North Penn VW - Service Center

Battery checked and changed I came in without an appointment having had to have my car jumped twice in the last three days. I was greeted very warmly and service was provided pr I came in without an appointment having had to have my car jumped twice in the last three days. I was greeted very warmly and service was provided promptly while I waited. More

First rate service Car would not start. Call service and it was decided to get a jump start and come in for service. Service found battery defective and replaced. Covere Car would not start. Call service and it was decided to get a jump start and come in for service. Service found battery defective and replaced. Covered by warranty. Excellent expierienc More

Great Service Everytime Everyone at North Penn Volkswagen is always helpful. I appreciate that the give me a heads up in what is needed and let me know ahead of time. Everyone at North Penn Volkswagen is always helpful. I appreciate that the give me a heads up in what is needed and let me know ahead of time. More

GREAT SERVICE BY THIS SERVICE DEPT Like always, Ken Benton's service department did a fantastic job with my Volkswagen Eos. They always go above and beyond in taking care of my needs w Like always, Ken Benton's service department did a fantastic job with my Volkswagen Eos. They always go above and beyond in taking care of my needs with my vehicle. They never upsell me, are always timely and efficient, easy to work with, flexible, and great with their recommendations for suggested but not required repairs. Whenever I do not take the suggestion, I find that Ken was right with his prediction. I cannot say enough about getting my car serviced by this dealer. Also, I needed an engine repair just outside of warranty two years ago. I had my car towed to the Volkswagen dealer in cherry Hill and my car sat on their lot without being touched for 6 weeks!!! SIX. WEEKS. I finally paid to have my car towed to North Penn Volkswagen, paid a $1700 bill to cherry hill vw, and it was the best decision. Ken with North Penn had the engine repair completley finished in a week!! He even ordered parts before I ordered the tow truck once I told him what was going on. He went out of his way to guide and advise me before I transferred my car to his dealership by communicating with corporate vw to see what options were available for assistance as well as with my third party warranty company. He is excellent in his role and I will always take the drive to have my car serviced by his department because they are genuinely good people who are great at their iobs. Also, love Antonio Miller in sales. He used to work in the rental department. Such a great personable guy who goes out of way for his customers. Ken Piccari in collision is great, too. More

North Penn Imports is Top Notch From Erin in service to Nate who does the tech work everything at North Penn is focused on giving the customer the best experience. Thanks for always From Erin in service to Nate who does the tech work everything at North Penn is focused on giving the customer the best experience. Thanks for always treating me like my business matters. More

Pleasant and Professional They were timely and explained in detail the work recommended. They asked to ensure I had a ride back to work understanding the need of the average Jo They were timely and explained in detail the work recommended. They asked to ensure I had a ride back to work understanding the need of the average Joe. More

Satisfactory Service The entire staff here at NP VW is excellent. Jorge is always there to help me when I need it. Thank you Jorge and Staff for always being there when I The entire staff here at NP VW is excellent. Jorge is always there to help me when I need it. Thank you Jorge and Staff for always being there when I need you most. More

Feedback on recent fender replacement job at body shop Had a great experience with Body shop manager Ken who was very accommodating & ensured the work was completed right first time. I was happy with outco Had a great experience with Body shop manager Ken who was very accommodating & ensured the work was completed right first time. I was happy with outcome so thanks to all at North Penn Imports. More

First time at North Penn, this time for a recall. Service was quick and I was out in about 30 minutes. Everything was what I have come to expect from a VW dealership: excellent! This is not the deale Service was quick and I was out in about 30 minutes. Everything was what I have come to expect from a VW dealership: excellent! This is not the dealership from which I got our Passat. More

Oil Change, Recall & Beale Inspection Great customer service and overall experience! The service people were friendly. They answered my questions and provided me with a great experience du Great customer service and overall experience! The service people were friendly. They answered my questions and provided me with a great experience during my time at the dealership. More