North Shore Honda

Great car, but not thrilled with dealer In June, my 2006 Honda Odyssey was totaled when someone rear ended me on Southern State Parkway. I loved that car, and needed to replace it quickly w In June, my 2006 Honda Odyssey was totaled when someone rear ended me on Southern State Parkway. I loved that car, and needed to replace it quickly with a similar vehicle. After quite a bit of shopping, my husband and I found a car we liked that was reasonably priced at North Shore Honda. The salesman, Andrew was generally ok, although when we found minor things that needed repair, he tried to convince us that a used car is "as is". We were there on a Sunday and were pushed to pick up the car by Monday so that the dealer could reach the monthly quota. When we went to write up the deal, we were surprised to find delivery and dealer prep charges amounting to $1170. This significantly raised the price of the car, and is something I have never before experienced when buying a used vehicle. When I complained to the manager who was there that day (sorry, I don't remember his name) he basically said that the vehicle was priced well, and that they had to make a profit somewhere. Excuse me, but why not be up front about the price in the first place? The tires were almost worn out, and they would not give me new tires. I asked if they would perhaps consider replacing the tires at dealer cost, was told yes and then quoted $200 a tire. I have since purchased Michelin Defenders at $153 per tire plus mounting and balancing (total cost $830.93 including all fees, tax and alignment), I was also quoted dealer's cost of about $1000 to change the timing chain (another concern I have, as I know I will need to do it soon, and would rather have started fresh). I was told that the car could not be checked by my mechanic unless he came to North Shore (from Freeport) the next day. When I bought my 2006 Odyssey, the Sales person (Bonnie at what is now Honda-Manhasset)) drove the car to my mechanic herself and made sure his concerns were addressed. Unfortunately, she did not have the car we needed this time. I would deal with her again in a heartbeat. In the end, I purchased the car, as I really needed a car and liked this one (and still do). I got the same financing story as I have read, although they were a little more flexible about the down payment, letting me put more on a charge card than they normally allow as I was waiting for payment from the insurance for the accident. I also had to sign a paper that I would pay $600 if I prepaid the loan before 7 payment were paid, and they took my American Express info to insure said payment. I was told that I could not arrange my own financing if I wanted the price quoted on the car. I think this is very sneaky. I am happy with the car, but after driving it for a while, have found several problems I wish I had noticed before purchase, the most serious being some rust on the bottom of the drivers door opening that I know I will need to fix soon so it doesn't eat my car. I didn't even bother trying to get North Shore to fix these issues, as none would come under the "Safety" issues covered by the lemon law warranty. So yes, this was a very mixed experience. After thinking about previous experiences and talking to my daughter about a very positive experience she just had purchasing a Honda Civic from a dealer in MI, I felt I had to express my feelings about this experience. I will not return to this dealership in the future or recommend them. More

A Good Buying Experience Barry Stembleck was my salesman and provided a relaxed,, knowledgeable, and competetent buying experience. There was no problem accepting my internet Barry Stembleck was my salesman and provided a relaxed,, knowledgeable, and competetent buying experience. There was no problem accepting my internet price and offering me a fair trade in value for my 2003 Taurus. I was given a good overvue of my chosen Accord LX and the test drive went quite well. The showroom was well designed and I was introduced to the Service Department and other Staff. Eddie Hass the Finance Manager was polite and competent and explained all my options clearly . I never felt any pressure to accept any options. Other peopel had recommended NS Honda to. Now I know why. More

Phil Harvey is the best. Phil Harvey is the reason I went here. I have bought cars from Phil in another Honda location and I have found that he is the most knowledgeable about Phil Harvey is the reason I went here. I have bought cars from Phil in another Honda location and I have found that he is the most knowledgeable about his product, will help you for your budget and makes you feel very comfortable that you and your family are making the best selection possible. My family and I have bought 3 Hondas from Phil and will continue to do so. He is also aware of the other makes and models of competitors and will explain the difference between Honda and the competition. Transactions with Phil could not go any smoother unless he paid for your car and drove it to your house. I recommend Honda to others and especially Phil Harvey. If Phil went to another Honda location, we would follow him there. Eddie Haas, was great in the financial department, made the paperwork move very quickly and answered all of our questions. A man that makes the car financing part -no scary at all. Phil Harvey is not only a great sales person but even a better human being. If you need to but a car- choose Honda- if you need a Honda choose Phil Harvey at North Shore Honda. More

