1,600 Reviews of North Penn VW - Service Center
The dealership employees were professional, and greeted me when I arrived. They handled my car repair and provided saving on the initial estimate me when I arrived. They handled my car repair and provided saving on the initial estimate More
Friendly and customer service oriented. I enjoy a free washed car after it’s been serviced, which is a plus. I enjoy a free washed car after it’s been serviced, which is a plus. More
I would recommend but would tell the person to ensure that they check on what was supposed to be done that they check on what was supposed to be done More
Receive my car back with more problems after keeping my car for 5 weeks. After paying for breaks I didn’t need because they made a mistake. My clutch on my car went as soon as I left the dealership and whe car for 5 weeks. After paying for breaks I didn’t need because they made a mistake. My clutch on my car went as soon as I left the dealership and when I brought it back they said it wasn’t them. If you have to go to a VW dealer drive past North Penn VW out your way because you will be better off. More
Was told that the broken emergency brake switch would not be covered under my warranty. Took it to another dealer who repaired it no questions asked and said it is covered under the warranty. Local mechanic be covered under my warranty. Took it to another dealer who repaired it no questions asked and said it is covered under the warranty. Local mechanic also said that should be covered under warranty. Will not ever return to NP VW for service or when I buy a new VW. More
They were great to deal with. Jessie called and reviewed the video and how much everything would cost. The car seems to be running well. Will come back again Jessie called and reviewed the video and how much everything would cost. The car seems to be running well. Will come back again More
Excellent service from the time I drop til the time I drive away. Jessie and the service team keep me informed about what’s going on, and I love the videos from the service bay. I have also used the shut drive away. Jessie and the service team keep me informed about what’s going on, and I love the videos from the service bay. I have also used the shuttle; the drivers arrive promptly and are always polite and courteous. More
Excellant service . Kept me informed on progressand explainrd what tobdo in future if problem occurs . Made appt as requested Kept me informed on progressand explainrd what tobdo in future if problem occurs . Made appt as requested More
Every thing was great. Associate was professional. I was helped once I stepped in and no complains . Associate was professional. I was helped once I stepped in and no complains . More
Prompt and always easy to get in touch with! The staff is knowledgeable and friendly! The staff is knowledgeable and friendly! More