North Shore Honda

HORRIBLE SEVICE, UNPROFESSIONAL STAG If I could give this place 0/5 stars I would. I have never written a review on any business, but the amount of disrespect that I have gotten from Nort If I could give this place 0/5 stars I would. I have never written a review on any business, but the amount of disrespect that I have gotten from North Shore Honda Service Department is absurd. For the past 3 months I have been trying to replace a part of my car and get my engine checked. The first time I called up, the woman on the phone said she didn’t have time for over a month to have my engine checked (since I could realistically only come on Saturday’s) - which is fine. I finally got an appointment for today - after waiting for over a month - at 8:30 AM because the woman on the phone said that the car can be completed in a day since they will have all the necessary staff working. The manager of the service department called me yesterday morning (around 10am), the day before my appointment that I was waiting over a month for, explaining that there was no way that they could attend to all my needs (which was just replacing a side view mirror, doing diagnostic testing on my engine and running updates). He explained to me that he could give me a loaner car for the inconvenience - fine. After talking, I explained to him that I was traveling for business so the earliest I could bring the car back was on Saturday. He said that I needed to bring the car back earlier, but after talking, he agreed to let me have the loaner car until next Saturday. Fast forward to this morning... I bring my car and a man (whose name shall remain unwritten) knew exactly who I was as I entered the doors. I update him on the car and what I want EXACTLY done, since I know from prior experience, their service team is incompetent. He explains that since the manager did not write that he would give me a loaner car for a week, he refused to give me keys to a loaner car. Since I waited over a month for this appointment, I said I can come back anytime this week, canceling my business trip. He explained to me that the manager was conveniently not coming in today, nor was he able to speak on the phone. On top of that, North Shore Honda did not even have the staff capable of fixing my car THAT DAY!!! The appointment that I had for a month did not even have the service professionals to perform software recalls on my car, replace the side view mirror and do diagnostic testing on the engine. So after waiting for over 1 month of getting an appointment, I left North Shore Honda in my car, without service. All-in-all, the amount of disrespect and unprofessionalism at North Shore Honda is cringeworthy. I had a great experience purchasing my car, but everything after that has been a nightmare. This is the first and last Honda that I will ever purchase. Steer clear from this business and you’re life will be that much more stress-free. More

Great experience again This was my second time leasing with honda and they were excellent. Very friendly answered all questions and concerns. Made me feel very comfortable d This was my second time leasing with honda and they were excellent. Very friendly answered all questions and concerns. Made me feel very comfortable didnt feel like they were just there to "make a sale". They took the time to listen to what I wanted. More

Repeat customer! This most recent purchase makes Honda #4 with Henry Neil for our fmy, #5 with Phill Harvey. Considering we travel from W. Babylon, there must be a goo This most recent purchase makes Honda #4 with Henry Neil for our fmy, #5 with Phill Harvey. Considering we travel from W. Babylon, there must be a good reason to go the distance. Superb experience...enough said. More

Amazing experience From start to finish they were the best! Henry and Eddie were top notch! I would recommend going here to everyone! They were professional and frien From start to finish they were the best! Henry and Eddie were top notch! I would recommend going here to everyone! They were professional and friendly. Very accommodating! More

North Shore Honda - Andrew Perry North Shore Honda and dealer Andrew Perry were great. They gave us a good price and got us in and out quickly. I would recommend Andrew in particul North Shore Honda and dealer Andrew Perry were great. They gave us a good price and got us in and out quickly. I would recommend Andrew in particular. More

Helpful and friendly service Great friendly service from Jose Diaz, he was kind, respectful, and made buying my car easy. He was knowledgeable and answered all my questions with e Great friendly service from Jose Diaz, he was kind, respectful, and made buying my car easy. He was knowledgeable and answered all my questions with ease. More

Professional, responsible, and reliable Andrew is a very professional and responsible dealer. From the very beginning, he was clear about price with me. I really appreciated it. I definitely Andrew is a very professional and responsible dealer. From the very beginning, he was clear about price with me. I really appreciated it. I definitely recommend him to my friends and family who are interested in buying a car. More

My 4th Honda from North Shore Honda!!! This is THE place to come get your new Honda. It's truly a great experience every time here be it for service or getting a new Honda. Phill, Henry, This is THE place to come get your new Honda. It's truly a great experience every time here be it for service or getting a new Honda. Phill, Henry, Andrew, Eddie and Bill are all great and make you feel like you are always part of the family. Love my new Accord! More

Why I bought at North Shore Honda After a terrible experience at Advantage Honda in Manhasset, where they actually lied to me about accepting an offer I made. I called North Shore Hon After a terrible experience at Advantage Honda in Manhasset, where they actually lied to me about accepting an offer I made. I called North Shore Honda just a few miles away. After just 5 minutes on the phone with Jay (the used car sales manager) I made a deal. They were very willing to negotiate a deal that worked for both of us. I immediately went to the dealership to start paperwork. Picked up my car one and a half days later. The staff at North Shore (including Cindy the salesperson and Rich the finance guy) went out of their way to make my purchase easy and pain free. If you live on Long Island, this is the Honda dealer to go to. More

Best dealership around. Jose Diaz Helped me to buy a car. He is knowledgeable polite and good mannered salesman. He knows his product and it’s specifications like the bac Jose Diaz Helped me to buy a car. He is knowledgeable polite and good mannered salesman. He knows his product and it’s specifications like the back of his hand. He offers full explanation and advises on everything you ask him with out any hesitation. I really enjoyed his support throughout the purchasing experience of my new Honda CR-V Thank you Jose - you are the best. Mike Eydelman More