North Penn VW - Service Center

First time with VW Everything was explained to me before and after service, I was also updated via text on the status of my vehicle and any other issues seen by the tech Everything was explained to me before and after service, I was also updated via text on the status of my vehicle and any other issues seen by the tech. More

Our 2014 Beetle was rear ended and totaled The great people at the collision center were very helpful in getting the insured adjuster in and the vehicle appraised. All were very helpful as we n The great people at the collision center were very helpful in getting the insured adjuster in and the vehicle appraised. All were very helpful as we needed a rental car while getting our new car. Outstanding service! More

Great, informed and quality service. The individuals who assisted me were friendly and I was informed throughout the entire process on the scheduled maintenance and the suggested maintena The individuals who assisted me were friendly and I was informed throughout the entire process on the scheduled maintenance and the suggested maintenance. There was no pressure to purchase additional services. More

Oil change and ad blue service Erin Trotter is usually who I deal with. SHE IS AWESOME! She knows how to explain things to me so I understand what is going on. She isn't pushy. Erin Trotter is usually who I deal with. SHE IS AWESOME! She knows how to explain things to me so I understand what is going on. She isn't pushy. She is friendly and funny but always helpful. More

RETURN CUSTOMER MY EXPERIENCE AT NORTH PENN DEALER IS AT 5 STARS LEVEL AND BEST IN DELAWARE VALLEY. THEY SELL CARS AND SERVICE CARS WITH PRACTICALLY DOING PRACTICE T MY EXPERIENCE AT NORTH PENN DEALER IS AT 5 STARS LEVEL AND BEST IN DELAWARE VALLEY. THEY SELL CARS AND SERVICE CARS WITH PRACTICALLY DOING PRACTICE THAT IS ONLY REASON I AM RETURN CUSTOMER YEARS AFTER YEARS. THAT IS MOOR THAN WHAT I PAY FOR. I HOPE THEY SERVE AT BEST LEVEL FOR MANY YEARS IN THIS COMMUNITY. More

Routine Service/oil, state inspection, alignment, and recall Check in done with efficiency. Loaner promised over the phone when I made the appointment was not ready when I arrived at 7:30am so I had to walk over Check in done with efficiency. Loaner promised over the phone when I made the appointment was not ready when I arrived at 7:30am so I had to walk over to the collision center across the parking lot and then paid $9 for collision deductible coverage. The loaner was a brand new Bug and very nice. Video from tech was hard to hear due to noise in the shop. It's a nice idea to take the video but the tech needs to speak a bit louder. Car wash not done at the end of service because (I was told) they were too busy. I can only hope that the mechanical and electronic services I brought the car in for were completed and that they weren't too busy to complete all of them. You see, I don't really know what happens in the shop but have to trust that the dealership is honest. The niceties, like an easy loaner program and picking up a nice sparkling dark green convertible bug at the end of service, that were what brought me an hour's drive back to this dealership, were not there this time. More

Excellent Took care of my car in a timely manner. Service was great got my car back neat and clean just the way I left it. Took care of my car in a timely manner. Service was great got my car back neat and clean just the way I left it. More

Good service experience! Accurate, courteous service with excellent shuttle driver! I have been a customer of North Penn Imports since 1976. Over the years I have consistent Accurate, courteous service with excellent shuttle driver! I have been a customer of North Penn Imports since 1976. Over the years I have consistently received excellent, quality service from both Mazda and VW including the Collision Center. More

Wonderful person to work with! Tracy is intelligent, knowlagable and very pleasant to work with. Also all the rest of the service department were kind and accommodating. Very nice Tracy is intelligent, knowlagable and very pleasant to work with. Also all the rest of the service department were kind and accommodating. Very nice service department! More

good service Always good service at North Penn never had any issues. Would recommend them always! Very nice and personable. Car is always ready in time slated! Always good service at North Penn never had any issues. Would recommend them always! Very nice and personable. Car is always ready in time slated! More