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North Penn VW - Service Center

Colmar, PA

4.7
1,693 Reviews

1,693 Reviews of North Penn VW - Service Center

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November 13, 2023

I needed an emergency tire repair and the staff, specifically Sara Mendoza the Asst Service Mgr, was professional, accommodating and pleasant. The waiting room was comfortable and the free hot choco More

by djsmith9699
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Mendoza
November 13, 2023

Professional and courteous treatment of us, expert advices for our purchase and timely service upon arriving. More

by CSEKEP
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sinclair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2023

The dealership and service are is clean and well staffed. Employees are helpful, respectful and kept me informed of what was going on. More

by Happy Gal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tall lady with dark hair pulled up on top of her head.
November 10, 2023

I had an excellent experience at North Penn VW. The staff were friendly and helpful. I appreciated the video from the technician explaining what needed to be worked on. More

by kjbasara2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2023

Everyone has always been very helpful and professional. They take care of every issue and make sure the customer is happy More

by DONNARAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2023

They scratched my windshield and wound t own responsibility for it and said they can’t do anything to help me with it. Even though I had before pictures. They try and get out of their mistakes More

by Dom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

North Penn VW responded

Mr. Pietrangelo, Thank you for your recent visit to our service department. We met on October 9th to review the suspected damage to your 2006 Passat's windshield after a safety inspection was performed out our location. Prior to your visit I used the sticker scraper tool that the inspection mechanic used one your car and attempted to damage an piece of windshield glass to see if there was a defect with the same blade he used on your windshield. Additionally, during our meeting with your agreement, I scraped the windshield with and without glass lubricant in different areas to see if there was a defect in the windshield which scratch. I was unable to scratch your windshield. I provided you with a service credit to use at your leisure for future visits or to purchase parts at our dealership per our agreement. If you have any further concerns you may contact me at 267-956-1145. Sincerely, Ken Benton Service Manager

November 01, 2023

Friendly. Quick Job is done correctly the first time Easy to make an appointment Clean facility Extremely clean bathroom More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2023

Great service. Kept informed. Prioritized recommended work. Would recommend north Penn to all of my friends. Have been confidentially dealing with this dealershi More

by BOBMCDUGALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Jonez, Ken Piccari, Ken Piccari
October 31, 2023

Knowledgeable and understanding. Easy to work with and not pushy with services or maintenance schedules. More

by surbowicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2023

Always friendly, knowledgeable service with great communications from start to finish. I had an appointment for front brakes. My car was ready in one hour! Can’t get any better than that! More

by LSCOTTG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
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