! More
by tsher3
Employees Worked With
Bill Binninger, Henry Neil, Eddie Haas
October 16, 2013
This is our second purchase from North Shore Honda. In 2010 we leased a Honda Accord and again in 2013. In 2013 after visiting other car dealership "megastores", we went back to North Shore Honda. They ga 2010 we leased a Honda Accord and again in 2013. In 2013 after visiting other car dealership "megastores", we went back to North Shore Honda. They gave us a straight forward deal again with no gimmicks and no game playing, I can't thank them enough for their professionalism and effortless car buying that I typically dread. More
by lsgambati
October 15, 2013
My wife and I traded in our 2010 Honda Pilot and purchased a new 2014 CRV. Andrew Perry was our Sales Consultant. He was friendly and patient. He clearly explained our payment options and by the purchased a new 2014 CRV. Andrew Perry was our Sales Consultant. He was friendly and patient. He clearly explained our payment options and by the end we felt we truly understood why our monthly payment would be what it was. Eddie Haas was also professional and friendly. Overall great experience and we would recommend this dealership to anyone. More
by vangrasso
September 20, 2013
Ok, it was Wed afternoon and I saw very convenient prices Ok, it was Wed afternoon and I saw very convenient prices at their webpage. Once at their offices, I discussed prices with Jess and he told me that Ok, it was Wed afternoon and I saw very convenient prices at their webpage. Once at their offices, I discussed prices with Jess and he told me that the Honda Pilot 2010 I was looking for was at $14,955 (internet price) and if a pay cash it will be increased by $995 (down payment). I said ok. Next day, I went to see this car with my wife but Jess wasn't there so I spoke with Matt who send one of his salesman to show the car. This guy (I think his name was Pete?) was very lazy and showed low interest in selling the car. He gave me the keys and came back inside his office. When we asked about the prices of other cars he told us "thats out of your budget" and refused to say the prices (if any set). Then, me and my wife went inside to talk about the price and this guy told us something totally different from what I was told the day before. They hide the real price lowering their internet price so people come in. When they are face to face with the client they start increasing the price adding other charges. It is a scam! Then Matt came in and he was very aggressive trying to convince me that I HAVE to finance the car (that's my problem not his, right?). Their "deal" is that you have to put a down payment of only 10% and finance 90% thru them to get the internet price. He said it was a win win for me (yeah right)...so before knowing the interest rate they can get for me, they requested a deposit of usd 500 which I refused to pay. You can pay off fully if you want after 7 payments. What a crap. They decide when you can prepay the loan? That's not the way I do business but guess its the way they do. Matt was anxious to sell but not to willing to negotiate and hear. When I said I am going to think about it, Matt told me next time don't waste his time. Was a waste of time for me! They should post a disclaimer explaining step by step all this "charges" so people won't lose their time. Moreover, the staff was rude and tryed to take advantage of me. Jess Perez is the only one I would trust at this dealer. I have been shopping around for three weeks now visiting many different dealers and I must say this was the worst experience by far!! I won't come back again because their prices are fake. Worst experience ever! Don't walk in. More
by gute2013
Employees Worked With
Matt
September 04, 2013
I had recently stopped into the North Shore Honda dealership with interest in a used car hoping to trade in my Toyota Prius. After speaking with my parents we thought that maybe I should be looking i dealership with interest in a used car hoping to trade in my Toyota Prius. After speaking with my parents we thought that maybe I should be looking into a new car instead, so we walked into the dealership and were greeted by Harold who was very nice and eager to help, he sat us down and went over the pros of purchasing a new car as well as informing me of the warranty for a new car and the types of services offered with the new car. After going over some numbers and discussing what i may possibly receive for my trade in value I felt that if i were to purchase the new car the leasing option would be right for me. I came in a few days later, again greeted with a smile by Harold to put the deposit down for the new Honda Accord as well as to get the Prius appraised. Harold was kind enough to offer me a test drive where i was able to ask some more detailed questions about the car, in which he was very informative. I came back later that night to work out the last of the paper work and was then introduced to Eddie. Eddie was so kind and friendly the entire time to my parents and I, I felt so comfortable to ask him any question i had. After spending about an hour with Eddie i felt that my family had just made a new friend, making my first car purchase very comfortable and less stressful. I feel that the North Shore Honda dealership is one of the best i have personally dealt with, being a young girl going into a car dealership alone to ask about a car i never once felt pushed to purchase or belittled for being a girl. The entire experience was easy and enjoyable, I would recommend this dealership as well as mention both Harold and Eddie for anyone in search of a new car. I am proud to say i am a first time car owner and couldn't be happier with my decision thanks to everyone involved at the North Shore Honda. More
by dansbro1390
August 20, 2013
Sat morning I clicked on a link for more information on a car at this dealership listed on cars.com. Shortly after, I got an email from FRollo thanking me for contacting them and someone would be in touch wi car at this dealership listed on cars.com. Shortly after, I got an email from FRollo thanking me for contacting them and someone would be in touch with me shortly. Little did I know that was the only thanks I would receive. By Tuesday lunch I called them and spoke with Fred who promised to email us the credit app and any documentation we would need to purchase a used Honda accord we saw on their website after we hung up, so I could get time off from work and drive down Thursday. Wednesday night after leaving 2 voice mails and an email to request it again ahead of time (considering driving from CT) we finally left a message for Dave the general manager who called Thursday to apologized and had the assistant sales manager Matt call us back and we scheduled an appointment for Monday. Matt promised to take care of us personally. That morning Matt confirmed by email the two cars we were interested in were available. When we got there Matt promptly handed us off to a salesman and disappeared. After the 2 hour drive from CT, one car was unavailable and the 2nd car mysteriously disappeared too. The next step in the "set up" was to show us 2 other cars. The first car was listed at 25K mileage. As we took it for a test drive the salesman Gary told us this story how this was a very very upscale neighborhood and these cars are pristine and that rich peoples nannies used the cars to shuffle kids around (does this sound familiar to anyone?) While parking the car we noticed that the mileage was actually 27.5K miles, and the 2nd car which was listed at 29K miles, we asked to turn on and check and it was 33K miles! I'm sure it was obvious that we liked the color and interior color of the car with the 33k. Exhausted and not wanting waste a trip we asked for the prices, The car with 33K was $1500 more having the same make and model. When asking why, the salesman said that it "came in that way" refusing to elaborate. When we asked why there was a difference of 4K miles from what was listed on the website and on the window sticker we were told that they were demo models driven by sales reps. Finally we cornered Matt, who said he was more worried about the so called "missing car" than helping us out.Then told us we should be grateful that he was there, because he was supposed to leave at 5pm. At that point I told them to call me tomorrow when they find the car. Needless to say we didn't get a call. RUN DON'T WALK AWAY FROM THIS DEALERSHIP. More
by rlmctbuyer
Employees Worked With
Matt, asst sales manager
August 10, 2013
Jay and Fred were very helpful. The dealership gave great customer service and were very friendly. I will gladly recommend this dealership to anyone I know looking for a car. customer service and were very friendly. I will gladly recommend this dealership to anyone I know looking for a car. More
by Kdavis36
Employees Worked With
Jay Godsmark
July 29, 2013
We have come back to North Shore Honda for a numbe of years, and always make an appt to have Harold Wagner as our salesperson, he is personable, efficient and makes the car buying experience painless an years, and always make an appt to have Harold Wagner as our salesperson, he is personable, efficient and makes the car buying experience painless and in fact easy and a pleasure. We hope he will be around for our next purchase. More
by Patg71
Employees Worked With
