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North Penn VW - Service Center

Colmar, PA

4.7
1,693 Reviews
Call Service Center (215) 822-1361

1,693 Reviews of North Penn VW - Service Center

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February 02, 2024

Jesse is genuinely interested in helping with my car each time we bring it in with a problem. He is thorough and patient. I appreciate this! More

by AOGIONY
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse McDonough
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February 02, 2024

Everything was quick and pleasant. The low oil light came on, I called and was able to get in the next day to have them top it off. Everything was quick and pleasant. More

by Lynn20
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse McDonough
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February 01, 2024

Great communication and appreciate the videos from the tech Good updates on when car was finished More

by Brie.darragh
Recommend Dealer
Yes
Employees Worked With
Erin and Nathan
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February 01, 2024

I've been going to North Penn for nearly 40 yrs. I feel I can trust them for excellent service on all the VWs and Mazdas we've bought there. More

by Beetle04
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse McDonough
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February 01, 2024

Very professional help me a great deal without any problem and I got done as soon as possible More

by Germaineb89
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse McDonough
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February 01, 2024

Quick and friendly The service center is quick and knowledgeable. They are friendly and helpful. We will go again! More

by MMCQ1234
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse McDonough
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January 30, 2024

I feel at peace knowing qualified mechanics would be working on my car especially regarding any impending problems I may need to fix. More

by praiselanddavid
Recommend Dealer
Yes
Employees Worked With
SARA
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January 30, 2024

The brake pedal squeaks upon pressing it while driving. I brought the car over twice to get it fixed. Both the times it was okay for 2 days and then started to squeak again. More

by PULUGUR
Recommend Dealer
No
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Jan 31, 2024 -

North Penn VW responded

Hello Ravi, Thank you for submitting feedback on your recent visit to our service department. At your last appointment we were able to verify the squeak from the brake pedal, lubricated all the pivot points, removed and greased all the moving components and had no further noise at the point. I'm sorry to hear that this noise has returned and we'd like to get this corrected for you. I will have a member of our service team reach out to you today to schedule an appointment at your convenience. Thank you again for letting us know that problem is unresolved and we look forward to working with you again soon. Sincerely, Ken Benton Service Manager

January 30, 2024

Always helpful employees. Bill is explained if I have any questions. Overall great experience! I am happy with the customer service More

by Victoria
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse McDonough
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January 29, 2024

Amazing Amazing service advisors, sales teams, and employees! Best around! North Penn VW is the place to go! More

by Justinfell555
Recommend Dealer
Yes
Employees Worked With
Sara
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