North Plainfield Nissan

Well in the end this dealership turned out to be a disappointment. If you read my review below from November you would see that they threw in a couple of surprises to the final total (i.e. etching $1 disappointment. If you read my review below from November you would see that they threw in a couple of surprises to the final total (i.e. etching $198.98, and doc fees of $ 349.97), after being assured that the bottom line would be: the cost of the car and tax and tags. No mention was made of any other costs whatsoever. I can understand doc fees especially if you're financing, but to throw in an etching fee of $198.98 without giving the customer a choice...well that's sneaky. At the time of the purchase i was willing to let it slide since you do get a small break on the insurance premium. But as i mentioned in my previous review the work was never done. Now the car is in florida so you would think that they would apologize and refund the money and keep a customer. Not this dealership. Today after trying to resolve the situation, Mike the General Manager flat out lied and said that he had previously told me to go to a NY dealer to get it done. Total B.S. as today was the first time i spoke to him. Then he said that when the car is back up North to get it done then. The car may never see NY again. So what we have so far is a charge for a service that was never performed. Goes without saying that i will take all steps available to me to see that this situation is resolved, including filing complaints with NJ regulatory agencies, calling the credit card company and disputing the above charge, calling Nissan USA, and finally taking them to court. I will also explore the possibility of investigative news and see if there is an interest in car dealership add on fees. As a side note do not fall for this etching thing. a lot of police precincts will do this for no charge. I cannot recommend this dealer. Not only have they lost a customer but i was waiting for this to get resolved to buy a nissan for my daughter and now they have lost that too. Not to mention future referrals of family and friends. All over a petty charge. Unbelievable. More

The finance dept basically told me they got a good deal and good interest rate but the bad news is there was a $900 bank fee which they managed to get reduced by a second bank to $500. I asked why is there and good interest rate but the bad news is there was a $900 bank fee which they managed to get reduced by a second bank to $500. I asked why is there a bank fee at all and they just said that is the way it is. I went in the day before to close and sat for two hours and was told by the sales mgr the financing was not settled could I come in the next day. When I called the next day I was told by the salesman there was a $900 bank fee I asked if I could get the fee removed if I brought in a deposit and he spoke with the finance dept called back and said no problem. Then they spring the lesser fee on me. No deal. Salesman said it was still a good deal and there was someone that day who would have paid more then I did since the asking price on the lot was $1000 more than the internet price. I found a better deal elsewhere and am glad I didn't go for it with these shady deals. More

I have a very bad experience with these guys. They told me that wheels are OEM and later found that they are not and TPMS is also not there which was a standard accessory with cars now. Finance guy sucks a me that wheels are OEM and later found that they are not and TPMS is also not there which was a standard accessory with cars now. Finance guy sucks as they added $1500 extra in the car price. And he mentioned $695 for recertification fee and $750 for GAP. I told him that i dont need GAP and why should a consumer pay recertification fee. And later when i told him to cancel the deal he removed those charges and added $150 for bank document fee which he was not charging before. Sales guy was not aware of these things and didnt tell anything on this. Even while giving warranty he charged me $2500 + tax which i was able to find online in cheaper and including tax in $2294. My overall experience was pretty bad with this dealership. People are so unfriendly and rude. They mentioned that we give demo cars if service takes more time, while my car service when i asked to give me a demo car and they said we dont have it. Their service waiting area also sucks, over phone it mentions its completely remodelled and i think remodelling doesnt mean you should just have coffee machine and no coffes at all :). BEWARE from this dealer. More

I brought my car in for diagnosis and repair, they told me they fixed it and charged $107. The car had the same problems immediately so they told me it must be the ecu. Their ConsultII diagnostics should h me they fixed it and charged $107. The car had the same problems immediately so they told me it must be the ecu. Their ConsultII diagnostics should have pinpointed the problem. I asked them if I could supply my own ecu and when they took the car back to reprogram the new ecu they told me it was showing a code it never had before. They told me it needed $1000.00 worth of parts and refused to guarantee this would solve the problem. I went in to pay and they laughed in my face and said "Take his money." I took the car back and they had put their own licence plate frame on my car without my permission. They had very bad, almost hostile attitudes and obviously had no interest in customer relations or any desire whatsoever to fix my car. I had to sell the car unrepaired. These people have been dehumanized. I will never own a Nissan again. Very bad experience. More

I test drove 2 cars and decided on a 2006 Murano. Everything was fine until we began negotiating for the price of the car. The salesman, Shawn Daiany, asks me at one point to give him my debit card, Everything was fine until we began negotiating for the price of the car. The salesman, Shawn Daiany, asks me at one point to give him my debit card, so when he presents my final offer, his sales manager will know I'm serious. I refused, and he presents the offer and tells me the sales manager approved the deal. When he comes back with the contract, it contains several outrageous fees: $695.00 for "dealer prep" he explains that if the car needed work when they took it in trade, this cost gets past on the me. There was also $350.00 in "document prep fees" and $200.00 for "title and Tag registration" finally they charged $195.00 for "vehicle etching". This amounts to $1450.00 in "fees". These "fees" would have more than wiped away any "deal" I had worked out for the price of the car. I refused the deal,and contacted the Consumer Fraud Reporting Agency on Somerset County. I was told that they have received many complaints about this dealership's practices and would in fact be sending them a letter addressing these concerns. I would never do business with them. More

I recently purchased a used car from this dealership, two weeks later it broke down and then discovered it needed $3,000 in repairs. The dealership says this is not their problem and has given no warrenty. W weeks later it broke down and then discovered it needed $3,000 in repairs. The dealership says this is not their problem and has given no warrenty. Whether there is a warranty or not, it seems you should reasonably expect the car to run for more than two weeks. On top of this the tempory registration is going to expire in 3 days and we have yet to see the title, let alone get it registered in time. The dealership never had the title in possesion when they sold us the car and had to contact the previous owners to get a reissued title. Whenever I contact them to find out if they have gotten a title for me yet they are completely apathetic and act as if I am wasting their time. Now I have a car that I have to put way too much money into that will not even be legal to drive in 3 days. More