North Penn VW - Service Center

Recall work Staff was very friendly. They said it would take 2 hours to complete the work and was done in a little less than 2 hours. Clean and appealing waitin Staff was very friendly. They said it would take 2 hours to complete the work and was done in a little less than 2 hours. Clean and appealing waiting area. Would recommend to anyone. More

Honest Quality I brought my 2012 VW Jetta in for an inspection last week. It was done quickly and best of all, there were "no service recommendations at this time". I brought my 2012 VW Jetta in for an inspection last week. It was done quickly and best of all, there were "no service recommendations at this time". The honesty was refreshing, and it's not like they didn't check the car out. They went over it with a fine tooth comb as indicated by the service report they provided. I will be back. More

Excellent Service, Every Time I've been using NPVW for the past 20+ years. Necessary repairs are always thoroughly explained and their pricing has always been competitive with oth I've been using NPVW for the past 20+ years. Necessary repairs are always thoroughly explained and their pricing has always been competitive with other repair shops. The customer service personnel keep you informed of the progress on large repairs, the waiting area is clean and comfortable, and my automobile has always been ready for pickup when they told me it would be. More

Usual inspection service I like the reminders I get after an appointment has been made. My appointments are always on time. The service I receive during my visit is outstandi I like the reminders I get after an appointment has been made. My appointments are always on time. The service I receive during my visit is outstanding including the video that is sent to my cell phone while the technician is servicing my car. My car will always be serviced by North Penn. More

Service dept awesome Never any issues with getting things done at north penn VW: courteous, comfy waiting area & like getting updates including video updates as they do th Never any issues with getting things done at north penn VW: courteous, comfy waiting area & like getting updates including video updates as they do the work More

Great Sales team and Service team Tim made me feel very comfortable when purchasing my VW and Shannon has been a great help when coming in to service my vehicle. Great dealership all a Tim made me feel very comfortable when purchasing my VW and Shannon has been a great help when coming in to service my vehicle. Great dealership all around! More

Wheels I had an issue with my service on wheels and they could not fix my wheels but still charged for service without showing me the video clips. Complaine I had an issue with my service on wheels and they could not fix my wheels but still charged for service without showing me the video clips. Complained by calling the corporate office and they were not helpful also. More

Fav VW dealer Been a North Penn customer for years. Always feel welcome. Tim in sales is helpful and fun. Service is prompt and detail oriented. Thanks You! Been a North Penn customer for years. Always feel welcome. Tim in sales is helpful and fun. Service is prompt and detail oriented. Thanks You! More

they are HONEST, and want long-term relationships , not just a "short-term" sale / because of their honesty, enough people bring their automotive needs to them, so they do not have to "look for issues , not just a "short-term" sale / because of their honesty, enough people bring their automotive needs to them, so they do not have to "look for issues," as other dealers, to "fix" - they have enough honestly generated business / as well as HONEST - did I mention, "HONEST" - their service team is most competent / having been an automotive enthusiast I have known more than most service writers - NOT the ones at NorthPenn . . . they are great! More

Express oil change. I was a little disappointed in the time it took for my Express oil change, 2+ hours. I was told 1 hour. My car sat outside the window for 20 minutes w I was a little disappointed in the time it took for my Express oil change, 2+ hours. I was told 1 hour. My car sat outside the window for 20 minutes when I finally went to the desk and found my car was ready and the paperwork was sitting there. More