North Point Chrysler Jeep Dodge Ram FIAT

Gwathney leak is by far the best salesman and will go above and beyond to meet the customers needs. We’ve bought 2 Jeep’s from him and he always takes care of us and do anything and everything he can to above and beyond to meet the customers needs. We’ve bought 2 Jeep’s from him and he always takes care of us and do anything and everything he can to make sure we are satisfied. More

Nick is service is by far the rudest service writer I’ve met. Looked like he just woke up and came to work. Hair was all messed up and very disrespectful. Definitely will not be doing any business if I have met. Looked like he just woke up and came to work. Hair was all messed up and very disrespectful. Definitely will not be doing any business if I have to deal with him again. Very unprofessional More

Hard top replaced for factory paint defect. New top has easily spotted shipping damage. Now it's a back and forth struggle with no resolution. easily spotted shipping damage. Now it's a back and forth struggle with no resolution. More

These are exactly the kind of people that perpetuate the distrust of car dealerships. Dishonest and unprofessional service department. Reginald Perry lied about the work being done to my vehicle and when it distrust of car dealerships. Dishonest and unprofessional service department. Reginald Perry lied about the work being done to my vehicle and when it would be ready. John Blackburn refused to give refund for replacing parts that were not broken, and work performed that actually gave my vehicle a new check engine light code... The engine light came back on TWICE before I even left the parking lot. When explaining situation to his supervisor DEWEY MAYNARD, I was told that the mechanics are not responsible for new vehicle problems that occurred as a result from their original repair. Do yourself a favor and stay away from this location. More

Jeff, It was a pleasure meeting you the other day Jeff, It was a pleasure meeting you the other day at your dealership. As a thirty-year veteran, with the Wake County Sheriff's Office, I le Jeff, It was a pleasure meeting you the other day at your dealership. As a thirty-year veteran, with the Wake County Sheriff's Office, I learned the importance of teamwork. I was very impressed with your staff and the North Point CJD dealership. You have a top-notch team, everyone was friendly and professional. After purchasing more than forty vehicles, I have worked with many brands and dealerships over the years. I was very impressed with your operation. My first contact with the dealership was through the internet. I was contacted immediately by Kendra Brown. She made contact with me several times regarding your inventory of 2020 Scat Packs in stock. I then made contact with Eddie Daye with the dealership. He is an excellent employee, he made me comfortable and worked hard to find the specific equipment and color Scat Pack I was looking for. He represents your dealership and you well. Your staff, even with the "Corona Virus" scare made handling the paperwork very comfortable and safe. I have filled out two surveys about your dealership. I have rated your staff and the dealership ( 10 ) and excellent on every category of the survey. Great Job......... More

Great Experience I bought a newer Ram 2500 and i had the best of the best salesman Eddie Daye,He was super great and got the the best deal and is super friendly and ve I bought a newer Ram 2500 and i had the best of the best salesman Eddie Daye,He was super great and got the the best deal and is super friendly and very easy too work with plus i had a issue with my foglights and he had it took care of super fast and with no charge,You cant go wrong with Eddie look him up he is a great guy!!! More

ALL SALES NO SERVICE AFTER SALE! Slow contact after sales, no call back as promised. Salesman did a horrible job explaining details and equipment on vehicles! Took less than a minute. Slow contact after sales, no call back as promised. Salesman did a horrible job explaining details and equipment on vehicles! Took less than a minute. Was my best buddy until paperwork started then silence! More

Absolutley the Worst Service Department Almost impossible to get to answer a phone call. Fail to return phone calls. Fail to follow up on issues when you actually do speak to some one. Can n Almost impossible to get to answer a phone call. Fail to return phone calls. Fail to follow up on issues when you actually do speak to some one. Can never see your vehicle in a timely manner even if it has completely stopped running due to defective parts. All this while under warranty. As one of the only Ram dealers in the Winston Salem area you are forced to deal with them for warranty issues. Completely incompetent with horrible customer service and not at all concerned about it. More

Everything wasn’t done I had my car towed to the dealership to get 3 recalls done, new tires put on and to find out why my car would crank up but not stay running. They call I had my car towed to the dealership to get 3 recalls done, new tires put on and to find out why my car would crank up but not stay running. They called and told me my car was ready, so I had to call and find out how much money to bring (I don’t use credit cards), just to find out they couldn’t do the ignition recall. So I bought a battery and took it with me and had them to put it on and told them to keep my car because it still would crank but not stay running. Then they call me and tell me I need 2 gaskets, one for the intake manifold and one for the egr valve and I told them to look on my passenger seat and there should be 2 boxes, one with gaskets and the other is a new egr valve. So they called me Monday and let me know that my car was ready, but do to my work schedule I wasn’t able to get it until today (Wednesday). After calling to find out how much it is going to cost me ($539), I go to pick it up, and to my surprise, the same parts are still sitting in the passenger seat!! Needless to say, the customer service was good, but the communication sucked and I will never take my car back to them again!! If you don’t give them anything stating what you want/need done, then this could happen to you!! More