North Shore Honda

Bait and Switch Negotiated with them over the internet. Received a specific 'out the door' price. It was clear that everything was to be included but DMV fees and s Negotiated with them over the internet. Received a specific 'out the door' price. It was clear that everything was to be included but DMV fees and sales tax. When I got there the salesman I was corresponding with was not there despite the fact that he specifically wrote me that he would be there and the guy I was assigned to tacked on over $800 'destination fee' and claimed he "was only the messenger'. I walked out and bought the same car at a different dealership for a lower price. More

Friendly & Professional I visited North Shore Honda to find a good lease on a Civic sedan. Peter, my sales person guided me through the features of the different models and I I visited North Shore Honda to find a good lease on a Civic sedan. Peter, my sales person guided me through the features of the different models and I choose the SE model. Eddie, the finance manager reviewed the different lease options and worked out a payment schedule that fit my budget. Both Peter and Eddie were very friendly and professional and made leasing my first car a pleasant experience. I would recommend visiting North Shore Honda and ask for Peter. More

The advertised "internet net price' was not the reality I drove 350 miles round trip for a car that was being sold for substantially more (thousands!) than the advertised price. The dealer added an 'acquis I drove 350 miles round trip for a car that was being sold for substantially more (thousands!) than the advertised price. The dealer added an 'acquisition fee', expensive financing (4.99% versus prevailing 1.35% rates) and almost $1000 for 'paperwork'. These additional charges amounted to over $3000 above this advertised price. AND - this was presented to me after I had asked repeatedly before making the trip - what the additional charges and paperwork would be. My bad on having trusted them. More

Fantastic Experience Fantastic experience this is my third car purchased from them. I would and do recommend North Shore Honda.People are great and helpful and not to forg Fantastic experience this is my third car purchased from them. I would and do recommend North Shore Honda.People are great and helpful and not to forget nice which i have not seen in other dealerships.Service department is the best around as well.My thanks to Phil,Peter,Eddie and David for another great car buying venture. Also looking forward to dealing with Mike in service as well :) More

Quck process Peter was very helpful in helping me return my leased CRV and pick out a new Civic. Process done within 2.5 hours and I was off with the new car. Peter was very helpful in helping me return my leased CRV and pick out a new Civic. Process done within 2.5 hours and I was off with the new car. More

First Honda Lease Peter found the perfect car for us while being courteous. My son already owns a Honda and did all the research regarding pricing. We were given a fair Peter found the perfect car for us while being courteous. My son already owns a Honda and did all the research regarding pricing. We were given a fair price right from the start and closed our deal in 15 minutes. Thanks Peter, we love our new Honda. More

CRazy Jacking up of the price The car was advertised at under 16 thousand dollars. Came out of there with a final bill over 23 thousand. If we weren't under a very tight gun of d The car was advertised at under 16 thousand dollars. Came out of there with a final bill over 23 thousand. If we weren't under a very tight gun of deadline we would have walked out of there--and we probably still should have. Guys are a bunch of liars More

Needed license plate mounts Transferred my car to New York from PA and randomly went into North Shore Honda at 6pm on a Thursday night looking for license plate mount for front p Transferred my car to New York from PA and randomly went into North Shore Honda at 6pm on a Thursday night looking for license plate mount for front plate. Coming from PA, I've never had a front plate on my car and had no clue what I needed to do. Jad Hawat Jr. greeted me immediately, listened to what I needed and offered his assistance. One of their employees listening, Tom, had an extra mount in his car and offered it to me for free and Jad offered to install it for free! Both of these gentlemen were SO polite and helpful in mounting both plates. I NEVER expected to be treated so kind and quick for that matter. Excellent customer service & great personalities!! (not just because it was free either, they were just very pleasant from the moment I walked in the door.) Jad let me know the great enhancements of the 2016 Civic (I still drive a 2008) and I am excited for it to come out and go back to purchase my new car through North Shore Honda with Jad Hawat Jr! More

