North Shore Honda

North Shore"s worth the trip.. Had a previous leasing/buyout experience with Phill Harvey & knew he would give us the level of service we expected. Followed him to his new location Had a previous leasing/buyout experience with Phill Harvey & knew he would give us the level of service we expected. Followed him to his new location where he put us in touch with the very helpful & patient Henry Neil. From beginning to end we felt at ease by his straightforward, professional & accommodating nature. Great experience with all the staff encountered & love our 3rd Honda. More

North Shore delivered Dennis Cellini-2015 CRV. Picked up my beautiful new 2015 CRV on 02/25/15. Car was prepped and ready as dealer said it would be. My salesman was And Dennis Cellini-2015 CRV. Picked up my beautiful new 2015 CRV on 02/25/15. Car was prepped and ready as dealer said it would be. My salesman was Andrew Perry. He was very easy to work with. Professional, patient and knew the features of my vehicle which you don't always encounter. Had the paperwork in order and explained what I was signing thoroughly. He called a few days later to check on my satisfaction and make himself available if I needed any questions answered. I would certainly recommend him to friends and family looking to purchase a Honda. Additionally I worked with Phill Harvey, the sales manager. This is the 5th Honda I have purchased and the 5th time having the pleasure of dealing with Phill. Through his extensive contacts in the industry was able to locate the vehicle I wanted in color and trim level just in time to take advantage of the current financing promotion, saving me a nice sum over the term of my loan. He arranged a loaner car for me to use while the vehicle was being located and delivered. This was a huge relief as I was without a vehicle at the time He also helped me in getting a refund on a previous extended warranty, going above and beyond normal customer service. Eddie Haas in finance made the formal financing and credit check process quick and painless and the price he quoted after everything was factored in was the price I paid. No surprises. My experience was North Shore was great and I won't hesitate to return or recommend the dealership as a whole. Thank you Guys!!! More

Great Experience Phill Harvey and Stuart Morrison were a pleasure to work with. They were both very professional, courteous and friendly. Phill quickly made a few ca Phill Harvey and Stuart Morrison were a pleasure to work with. They were both very professional, courteous and friendly. Phill quickly made a few calls to make a change for us and it worked out great. We would definitely recommend North Shore Honda to friends and family. More

AVOID THIS DEALERSHIP!! Avoid this dealership like the PLAGUE!! First off, they have tons of dealership fees, transportation fees, gas fees that will inflate the cost of your Avoid this dealership like the PLAGUE!! First off, they have tons of dealership fees, transportation fees, gas fees that will inflate the cost of your car greatly. They also try to hide their fees to get you in the dealership by referring to it as a "down payment" on their website -- I called ahead of time because I suspected that the "down payment" was really just an additional fee, but they assured me that there were no additional fees -- lied to me just to get me in to the dealership. When I got there they tried to justify lying by saying "we're a small dealership -- we have to get people to come here" -- you've got to be kidding me. ALSO -- MATT ADLER (THE SO-CALLED PRE-OWNED SALES MANAGER IS A MORON! Honestly, one of the 4-5 dumbest people I've ever met. Exhibit A -- I tried to tell him that he was misleading people by referring to the dealer fee as a "down payment" -- and explained to him most people would not think that this "down payment" should be added to the listed price of the car to determine the actual price -- I proceeded to give him an analogy of buying a house for $200k and putting down a down payment of 20k -- the down payment is just the portion of the 200k you're willing to put down. He then responded by saying "well if you're buying a house, you might get into a bidding war" -- xxx -- idiocy! I responded by saying "that's irrelevant" to which he responded "well you brought it up" -- no words for that level of stupidity so I just walked out. To add on -- he was just plain rude the entire time he was talking -- constantly interrupting. On a positive note my sales consultant (Jean Lucas?) was extremely pleasant and I would have loved to give him a sale but sadly he works at the DEALERSHIP FROM xxxx More

Great experience Friendly staff, great experience! Andrew Perry was professional, knowledgeable, and organized. Made for an easy transition into a new car. Would highl Friendly staff, great experience! Andrew Perry was professional, knowledgeable, and organized. Made for an easy transition into a new car. Would highly recommend North Shore Honda to anyone .. More

Wonderful Experience!!! I went in to get my oil changed/battery replaced and ended up walking out with a new car! My lease was ending in the next two months and I just walked I went in to get my oil changed/battery replaced and ended up walking out with a new car! My lease was ending in the next two months and I just walked in to speak with the sales department about my options and was honestly considering extending my lease. The sales department employees were not pushy at all but got me a great deal on a 2015 lease, I would have been crazy to turn it down! My last two lease payments were paid by Honda and I drove off two day's later with a brand new car, an insignificant increase in my monthly payment and no money down. The whole process was easy and stress/pressure free. The selection of cars was amazing and I could have had a car the same day but I lease the Civic SI, which is often difficult to find, and I am very picky about my color. They had the car in alternative colors but I chose to wait the two days to get what I wanted. The best part was there was no pressure at all from the sales department to buy the colors they had. It was a refreshing car buying experience. I left the dealer the first day and called a family member, who needed a new car, and he ended up buying a car the next day! I highly recommend this dealership! More

great experience I had a great experience at northshore honda friendly professional and easy. John schroeder and phill harvey were a pleasure to deal with. Will retur I had a great experience at northshore honda friendly professional and easy. John schroeder and phill harvey were a pleasure to deal with. Will return for future purchases More

Can not believe the answer i just got! I called the parts department to ask the size of the windshield wipers for my 2012 Honda Civic 4 door sedan which I lease through North Shore Honda. I called the parts department to ask the size of the windshield wipers for my 2012 Honda Civic 4 door sedan which I lease through North Shore Honda. I live 20+ miles from this dealership but I have been leasing through them because I have always found the salesmen to be professional and NOT PUSHY! I usually deal with Jack Walsh, just in case you want a good salesman! Over the past 6 years or so my family has leased 5 Honda cars from this dealership. Three are current and coming up for renewal. HOWEVER, when I called the parts department he wanted to know why I wanted to know the size and why I was measuring them. All I had to do was bring my car in and they would sell me the correct size. He stated that he does not know the size, only the part number! Are you kidding me? I should drive 20 miles each way to get windshield wipers??? I found his tone of voice to be crude and annoyed that I should be bothering him. I will seriously think about whether I want to renew my leases with this dealership, two are coming due within the next four months, the third in 11 months. I have always found Jack Walsh to be professional, but service is ok, parts help is non existent! More

Always a pleasure I've never had a bad experience there with my current car or my previous car. Sales and service are great. I'm always in and out. When I leased my Civ I've never had a bad experience there with my current car or my previous car. Sales and service are great. I'm always in and out. When I leased my Civic in June of 2013 the test drive to the signature was really easy and stress free. I always tell my friends and family to go to N.S. Honda for sales service or even parts. More

Honda Accord, salesperson, Jay Jay was one of the nicest car salesperson I ever bought a car from. Very helpful, knowledgeable and personable. I would recommend North Shore Honda an Jay was one of the nicest car salesperson I ever bought a car from. Very helpful, knowledgeable and personable. I would recommend North Shore Honda and Jay to a friend. More