North Penn VW - Service Center

Damage car during service dropped car off for an easy oil change. Get home and realize the whole bumper is cracked. Upon returning to the dealer the owner came out and told me dropped car off for an easy oil change. Get home and realize the whole bumper is cracked. Upon returning to the dealer the owner came out and told me that I must have hit something. When asked them for the security footage it was "temporarily down". No remorse. No sorry. Nothing. Just blame placed on me. Terrible experience. More

Just the best ! Walking into a Volkswagen dealership on a snowy evening is not my idea of the way to spend my free time, but when you walk into North Penn Volkswagen Walking into a Volkswagen dealership on a snowy evening is not my idea of the way to spend my free time, but when you walk into North Penn Volkswagen and you are welcomed by a gentleman such as Tim Notarianni, you cannot help but be pleased to be just where you are! I was dropping off my car for a routine service appointment on such an evening and, as always, I was greeted by the friendly service manager Bill Sampson. He was warm, knowledgeable and pleasent. He was not selling cars, nor were any other of the associates that I encountered that evening. These men were being human, kind, gracious. Tim Notarianni is the leader of these qualities. He was, as usual, filled with more knowledge about my upcoming service and concerned that everything was in good shape with my current 2012 Jetta. .North Penn doesn't need to sell cars because the staff at that dealership just makes you want to buy anything from them. I walked out that night with a brand new Volkswagon . I don't know why I bought a car. I certainly had not planned to do so, but once again, I have another wonderful car with the memories of a wonderful North Penn VW experience. I spoke to one of the employees of the dealership saying, " I don't particularly like a Volkswagens more than any other car in the world, " but I certainly like to work with North Penn and their staff, their financial management representative, Jason Hartman, a true professional and especially their sales representative, Tim. These kinds of people make buying anything, a pleasure. I would recommend them and I trust them. When I'm there, I feel important and I feel that my concerns are theirs . They make me realize that my safety and happiness is their most important job. What more can you ask in this day and age! More

The Best of the Best! From the first moment i walked into the service department the person couldn't have been more obliging he was very courteous, caring individual and we From the first moment i walked into the service department the person couldn't have been more obliging he was very courteous, caring individual and went out of his way to make you feel like you were the most special person around which is very rare in this date and time. I've always thought that VW's had the best of everything and that's the quality that you get with owning and buying a VW which is why I bought the vehicle I did.. My hats are off to all of the people at North Penn VW from the salesmen who sold me my Passat SEL (Joe DePhillipo) to the service department (Bill Sansom) they are the best so they don't have to worry about the rest!!! Thank you so much to you both for making me feel so special! Yvonne Finnegan More

2012 VW GTI: PA inspection and engine light indication of an air intake manifold problem. Vehicle mileage 76,000+. NorthPenn VW continues to prove that they are THE top dealer in the area, if not the countr an air intake manifold problem. Vehicle mileage 76,000+. NorthPenn VW continues to prove that they are THE top dealer in the area, if not the country! Ken Benton and Jorge Campacci are the teams TOP PERFORMERS (and James Wilkie) like the star players on a national football team. They understand my financial limits and work with me to solve my service issues to keep my GTI on the road. They go above and beyond to make sure I know that VW is like no other car manufacturer. I can't express enough how much they treat meet like a valued customer and find ways to help me to keep my costs to a minimum. The knowledge that they and every person I've met at NorthPenn tells me that they not only love their jobs but strive to be among the best. They take great pride in their dealership and their work. Ken Benton always explains what they service on the car and what steps I should take to keep maintenance up and to keep costs down. I was totally stressed out about my up coming PA inspection because of the high mileage I drive a year, Ken took the initiative to make sure everything got done that was needed and kept costs to a bare minimum. I can't express my gratitude and appreciation to Ken Benton, Jorge Campacci and James Wilkie enough! You guys keep my car on the road to help me make a living. I hope that you guys are rewarded by many more loyal customers. If your looking for a top-notch knowledgeable dealership with star players and a great service team, there's only one place I've found and will continue to go....North Penn VW in Colmar PA. Thank you Ken, Jorge and James. You guys prove that there are people who still believe in helping people and providing the best service in the country! More

I took my 2012 VW GTI into service for a loss in acceleration and an engine light illuminated. The best sales professional I have ever met Bill Kurz has always taken time to talk to me and help me a acceleration and an engine light illuminated. The best sales professional I have ever met Bill Kurz has always taken time to talk to me and help me anytime I come into the VW North Penn dealership. It is very rare to come across someone who continues to help you way past the date of sale and for that I appreciate it a lot! He is a reason I will stay at North Penn for a long time to come. Another Star at that dealership is Ken Benton, hopefully this write up expresses how much Ken helped me and how far above and beyond the norm for a service dept. Ken helped me out of my rough situation. After having a very stressful month already I was with little options the day I went to pick up my GTI. I drive a very long commute everyday and my GTI is my life-line, it gets me to my jobs and without it I would lose everything. Ken seeing that I was having financial problems with my bank and that I was becoming emotional made a call to his manager to find out how they could help me. It is VERY rare these days to have anyone step way beyond to help another person and to be treated like a person and not just a source of income. After talking with his manager (I apologize for not remembering his name) Ken called me the next day and after my apologies for being so emotional the day before, explained that not a portion but the WHOLE service charge would be covered under warranty!! I was SHOCKED!! That news gave me a HUGE sigh of relief. I can't stress that enough. Everyone knows how tight money is today and they literally saved me. The help and service that Ken Benton went to above and beyond the norm, really helped me and hopefully gets him rewarded for not only great customer service but for helping and affecting another persons life. I appreciate it tremendously and I look forward to staying at North Penn for a very very longtime. Thank you very very much Ken and Bill and thank you to all the other employees at North Penn who have also helped me throughout my VW experience. Thank you. Keith More

I have been a North Penn VW customer for ten years, ever since my wife and I returned from living seven years in Dresden, Germany. I have purchased two used Passats from NPVW and have had them serviced here since my wife and I returned from living seven years in Dresden, Germany. I have purchased two used Passats from NPVW and have had them serviced here as well. The service has always been all-around outstanding. From the salesman, Tim, who sold us both cars to the service rep, Lee, we have had a great experience. I would enthusiastically recommend North Penn VW to anyone who asks! More

Took my 2006 Passat to North Penn for recall service. Staff indicated that there were many problems with the car including some items I just received service on. Ever since then I have had nothing but p Staff indicated that there were many problems with the car including some items I just received service on. Ever since then I have had nothing but problems with my car - after spending $4k my car still doesn't work. Never seen so much incompetence, and arrogance in one setting. Will push my car past it before going back. More

worst dealer ever. every time i went to service my worst dealer ever. every time i went to service my car, they told me that my car would need to do this or that. the recommended services are typic worst dealer ever. every time i went to service my car, they told me that my car would need to do this or that. the recommended services are typically expensive. When i got a second opinion from some other mechanical shops, everything is fine. i keep going to their place because it is close. i make up my mind now that i won't go back any more. miss my dealership at minnesota. More