2nd Lease! I went to this dealership 3 years ago and dealt with such a nice man named Andrew. When my lease was up I went back to the Glen Cove dealership (mind I went to this dealership 3 years ago and dealt with such a nice man named Andrew. When my lease was up I went back to the Glen Cove dealership (mind you I live in Valley Stream) and Andrew assisted me again. This was not a place that I walked into and felt pressured, no one seems pushy at all. Furthermore, I gave them a price range and they did not make it seem impossible like a lot of dealerships will try to do; just be realistic with yourself! More

Awesome Experience / Awesome Team I picked up my new 2014 Accord LX on August 30th, 2014 and I couldn't be happier with the car! The sales team made the process extremely easy and made I picked up my new 2014 Accord LX on August 30th, 2014 and I couldn't be happier with the car! The sales team made the process extremely easy and made sure I was informed at every stage during the process. The car itself, is very comfortable and get much better gas mileage than I expected. 5 stars all around!!! Thanks, More

By far the best! This was the best experience I've ever had purchasing a car! I would definitely return to North Shore Honda and recommend it to my friends! This was the best experience I've ever had purchasing a car! I would definitely return to North Shore Honda and recommend it to my friends! More

A pressure-free environment Peter is a wonderful salesman. He listened to what we were looking for and did not pressure us. Was the perfect first time purchase experience. Peter is a wonderful salesman. He listened to what we were looking for and did not pressure us. Was the perfect first time purchase experience. More

Went above and beyond Matt Adler made my 3 days! That was a play on making my day. So, Sunday was my first time visiting North Shore Honda to potentially purchase not only Matt Adler made my 3 days! That was a play on making my day. So, Sunday was my first time visiting North Shore Honda to potentially purchase not only my first SUV but my first Honda as well. While test driving the CR-V there was an unknown noise that had me concerned (It ended up being a loose seat from the previous owner's frequent use). When I explained that I didn't like what I heard he and my salesman took my car for a ride with Matt listening for and finding the noise. He then promised that even if I didn't decide to purchase the car that his concern above making sales is the overall satisfaction and safety of North Shore Honda's customers. While going over the purchase price and the financing, I expressed that I needed a certain price frame in order to want to move forward. Not only did Matt say he would do whatever he could to get the price the closest to what I needed but he also offered an uncommon deal and made an immediate phone-call/demand to get a price for my car to be traded in. What made that special is that I knew that I would be lucky if I got anything for the car, but definitely didn't think that I'd get above $300 for my car but Matt got above and that price. I also arrived there a half hour before they were closing,with the thought that it wouldn't take that long to talk about price. To make sure I completely understood any and all questions that I had, Matt gave me all of the time I needed, which resulted in being there after closing time. At the point of leaving I thought for sure that he was beyond annoyed and would graciously rush myself, my grandfather and my uncle to leave but he also bought us all something to drink and didn't even seemed to be bothered by it. Yesterday I decided to move forward with purchasing the Honda CR-V. Today I had to go back to get a service done and once again. From yesterday to today, Matt went above and beyond what was necessary, by: giving me Motrin for my headache, helping me as he was "off the clock"/ heading home, and he also making sure I was completely satisfied. As I drove off, I joked that he didn't have to worry about me ever coming back again and he replied that it would be his pleasure if I did. Bill also went above and beyond for me. I might not ever have to go back but I definitely will recommend others to go. Sorry this was so long, but it was the least I could do to show my appreciation. More

Sheldon Jackman "Exceptional Salesman/Great experience" Barry Stamblick made my Lease experience with North Shore Honda very easy. This is my fourth Honda lease (3rd with North Shore Honda). Barry made the Barry Stamblick made my Lease experience with North Shore Honda very easy. This is my fourth Honda lease (3rd with North Shore Honda). Barry made the whole experience a pleasant one. He is the Ultimate professional. More

A No-Stress New Car Experience This is the second car that I have purchased at NS Honda; and this time the experience was even easier. I decided to sell my car to them, and I got a This is the second car that I have purchased at NS Honda; and this time the experience was even easier. I decided to sell my car to them, and I got a good deal. I also got a great price on my new car. The closing day was quick and easy, with very little stress. I drove home with my new Honda Civic Hybrid with a smile on my face! More