Back

North Penn VW - Service Center

Colmar, PA

4.7
1,600 Reviews

1,600 Reviews of North Penn VW - Service Center

Sort by
August 30, 2023

The dealership employees were professional, and greeted me when I arrived. They handled my car repair and provided saving on the initial estimate More

by EROBINSON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2023

Friendly and customer service oriented. I enjoy a free washed car after it’s been serviced, which is a plus. More

by LEWISNKIDS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Notarianni best salesman and after sales advice.
August 30, 2023

I would recommend but would tell the person to ensure that they check on what was supposed to be done More

by WARREN615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Notarianni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2023

Receive my car back with more problems after keeping my car for 5 weeks. After paying for breaks I didn’t need because they made a mistake. My clutch on my car went as soon as I left the dealership and whe More

by LESTERCAESAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Benton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

North Penn VW responded

Mr. Caesar, After your Jetta was completed with the collision repair, it was requested to have our service center complete PA safety and emissions testing, open recall campaign, estimate tires and perform an interior detail. Yes, there was a clerical error on my end which resulting in the brakes being installed on your Jetta after you requested to hold off on replacement. After realizing my error I immediately called you and provided two options: I either have the brakes removed and original brakes be reinstalled at no cost, or we keep the brakes on and you only pay for the parts installed, and our shop covers the installation change. You elected to keep the brakes installed since they barely passed safety inspection at 3/32" remaining. Regarding the clutch assembly, every mechanic or admin in our two stores that would've driven your Jetta are well versed in driving a manual transmission. I personally drove your car from the service center to collision with no issues. You contacted us after picking up your Jetta and said there was an issue with several items. We scheduled an appointment for the next week to review your concerns which you did not come in for but elected to drive the car for another 7,000 miles before returning. I'm sorry that you've experienced an issue with your car but this is not as a result of a workmanship or quality issue provided by North Penn VW. Sincerely, Ken Benton Service Manager

August 29, 2023

Was told that the broken emergency brake switch would not be covered under my warranty. Took it to another dealer who repaired it no questions asked and said it is covered under the warranty. Local mechanic More

by jensim07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea who I worked with
Aug 30, 2023 -

North Penn VW responded

Jennifer, I'm glad to hear you were able to get this issue resolved. Unfortunately, we were unable to submit a warranty claim to replace your parking brake switch because it was broken into several pieces and would not pass a warranty inspection at the parts inspection center. It is very infrequent that we reject warranty on any repairs but unfortunately we were unable to find a defect in workmanship or materials that would've caused the switch to break as it did. Sincerely, Ken Benton Service Manager

Aug 30, 2023 -

jensim07 responded

Well apparently another VW dealer DISAGREED with your opinion and fixed it no charge under the warranty. And my local mechanic also disagreed with you. A parking switch should not have broken simply by pulling it up as intended and the fact that you even said that does not happen frequently is an indication that it SHOULD not have happened. As I said, your customer service was poor and clearly you do not stand by your warranty. Buyers should beware when purchasing a car here or having a car serviced here.

August 28, 2023

They were great to deal with. Jessie called and reviewed the video and how much everything would cost. The car seems to be running well. Will come back again More

by BPURVI99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2023

Excellent service from the time I drop til the time I drive away. Jessie and the service team keep me informed about what’s going on, and I love the videos from the service bay. I have also used the shut More

by JDAVISMOYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2023

Excellant service . Kept me informed on progressand explainrd what tobdo in future if problem occurs . Made appt as requested More

by CERNAN2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2023

Every thing was great. Associate was professional. I was helped once I stepped in and no complains . More

by sherryfarag4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2023

Prompt and always easy to get in touch with! The staff is knowledgeable and friendly! More

by MARGOTRN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
33
...