You'll get INSULTED as a Customer here I went to this dealership as I saw a honda car at autotrader.com listed by them. They insisted that I come in, if I wanted to negotiate or discuss th I went to this dealership as I saw a honda car at autotrader.com listed by them. They insisted that I come in, if I wanted to negotiate or discuss the car. I went there with my family and kids as I was ready to buy the car, as price seemed reasonable. First the sales person told me that car was not available as he had sent the car for cleaning. Secondly when I sat down with him to discuss the car, he tried to add multiple fees to jack up the price by $3700 upwards of what the car was listed at on autotrader. He told me autotrader is worthless and that I was naïve to trust those numbers and come in. Then he brought in another person called Danny (Senior Manager) who argued that he buys cars directly from auctions and his purchase price on this car was high as he had to fix the car. He kept pressuring me to with his high quote. I was about to walk out when they offered me the car for price listed on autotrader. As soon as I sat down again he told me I had to buy the car with an expensive installment plan from them. He knew that I was ready to pay cash for the car and did not need installment plans. He insisted I get his financing plan with several fees. When I said no, they started insulting my family and me. I walked out and vowed never to return to this dealership when they do not have basic dignity for customer. They think their hard sales tactics can pressure customers into buying vehicles with high unnecessary fees. They would not mind insulting you (even in front of kids) as a pressure tactic to sell you the car. More

STAY AWAY. WORST CAR BUYING EXPERIENCE EVER! CHECK THEIR YELP RATING & REVIEWS! ITS 1 STAR! IN A FEW WORDS. THEY ARE SCAMS, PRICES ARE NOT WHAT IS ADVERTISED AND WILL SELL YOU A CAR WITH PROBLEM CHECK THEIR YELP RATING & REVIEWS! ITS 1 STAR! IN A FEW WORDS. THEY ARE SCAMS, PRICES ARE NOT WHAT IS ADVERTISED AND WILL SELL YOU A CAR WITH PROBLEMS AND WONT TAKE RESPONSIBILITY TO PAY FOR COSTS TO REPAIR. FURTHERMORE THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH AT A CAR DEALERSHIP! So I came here to buy a certified pre-owned 2013 Honda Pilot LX. Was a good price but that's how they get you to come in and rob you in the end. Car was listed for $21,000 and some change. But you only get that price if you finance with them at a ridiculous interest rate. Not only that they are the only dealership I know that charges for gas, delivery fee for a used car (although it was a lease buyout), admin fee and a bunch of other fees. Basically the price advertised is not the price you will end up paying. To get the internet price you have to finance at robbery rate of interest and/or you purchase a warranty from them. So I still end up buying the car because the manager Daniel Haber worked to make us happy by offering us a some what decent interest rate but it was still higher then what an outside institution would have charged me. Further more I had to buy a warranty from them or they were going to charge me $1000 more for my car. To add injury to insult after about 1 month of buying my car engine oil started leaking out of my car. I called my salesperson Jay Godsmark but he never answered nor returned my calls (Goes to show what kind of person he is). So then I was transferred to Daniel Haber the used car manager soon as I explained the situation to him he went "arghhh" like he was annoyed. He then told me to drive my car 20 miles to their dealership so they can take care of it. Stupid xxx why would I put my car and life at jeopardy and drive my car while engine oil is dripping out. Long story short I had my car towed to the local dealership by Honda roadside and I was a charged $120 diagnostic fee only to find out that the reason for the leak was the bolt for the engine oil was not tightened after an oil change. Called and spoke to Daniel Haber and he said "Why did int you bring it here, Im not paying for that". Again why would I risk my life and drive a car with oil leaking out or why would I pay $200+ to have it towed to you while Honda roadside can tow it to the dealership for free. In conclusion. I have purchased 4 other Honda's from Hillside Honda and Millennium Honda, 2 after purchasing from North Shore Honda and a BMW from Wide World BMW and by far this is the worst car buying experience I ever had. Stay away and if you don't believe me check their YELP rating and reviews. More