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North Penn VW - Service Center

Colmar, PA

4.7
1,717 Reviews

1,717 Reviews of North Penn VW - Service Center

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November 30, 2022

I am new to the area and Jesse has been very helpful with the services I needed to my Atlas. The process and service is seamless and I appreciate the ease of bringing my Atlas to NPVW More

by kdeb0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

North Penn VW responded

Thanks for the raving review! We look forward to seeing you again soon.

November 29, 2022

Would never ever go back here, wish I could return my vehicle . Horrible service rude customer service, any chance I get I will tell people not to go here. More

by DVM112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Benton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug
Nov 29, 2022 -

North Penn VW responded

Good Morning, We do not have any employees named Doug that work at either our Volkswagen or Mazda dealerships. I'd appreciate an opportunity to learn more about your experience if it was with our dealership but I'm unable to look up any information without your name. Can you reach out to me via email or phone? Sincerely, Ken Benton Service Manager kenb@northpennvw.com 267-956-1157

November 28, 2022

I called on a Friday morning with a small problem and they were able to repair my car within 2 hours. More

by JUDYCARR511
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2022

I bring both my vehicles to you for any service. The service is done well and I appreciate the video walk through. The technician is alway professional and skilled in whatever the issue may be. More

by adamtolan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Zajatz III
November 26, 2022

The service was excellent. The wait time was more than expected from what was discussed. More

by wsnover
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2022

I have been a customer since 1993. They have always been good to me over the years. More

by VDUB61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Fitchett, Ken Piccari
November 25, 2022

Erin is a great customer service excellent technician s, & was given free rental Ima senior More

by MSELLENSAVVY@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin
November 25, 2022

Service department was very helpful in correcting the issue under the Diesel Gate warranty. We appreciate it More

by tmancini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2022

Everyone was very helpful. They were very quick. Should have a rental service. But I live pretty close so it really doesn’t apply to me. More

by DENISMARQUES010582
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

North Penn VW responded

Good Morning, Thank you for your recent visit to our service department. In addition to our shuttle service that runs within 10 miles of the dealership from 7am-5pm during the week, we do also has a full rental fleet of the latest Volkswagen and Mazda models. The rental vehicles do require a reservation but we'd be happy to assist you with this service at your next visit! Thank you again for choosing North Penn Volkswagen. Sincerely, Ken Benton Service Manager

November 24, 2022

Dealership is great. Very accommodating to our needs and would recommend to anyone!! Word to ya motha! More

by NICKFADULE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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