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North Penn VW - Service Center

Colmar, PA

4.7
1,693 Reviews

1,693 Reviews of North Penn VW - Service Center

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August 19, 2024

Hard to believe it costs $75. 00 to replace a bulb. It was a little salty. More

by Murray
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2024

I couldn’t be More Sorry when We purchased the VW Taos from your dealership! More

by Vic1547
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt the sales Associate
Aug 19, 2024 -

North Penn VW responded

Good Afternoon Mr. Ribeiro, I’m sorry to hear that your experience with your Volkswagen Taos has been frustrating. Our team has worked diligently to address the issues you’ve raised during each service visit. Your feedback and satisfaction are very important to us, and we encourage you to let us know if you have any remaining concerns. If you’re still dissatisfied with the vehicle and would like to explore other options, we’d be more than happy to help you find a car that you’ll truly enjoy driving. Sincerely, Ken Benton Service Manager

August 15, 2024

Erin knows her stuff. Helped me out tremendously with all the odds and ends for getting my car situated. More

by Gfurman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin trotter
August 15, 2024

Always friendly and always fair. Very good communication , letting us know what going on and when we will be finished. More

by GHARTMAN1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2024

I love that they washed my car during some recent repair work I had done and they filled my WW fluid as well, so that was a pleasant surprise! More

by JEANMACDONALD77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2024

They were great at explaining things and checking out my car. Very happy with the service and time spent there More

by YOUNGMINKIM81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
June 28, 2024

I like working with Dan in the body shop. He did a great job on my Jetta More

by CAROLYNCONTI52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
June 26, 2024

NPVW Service Department has kept my VW's in great shape for nearly 10 years. It's worth the 45 minute drive to receive quality service. More

by LINDAMKARP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2024

Jesse always gives great customer service and always makes sure that everything is done correctly. I always feel confident my car is taken care of and never leave with a bad experience. Due to the situa More

by JUSTINAHS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2024

Excellent customer service Excellent customer service Excellent service Excellent service Everything is excellent Excellent team Overall, very excellent More

by BRIAN.SHEPARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Balassis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Applegate, Jason Hartman, Ken Piccari, Ken Piccari
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