North Penn VW - Service Center

Above and Beyond This team went above and beyond! Tracy, Noah, Carleen and Mike set to task to help me out with an unexpected and sudden repair need enroute to a pare This team went above and beyond! Tracy, Noah, Carleen and Mike set to task to help me out with an unexpected and sudden repair need enroute to a parent's surgery in Florida. They were understanding of my dilemma, very efficient, and quite genuinely caring. All this and I was simply passing through... Imagine the care they take of regular customers! More

Wheel protection plan I arrived at 6:50am to get a flat tire fixed. Doors opened promptly at 7 and I was first in line. I had purchased the platinum protection on my wheel I arrived at 6:50am to get a flat tire fixed. Doors opened promptly at 7 and I was first in line. I had purchased the platinum protection on my wheels and tires which is why I drove all the way there to have them repair it. What one would think should take 20 minutes took 2.5 hours. At 7:30 when I noticed through the window that no one had even touched my wheel, I appoached the man who signed me in. He said they had to wait til 8am to contact the insurance company from whom they purchased the wheel protection to get approval before they could start the work. No one thought to tell me that. Ridiculous. At 8:30am, they now had to send a photo of the damaged rim to the insurance company and wait for another approval code. That came at 9:10am. At this point, I was late for work and not happy. I asked if I could please use a loaner because I was late for work. He said, "You'd have to rent a car for $24.99 a day plus fuel." I asked if he was serious. He was. NP VW sold me a protection plan that they made seem attractive and so easy. They didn't say it would add 2 hours to you your wait time and that they wont change your tire until the insurance claim comes through. They never said you'd have to rent a car and not get a loaner. What a racket. I ended up sitting there until 9:35. Almost 3 hours to change a flat tire. Never again. More

First rate customer service at North Penn VW service center My appointment was efficiently arranged through Shannon. Was provided a loaner car. Communication agreed upon through text messages and they also a My appointment was efficiently arranged through Shannon. Was provided a loaner car. Communication agreed upon through text messages and they also added email. They consistently communicated with me and sent appointment reminders. I even received a phone call to make sure of my appointment. Shannon was very helpful and courteous. Provided a tow company for me to use which was covered and they sent a text confirming when it would get to the house. They were on time and brought the car and my husband to the dealership. Very professional driver! Ken was my “advisor” and was clear and honest with his explanation of the work they were doing on the car. I felt very comfortable and confident in the ability of the mechanics working on the car. I would recommend this service center to my friends. Thank you North Penn VW! More

Unscheduled visit The service department graciously squeezed me in for an unexpected visit when I needed a rattling noise checked out before going out of town. Thank yo The service department graciously squeezed me in for an unexpected visit when I needed a rattling noise checked out before going out of town. Thank you SO much, you confirmed all was well. I left for a weekend trip, all went well. More

highly responsive Warranty repair issue (wheel sensor) handled very well. Service writer was attentive to detail and courteous. Very responsive regarding progress up Warranty repair issue (wheel sensor) handled very well. Service writer was attentive to detail and courteous. Very responsive regarding progress updates and researching my technical questions. The e-mailed video by technician summarizing concerns, diagnostic & repair outcomes, and operator tips was quite helpful. More

Service I have been going to North Penn VW for almost 5 years. From the purchase of my car, to any service, parts, or issues and questions, they have been exc I have been going to North Penn VW for almost 5 years. From the purchase of my car, to any service, parts, or issues and questions, they have been excellent and easy to work with. More

Excellent use of technology to communicate (test/video) Text and video usage allowed me to multitask between my job and the work being done on my car. Facilitated quick responses and real time updates Text and video usage allowed me to multitask between my job and the work being done on my car. Facilitated quick responses and real time updates More

A very civilized repair shop I planned to spend the day at North Penn Imports this week because my car needed several interventions. I knew it would be several hours, but I didn't I planned to spend the day at North Penn Imports this week because my car needed several interventions. I knew it would be several hours, but I didn't hesitate because the service center waiting room is so accommodating. Plenty of desk space where I could work and lots of amenities - water, coffee, wi-fi. Frankly, it's nicer than my office! The staff kept me well-informed and offered me options. Out at a reasonable time! More

Inspection + I really like the dealership, service is well done, there is coffee while you wait, and they wash your car. Service loaners would be awesome though! I really like the dealership, service is well done, there is coffee while you wait, and they wash your car. Service loaners would be awesome though! More

Always feel comfortable going to this dealership Always friendly and very quick in service Enjoyable environment. They always seem to know what you are talking about. They don’t force(?) you anyt Always friendly and very quick in service Enjoyable environment. They always seem to know what you are talking about. They don’t force(?) you anything to fix. More