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North Point Volvo Cars - Service Center
Alpharetta, GA
23 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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23 Reviews of North Point Volvo Cars - Service Center
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January 31, 2025
I loved the clean, spacious, kid friendly customer attentive dealership. There was a section with crayons and coloring books which every parent will appreciate, there was a television with sports on i attentive dealership. There was a section with crayons and coloring books which every parent will appreciate, there was a television with sports on in its own private section. There was an entire Starbucks shop, and a quiet workspace section, tops! More
by Ella
Employees Worked With
Joseph
January 13, 2025
My service advisor matthew price is always great. Any problems I have or issues & he is always ready to find a solution. One of the fastest working advisors in my opinion with the best turn around ti Any problems I have or issues & he is always ready to find a solution. One of the fastest working advisors in my opinion with the best turn around time. More
by andrewjobrien18
Employees Worked With
Matthew Price
January 03, 2025
The Service Dept. Is wonderful! The best Svc Mgr there is Malcom! I always get a clean loaner and clean vehicle upon return! I bought during Covid so I don’t have an Is wonderful! The best Svc Mgr there is Malcom! I always get a clean loaner and clean vehicle upon return! I bought during Covid so I don’t have any Sales comments. Volvo is the safest Car. This is my first Volvo/purchased after a bad car accident Very pleased with Dealership! More
by Terrie E,
Employees Worked With
Malcom
April 22, 2024
This dealership has always exceeded my expectations. Their quality work and the courtesy of their representative goes consistently above and beyond. I have used other dealership in Georgia and in other Their quality work and the courtesy of their representative goes consistently above and beyond. I have used other dealership in Georgia and in other states and they are the best. Marcus, one of the service representative is so professional, knowledgeable and pleasant that I want to return to this dealership, just to be able to work with him. Wonderful service and quality! Well done again and again! Thank you! More
by Norma
Employees Worked With
Marcus Wise
March 03, 2020
Years of excellent service! My family has 3 Volvo's and we would never take them anywhere but North Point Volvo! Their service department is second to none and I have never seen My family has 3 Volvo's and we would never take them anywhere but North Point Volvo! Their service department is second to none and I have never seen a more honest, fairly priced, and enjoyable group of people in all my years of driving! Once you go there you will never go back to another Volvo dealer! More
by April43
Employees Worked With
Zac, Matt, and Garrett
March 02, 2020
WORST CUSTOMER SERVICE! I have owned Vovlos many years ago and was a big fan of this brand. I bought an XC90 from Northpoint a year ago and quickly learned that today's produ I have owned Vovlos many years ago and was a big fan of this brand. I bought an XC90 from Northpoint a year ago and quickly learned that today's product does not remote resemble the old Volvos in terms of workmanship, quality, and performance. After my first experience with Northpoint's service department, I was so disappointed in them that I immediately went straight to Nalley Lexus and traded my Volvo for a new Lexus. Obviously, this was not an ideal time to trade but I truly feel that I avoided several years of pain in heartache in dealing with a company that definitely does not care about their customers after the sale has been completed. More
by Keith Grogan
Employees Worked With
SERVICE DEPARTMENT
December 20, 2019
Beware You decide. I won’t go back. Took car in for 30k service and couple of issues. Waited in town 7 hours for call that car was ready. Finally called them You decide. I won’t go back. Took car in for 30k service and couple of issues. Waited in town 7 hours for call that car was ready. Finally called them. They had done NOTHING. They were waiting for a call from Volvo regarding one issue, and simply didn’t go ahead and do anything else. They had no intention of doing anything, and left me waiting around assuming they were actually getting at least the oil change done. This apparently is their normal approach. Totally ridiculous and disrespectful. So beware when you take your car in. They may not actually get anything done, even something as basic as an oil change. More
by st
Employees Worked With
Dustin
October 25, 2018
Hunky-dory Worked out a satisfactory agreement after speaking at length with service manager; owner is satisfied with outcome reached. Quality communication goes Worked out a satisfactory agreement after speaking at length with service manager; owner is satisfied with outcome reached. Quality communication goes a long way toward reaching equitability. More
by S402010
Employees Worked With
Dealership manager, Service department, Service Manager
