North Shore Honda

Snake like tactics take place with financing here. Agreed upon price during sale was not what the paperwork showed, they basically tried to add expenses to the bill of sale while reducing the down payment in upon price during sale was not what the paperwork showed, they basically tried to add expenses to the bill of sale while reducing the down payment in order to make the financing price higher. They also would not allow me to put down 50% of the purchase price. I had to return at a later date and fight for what I was overcharged for, about $550. They also require that you purchase GAP insurance which is bs. I was told that once the loan is paid off, the amount of GAP insurance that you did not use will be refunded to you (it is prorated over the course of the loan, by month). I refinanced my vehicle 2 months after purchase due to the horrible interest rate I was given at North Shore Honda as they require you to finance with them. I have since tried to contact my sales person, Rich the finance manager and the sales manager Jason Godsmark with 0 response. They have completely ignored my request for refund based on what was agreed upon during the sale. I purchased a used vehicle and less than 3 months after purchase I had to have two large repairs, one of which was covered by the warranty but another which was not, resulting in a $1000 bill. Do you research before purchasing a vehicle here and make sure you look over every amount and item in the bill of sale as you will have very little luck reaching anyone after the sale. More

The Finance Manager (Richard Dylan Bolanos) failed to disclose to us at the time we signed the lease that the $36,738.35 capitalized cost included the $2850.00 refund from North Shore Honda for early lea disclose to us at the time we signed the lease that the $36,738.35 capitalized cost included the $2850.00 refund from North Shore Honda for early lease termination (which included prior lease payments, car repairs, and fees) as promised by Harold Wagner. Had the Finance Manager done so, we would have immediately gone back to Harold Wagner and objected because Harold Wagner never said that we would have to pay for the refund in our lease payments. I am extremely disappointed at the treatment we are receiving on our third lease from Harold Wagner and North Shore Honda. Trust is everything in a relationship. We asked for and have not received a complete breakdown of what is included in the capitalized cost and the interest rate that justifies the $505.57 monthly lease payment from Finance Manager, Dylan Bolanos. Furthermore, when we met with the Finance Manage,r Dylan Bolanos, he suggested that we include the sales tax in the monthly payments, but the Sales Tax was also paid at lease signing. It appears that we are paying twice. We asked for an answer in writing if this was the case but have not received it. So we are asking again for a reply in writing which includes a detailed breakdown of the basis for the monthly payments of $505.57, including all fees and charges, depreciation, and amortization, rent charge, taxes, interest rate, total loan amount, and the selling price. Finally, we want our monthly lease payment to be reduced by the $2850 refund Harold Wagner promised us or to receive a check for the equivalent. Honda should live up to its word. . We are planning to file a complaint with the Better Business Bureau, the NYS Department of Consumer Affairs, The Honda Complaint Department and plan to give North Shore Honda the worst possible review we can when we complete the Honda Sales Satisfaction Form next week. More

I was send a written quote for a Honda Pilot, twice. Made an appointment to meet at the dealership after emailing throughout the week regarding the car. On my way, five minutes until my appointment, Made an appointment to meet at the dealership after emailing throughout the week regarding the car. On my way, five minutes until my appointment, I received a phone call from the sales manager that the price was too low and they would not honor it. Not a verbal quote mind you...written and confirmed twice. Basically he wanted to save me a trip from even bothering to come in. Since then, no one has taken accountability for this. I had expressed my reservations about doing business at this location initially, and was assured of a positive experience based on the fair price I was quoted. Please look at other dealerships before trying this one. More

I usually hate going to a dealership to buy a car, but I must say, I had the best experience at North Shore Honda. Andrew Perry was professional and made the experience enjoyable. He took the time to explai must say, I had the best experience at North Shore Honda. Andrew Perry was professional and made the experience enjoyable. He took the time to explain things and answered all my questions. I'll definitely be coming back the next time I'm buying a car. More

Andrew Perry made getting my 4th lease from NS Honda easy and smooth. Kind, friendly, and great customer service! As Andrew always says with a smile, "Make it a great day"! and smooth. Kind, friendly, and great customer service! As Andrew always says with a smile, "Make it a great day"! More

Bought used car in August of ‘20. Got the warranty because Rich Cirami said we wouldn’t have to pay for anything for 5 years which includes oil changes. Go to make appointment for oil change and find because Rich Cirami said we wouldn’t have to pay for anything for 5 years which includes oil changes. Go to make appointment for oil change and find out there are no notes in system about the warranty. Call warranty customer care and they say you get two free oil changes up to 36,000 miles on car. What a waste. Tried calling Rich Cirami and left message. Still never called back. More