North Penn VW

Used Car purchase I purchase a used Jeep Wrangler. After driving it home we realized there was a coolant leak, I emailed immediately and got a response on a Sunday. Th I purchase a used Jeep Wrangler. After driving it home we realized there was a coolant leak, I emailed immediately and got a response on a Sunday. They were quick to respond, via email, on the phone and in person. Everyone we dealt with from sales to service was fantastic. They evaluated the problem, kept us informed and fixed the issue. There was no push back because it was a used car purchase. I was so happy and relieved that it was taken care of in a timely and responsible manner. Thank you for your GREAT customer service and standing behind the products you sell, new or used!!! My thanks especially to Greg and Jorge. More

Great Customer Service I just bought my 2018 GTI at North Penn VW and it was a great experience. There is a great selection of Golfs and Greg was very helpful! I love my c I just bought my 2018 GTI at North Penn VW and it was a great experience. There is a great selection of Golfs and Greg was very helpful! I love my car! More

recall on jetta It was my first time of taking my Jetta to the dealer. They were very personable and pleasant. They left me know what was going on with the prog It was my first time of taking my Jetta to the dealer. They were very personable and pleasant. They left me know what was going on with the progress of my repairs as well as answered any questions I had. I was a few minutes late for my appointment due to an accident on the road, but they were understanding. The service took a little longer than anticipated due to my needing a light replaced. It was a good experience. Yes I would recommend North Penn Volkes wagan to others. Thanks very much Linda M. Gehman More

Great Experience First time Volkswagen purchase. Came in with financing through Capital One, they offered to see if they could get me a better rate through VW Credit. First time Volkswagen purchase. Came in with financing through Capital One, they offered to see if they could get me a better rate through VW Credit. Rate came back better through VW Credit. Salesman was Mike S. He was great. Very helpful and not pushy at all, which I really appreciated. The showroom was immaculate. Their vehicle selection was top notch. More

Alway friendly and helpful. Have been having service here for 12 years Alway have made me feel comfortable. Waiting room clean. Like the free car wash & coffee. Will re Have been having service here for 12 years Alway have made me feel comfortable. Waiting room clean. Like the free car wash & coffee. Will return. More

GLI - significant engine work required The service team (Ken) very clearly explained the vehicle status and what would be required to fix it. As this was a challenging situation, the commu The service team (Ken) very clearly explained the vehicle status and what would be required to fix it. As this was a challenging situation, the communication was very helpful. More

Simple, smooth, superb I own a daily driver but had been itching to get a fun car that, once the warranty runs out, I could have some fun modifying as working on and trackin I own a daily driver but had been itching to get a fun car that, once the warranty runs out, I could have some fun modifying as working on and tracking cars has always been a passion of mine. I was always super intrigued by the newer GTI platform as a good starting point so I spent the last year and a half looking for the right one. Last week, I stumbled across an ad for one on Car Gurus. A 2016 with really low miles, practically brand new. I stopped in for a test drive but only had an hour or so to spend there before I had to head home since my wife had a doctor appt. Most dealers would try to find ways to make you stay and be very pushy for the sale. Not North Penn. Not because they didn't want the sale but they clearly respect their customers and their customers time. Plus, I would assume that Greg Holland (the sales guy who I dealt with) had confidence that the GTI would win me over during the test drive. The GTI was from a lease so it had its maintenance done and was in solid condition. Literally like brand new. While I did my research on the car and knew a lot about it before I showed up there, Greg filled in the gaps and clearly has knowledge of the car, too. The process from beginning to end was so smooth that it was honestly incredible. I am not sure that I have ever experienced such a smooth buying process in my life. And the fact that not once was someone trying to pressure me was great. I don't cave to the pressure anyway and know the games but I genuinely felt a mutual respect. A rare thing in this day and age no matter where you are. Kudos to North Penn VW. Highly recommend them to anyone looking to buy a VW. Look up Greg Holland, too, if you are interested in buying. I am sure the other sales folks are good too but I know for sure that Greg is fantastic and will take care of the customer. Thanks for the GTI! I have always wanted to own a GTI and North Penn helped that become a reality. More

Honest, helpful North Penn service has always been helpful. Things go wrong with cars, it's bound to happen and it's frustrating and expensive. North Penn has worked North Penn service has always been helpful. Things go wrong with cars, it's bound to happen and it's frustrating and expensive. North Penn has worked with me to keep costs down when possible and they are very patient with my limited car knowledge. I never feel like I'm being taken advantage of. Its nice to have a place to take my car that I trust. More

Great Overall Experience! The team at North Penn VW were all fantastic. Very down to earth, kind, and respectful. They priced their vehicles very fairly so there was no need fo The team at North Penn VW were all fantastic. Very down to earth, kind, and respectful. They priced their vehicles very fairly so there was no need for much negotiations. Michael Sinclair was my sales rep. and I really enjoyed working with him throughout the purchasing process. Highly recommend! More

Good work, but difficult to schedule NP VW always does quality work at a reasonable price, but getting an appointment for an inspection ( and oil and filter change) required me to have my NP VW always does quality work at a reasonable price, but getting an appointment for an inspection ( and oil and filter change) required me to have my salesman intercede. More