North Penn VW - Service Center

Great Service They care about the maintenance of your car and like taking preventative measures to prevent more serious issues from occurring. They also added video They care about the maintenance of your car and like taking preventative measures to prevent more serious issues from occurring. They also added videos of what exactly was wrong and what suggestions they have to fix it. More

Quick and efficient I did have a great experience with Erin, who was friendly and helpful. I have some feedback for the experience overall. I have serviced with quite a f I did have a great experience with Erin, who was friendly and helpful. I have some feedback for the experience overall. I have serviced with quite a few VW service centers so this is why I am writing. A few things that can take the experience to an even greater level is offering complimentary car washes and also pulling up the vehicles for customers when they are there to pick it up. I did receive a wash which was great, but, I had to ask for it and felt like it was a big deal to ask this of them. In addition, when I picked up my vehicle, it was raining out and I had to go out and find my car, rather than someone pulling it up under the drop off area for me. While the overall service was quick, speedy and everyone was very nice, it just felt very no frills, which is fine. I would recommend this service center to others. More

Headlight repair Came without an appointment to get a headlight bulb replaced. The car was checked and I needed new wiper blades. The next day was rainy so I was happy Came without an appointment to get a headlight bulb replaced. The car was checked and I needed new wiper blades. The next day was rainy so I was happy for the headlight and the wiper blades!! Great, friendly service, little time to wait!! More

Life Saving Service ! Erin Trotter has been my serivce advisor for many years and she is awesome ! (not just because my youngest daughter is named Erin.. but it doesn't hu Erin Trotter has been my serivce advisor for many years and she is awesome ! (not just because my youngest daughter is named Erin.. but it doesn't hurt :) ) Went in to have the oil changed and have the car checked out and I received a TXT when the car was being serviced and a video of the dangerous problem that was found. Turns out I had a bubble in one of my front tires and if it had a blown I could have ended up in a very serious accident ! Erin explained the problem and had already researched to identify that the tire was still under a warranty (having purchased it last year and it conly cost me roughly $25 to have the tire mounted and balanced. So Erin saved me money and possibly my life ! So needless to say I will NEVER go any place else to buy a VW or have it serviced. Unfortunately for Tim Norotiana my 2013 VW Passat is in great shape so it will be a little while until I buy my 3rd car from him. "Carpe Diem" Howard N. Reid Jr. More

Windshield replaced This was a seemless customer service experience. Everyone was very pleasant, knowledgeable and professional. The work was scheduled quickly, and I was This was a seemless customer service experience. Everyone was very pleasant, knowledgeable and professional. The work was scheduled quickly, and I was given a courtesy ride home and then back to the shop after the work was completed. I'm aware I could have the work done cheaper elsewhere, but I trust genuine VW parts and labor. More

Happy with the outcome Flat tires are a pain, but when they get fixed by the service department at North Penn Imports, the pain goes away quickly. In and out with a new tire Flat tires are a pain, but when they get fixed by the service department at North Penn Imports, the pain goes away quickly. In and out with a new tire in no time at all! I strongly recommend the tire warranty plan! More

Great service They look out for me and keep my. At running smoothly. Everyone takes their time to explain everything. I will not take my car anywhere else. They look out for me and keep my. At running smoothly. Everyone takes their time to explain everything. I will not take my car anywhere else. More

Express service Arrived at 7am for express service oil change and tire rotation. Was promptly taken care of. Technician recommended an airfilter too. I was done in Arrived at 7am for express service oil change and tire rotation. Was promptly taken care of. Technician recommended an airfilter too. I was done in 45 minutes. When I reviewed my inspection papers, the back tires were notated as out of alignment based on their findings. I was never told of this and didn't notice it until I reviewed everything at home. I wish the technician or desk person mentioned it to me. It wasn't on the technicians recording either. If I knew, I would of had it done More

Good service bad rental policy Service department was fine. Everyone was helpful and informative. I had a poor experience with rental center. I was not informed of 26 hour rule by s Service department was fine. Everyone was helpful and informative. I had a poor experience with rental center. I was not informed of 26 hour rule by service or rental center, and was charged 2 day for having my vehicle for exactly 26 hours and only putting 8 miles on the rental. Additionally vw/mazda is one of the few dealers that make customers pay for rental car when my car had to be brought in for 2 recalls fixes. This was unfortuante, and a slap in the face when i was charged for 2 days. I was reimbursed only after multiple conversations with rentals staff and management. More

Everything Explained in Detail Everything was explained to me from what I was there for to how much it would cost and when I could expect it to be completed happened. Even the two i Everything was explained to me from what I was there for to how much it would cost and when I could expect it to be completed happened. Even the two items that were discovered during the inspection were explained with why, cost, and time. More