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North Penn VW - Service Center

Colmar, PA

4.7
1,588 Reviews

1,588 Reviews of North Penn VW - Service Center

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February 08, 2024

Timely service with accurate estimates. Very thorough with video analysis prior to service being performed More

by MICHAELMCKENNA
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse McDonough
February 08, 2024

My son's car needed to be inspected and it was days from expiring. We got an appointment right away. My son has a tune on the car and other performance mods; I provided that info and every last bit of it wa More

by brian@wolfingerclan.com
Recommend Dealer
Yes
Employees Worked With
Sara
February 08, 2024

Efficient and trustworthy My experience with the dealership is favorable! They are convenient to home, efficient and trustworthy. More

by VICKISOUDER106
Recommend Dealer
Yes
Employees Worked With
Erin
February 08, 2024

Great service and communication about the car. Very good experience with the service team at north Penn. More

by VICTOR11474
Recommend Dealer
Yes
Employees Worked With
Erin
February 08, 2024

Accommodating in scheduling rental, completing inspection and manufacture defect together to save me from coming back. Employees are always kind and respectful More

by KLOWE514
Recommend Dealer
Yes
February 08, 2024

My issues were handled in a professional, timely fashion. Always a good experience at North Penn ! More

by car
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse McDonough
February 08, 2024

Great I had a great experience. The customer service is fantastic. I would highly recommend. More

by HFRANCHITTI
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Benton
February 08, 2024

Service was promt and I was kept informed throughout the process Thanks for your excellence and professionalism More

by LENTRIKIN7
Recommend Dealer
Yes
February 07, 2024

The sales experience was alright. The service experience was not so good. Service department should have paid more attention to the customer. More

by AUTOTECH12
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse McDonough
February 07, 2024

Experience was great except DIAGNOSIS $169. Said my air filter needed to be changed out dirty wanted to fix for part $34.68 and $53.15 even showed me on video BUT DID NOT TELL ME airfilter comp More

by JSPARANGO
Recommend Dealer
No
Employees Worked With
Erin
Feb 07, 2024 -

North Penn VW responded

Hello Judy, Thank you for your feedback on your recent service visit. We completed airbag diagnostic testing to investigate a malfunction warning you brought the Jetta in for. During the electrical testing of the circuit using specialty diagnostic tooling, we were able to identify an issue within the wheel speed electronic sensor and provided you a repair estimate along with some other maintenance needs. During the technician's multi-point inspection, he did pull the engine air filter to inspect it as a courtesy, found it very dirty and sent you a video of the airbag error as well as the filter and other suggestions. The items other than the wheel speed sensor were declined at that time so he did reinstall the filter in the original condition. The charge reviewed with you for approval does include removing and replacing the filter along with cleaning the airbox and snow flap assembly. I'm glad you were able to resolve this with the help of your son. If you have any other concerns that you wish to speak with me about, please do not hesitate to reach out to me. Sincerely, Ken Benton Service Manager 267-956-1145

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