North Penn VW

Thorough and Expeditious Went to Express Service for 30k check. Was told costs upfront and estimate on time; both were accurate. They asked if I'd like to save a trip and have Went to Express Service for 30k check. Was told costs upfront and estimate on time; both were accurate. They asked if I'd like to save a trip and have State Inspection/Emissions done while I was there as well. I took them up on the offer and once again I was pleased with the service and expeditiosness. More

Great service So professional - from check in to check out. Loved receiving the video from the technician summarizing his entire assessment of the car. While I wa So professional - from check in to check out. Loved receiving the video from the technician summarizing his entire assessment of the car. While I waited I had the chance to talk with sales about a potential new car for my husband. More

Flexible and competent Always a pleasure to brainstorm my next VW choice with Tim. The receptionist was courteous and patient with a persistent caller. Tracy is a pro Always a pleasure to brainstorm my next VW choice with Tim. The receptionist was courteous and patient with a persistent caller. Tracy is a pro More

Excellent "new car" experience Came in to inquire about purchasing a 2018 Golf GTI S after corresponding with several dealers (including North Penn) via email. Mike Sinclair was ext Came in to inquire about purchasing a 2018 Golf GTI S after corresponding with several dealers (including North Penn) via email. Mike Sinclair was extremely helpful, answered all of my questions, and was patient as I worked through my decision. There was absolutely no sense of the "pushiness" or urgency to make a deal that you usually experience at car dealerships. After I made my decision, vehicle prep and financing was completed smoothly and quickly. North Penn was definitely one of the best new car purchasing experiences I've had. More

Great customer service They went above and beyond to accommodate my needs as a consumer. They were friendly and made sure I had everything I needed. Well versed in knowledge They went above and beyond to accommodate my needs as a consumer. They were friendly and made sure I had everything I needed. Well versed in knowledge of the cars and willing to show me how to use certain functions I’m not quite familiar with haha. Thanks again guys More

Service Excellence! No one is perfect but the service team at North Penn strives to meet that level, and they come close. They worked with me to combine multiple service No one is perfect but the service team at North Penn strives to meet that level, and they come close. They worked with me to combine multiple services and handle a few unanticipated repairs into a one visit. The fact that they were so competitive with pricing and provided a loaner, just made it an effortless experience. I do not live anywhere near this dealer but on a recommendation, I purchased my car from them but I went to my local VW dealer for service which is 5 minutes from my house. Unfortunately, they are not the same as North Penn. The service, the people at North Penn and most importantly, the excellent and fair pricing means I learned my lesson. I will not go anywhere else for service for my Jetta. More

Excellent periodic maintenance. Service: 20,000 miles. All went well. Very timely and efficient. Received vehicle while car in service. Had new tire installed. Was emergency due Service: 20,000 miles. All went well. Very timely and efficient. Received vehicle while car in service. Had new tire installed. Was emergency due to tire damage. Service was able to also due regular PM. More

Amazing first time buyer experience This was my first car purchase, and North Penn was absolutely amazing. I worked with Michael Sinclair in the sales department. He let me take the car This was my first car purchase, and North Penn was absolutely amazing. I worked with Michael Sinclair in the sales department. He let me take the car I was looking at into my own mechanic to make sure everything was good with the car (which it was). He made himself available 24/7 and was quick to answer questions. After I got my car, an unexpected problem came up and the Service department fixed my car the next day. After I noticed a chip in my window, they sent someone to my apartment to fix the windshield instead of me coming all the way back to the dealer. North Penn went above and beyond my expectations and I’m happy to know that if I ever had any problems with my car, I have a great dealership that will give me 110% and fix my car ASAP. More

North Penn Cares about You Excellent reply to e-mail question and excellent salesman Joe D. So easy to work with and helpful in all aspects of the lease process. Excellent reply to e-mail question and excellent salesman Joe D. So easy to work with and helpful in all aspects of the lease process. More

Best VW dealer in town! On time finished, priced right, Unbeatable service personal. Great job, well done. Not much more can be said because the service exceeds all expectati On time finished, priced right, Unbeatable service personal. Great job, well done. Not much more can be said because the service exceeds all expectations with no complaints. More