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1,717 Reviews of North Penn VW - Service Center
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December 17, 2022
It took a lot longer for them to complete my car for just an oil change and inspection it was estimated at 2.5 hours. I brought the car in at 8 am. The car wasn’t read even by 12. I had appointments to get t an oil change and inspection it was estimated at 2.5 hours. I brought the car in at 8 am. The car wasn’t read even by 12. I had appointments to get to so I needed a loaner car. And I had asked them to wash the car and vacuum which wasn’t done. The inside glass was cleaned. The service desk people were very nice though. But it was really inconvenient to have to bring back the car that was loaned by a certain time when I had to care give with an ill patient. So overall was not happy about the time or the car not being cleaned, but again wish it was better in that way More
by TV81
Verified CustomerEmployees Worked With
December 17, 2022
Superb customer service! Gabriella Tano (service advisor) was professional, attentive, efficient, and a true pleasure to work with. A+ Joe DiPhillipo (sales) is personable, Gabriella Tano (service advisor) was professional, attentive, efficient, and a true pleasure to work with. A+ Joe DiPhillipo (sales) is personable, always eager to help. Ken (auto body shop) is an absolute magician! Can’t say enough good things about these three staff. They are the reason I stay with North Penn. Thanks, Bob Alderfer More
by RALDERFE
Employees Worked With
Gabriella Tano is wonderful!, Jason Hartman, Ken Piccari
December 16, 2022
Quick affordable friendly service! Nice video explaining the service process. I was greeted by a friendly service writer. Nice video explaining the service process. I was greeted by a friendly service writer. More
by VWBOYS01
Employees Worked With
December 16, 2022
Things were overlooked and assessed haphazardly. Thus, I needed to return to the dealership and spend even more money because of their carelessness. Thus, I needed to return to the dealership and spend even more money because of their carelessness. More
by EMI.LENGYEL
Employees Worked With
December 14, 2022
North Penn was excellent , car was done right and in time. The car came back clean. Erin our service advisor was very communicative time. The car came back clean. Erin our service advisor was very communicative More
by PETES528
December 14, 2022
Everyone at NP Volkswagen is always super friendly and helpful. When I got in my accident, I called to see what I needed to do and they helped me get in touch with the roadside service team and helped me helpful. When I got in my accident, I called to see what I needed to do and they helped me get in touch with the roadside service team and helped me through the next steps. The night I brought my car in for repair, it was very quick and I love the video that was sent! More
by sbrake2012
Employees Worked With
Other Employees :
Michael Sinclair 10/5 stars! , Derek Fitchett, Jason Hartman
December 12, 2022
Overall good, but I think you guys should call your customers when their parts arrive. customers when their parts arrive. More
by KELLYNGUERRA267
December 12, 2022
The tops! From SC took me asap! Put my mind at ease while in Pa From SC took me asap! Put my mind at ease while in Pa More
by a.giampa1
December 09, 2022
The service team were very professional and knowledgeable. All work done in a timely manner. knowledgeable. All work done in a timely manner. More
by WBICKHART4179
Employees Worked With
December 09, 2022
If there could be a more complete VW service and parts dealer I've yet to see one. NP VW is outstanding! J. Fox dealer I've yet to see one. NP VW is outstanding! J. Fox More
by 🦊
Employees Worked With
Other Employees :
Parts crew 💥💥💥💥💥
