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North Penn VW - Service Center

Colmar, PA

4.7
1,589 Reviews
Call Service Center (215) 822-1361

1,589 Reviews of North Penn VW - Service Center

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February 13, 2024

The experience has been going well. Outside of paying for loaner vehicles, the service is good, and the employers are well mannered. More

by tq2
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse McDonough
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February 13, 2024

Easy to schedule, quick service, and Jesse was very helpful and kept me in the loop. More

by MERE.MACKENZIE
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse McDonough
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February 12, 2024

Excellent service and very knowledgeable Everything was explained carefully and I was offered options Great job More

by TADMOUSE
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse McDonough
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Feb 12, 2024 -

TADMOUSE responded

Yes that’s what happened

February 12, 2024

My car arrived without damage. It was damaged while there; however, the manager denies damage even though video footage shows the car arriving to the shop without damage. More

by cmorganheira27
Recommend Dealer
No
Employees Worked With
Jesse McDonough
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse McDonough
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Feb 13, 2024 -

North Penn VW responded

Hello Ms. Morganheira, I apologize that you found damage on your Jetta after picking up from being service and washed. As we've discussed, I and several others have reviewed security camera videos. The damage is present and shown in video before the vehicle is pulled into our service shop and also pictured in the technician's inspection video he sent you. The photos taken after the car was washed have visible markings in an orange color which you will not find anywhere on our property. This damage was present before we serviced the vehicle and not caused by North Penn Imports or it's employees. Sincerely, Ken Benton Service Manager

Feb 14, 2024 -

cmorganheira27 responded

Hi Ken, Per discussion, you stated the other staff member that reviewed the video did not see the damage on the vehicle when the vehicle is pulled into your service. You proceeded to blame the quality of the video as to why damage is not seen, even though the fact is that damage is not seen when the car arrives. The mark is brown, not orange. My car was not damaged prior to arrival to North Penn Imports. The damage was present when I picked up my car, after you serviced the vehicle. Sincerely, Cristina

February 11, 2024

Great they always give me good service. Thanks so much for keeping my car running at 167000 miles and climbing. More

by mmaravillas
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse McDonough
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February 10, 2024

There are great They care about customers and they provide all the information you need to know More

by djab.mohammedsalah
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse McDonough
Report | Print
February 10, 2024

Always get the service done efficiently. And if something takes longer than expected, they help me with a loaner and keep me updated throughout the process More

by ALYSSAHANSBERRY
Recommend Dealer
Yes
Employees Worked With
Sara and Erin
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February 10, 2024

Always efficient and communicative. If work has to be delayed or there is a problem, they compensate me somehow with a loaner or something More

by ALYSSAHANSBERRY
Recommend Dealer
Yes
Employees Worked With
Sara
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February 10, 2024

Always a great customer experience! Great service, pricing and they value your time, trying to get you out of there as soon as possible. A+ More

by MIKELOWELL
Recommend Dealer
Yes
Employees Worked With
Ken Benton
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February 10, 2024

Professional and very polite She answered all my questions and gave me options I was not aware of. More

by JOE CASEY
Recommend Dealer
Yes
Employees Worked With
Erin Trotter
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