North Penn VW

20k service, in and out fast. As always North Penn Vw did an excellent job. Efficient, friendly and job well done. It's nice to see familiar faces and feel like a valued customer. As always North Penn Vw did an excellent job. Efficient, friendly and job well done. It's nice to see familiar faces and feel like a valued customer. More

Exceeded my expectations in every regard This was my first new car buying experience, sales rep Antonio was awesome with showing me the features of the new Jetta and letting me take a long te This was my first new car buying experience, sales rep Antonio was awesome with showing me the features of the new Jetta and letting me take a long test drive on one with an auto, as well as a shorter test drive in the manual transmission car I purchased. Antonio was polite, informative, and engaging, and understood exactly what I was looking for in a new car. I was preapproved for my new vehicle loan prior to coming in, but some changes in the preapproval offer had to be made to accommodate registration costs and the higher doc fees involved with registering the car in my home state (I'm not from PA). John was very polite and forthright in explaining these facts but it also helped that I had the expectation that things would be a little different with respect to my loan when after the deal was done. Jason Hartman was also helpful and informative when it came to closing the deal and signing the paperwork. He explained the meaning and implications of each document, gave me enough time to read before signing as I needed it, and didn't pressure me into buying wheel and tire coverages or gap insurance (I have gap insurance through my insurance carrier at a lower rate). Overall my experience was the opposite of my expectation. The environment was no pressure, the process was actually fun, and the new car is fantastic. More

Thanks Erin fit my car in upon learning that my brakes were involved and got me a gratis rental car when the part needed to be ordered Erin fit my car in upon learning that my brakes were involved and got me a gratis rental car when the part needed to be ordered More

Excellent customer service I just leased my second car from North Penn VW, and I’m sure I will be back for a third. By far the best customer service I have experienced at any d I just leased my second car from North Penn VW, and I’m sure I will be back for a third. By far the best customer service I have experienced at any dealership. From sales, to management, to financing, to service department, everybody I have encountered has been excellent and put my interests first. I would highly recommend North Penn VW to anybody looking for an easy car buying/leasing experience, affordable price, and continued great service on your vehicle. More

Very helpful and polite. They are very helpful in explaining what was wrong with my car, worked with my schedule and provided a rental car. They are polite and returned my cal They are very helpful in explaining what was wrong with my car, worked with my schedule and provided a rental car. They are polite and returned my calls to answer my questions. More

Excellent service Turned in a leased 2016 Tiguan & leased a 2018 Tiguan. Joe was great, as usual (he had sold me a VW Beetle). Thank you, I am truly enjoying my new v Turned in a leased 2016 Tiguan & leased a 2018 Tiguan. Joe was great, as usual (he had sold me a VW Beetle). Thank you, I am truly enjoying my new vehicle! More

very good staff Very kind staff . Well Done!!!! Tracy was a hoot.. Very funny and smart about blinker fluids replacement. I enjoyed the video on my car too. I will re Very kind staff . Well Done!!!! Tracy was a hoot.. Very funny and smart about blinker fluids replacement. I enjoyed the video on my car too. I will return. More

Good Experience Friendly with no pressure. This was out first VW purchase / lease. Antonio was very knowledgeable about all the options the Jetta came with. Would lik Friendly with no pressure. This was out first VW purchase / lease. Antonio was very knowledgeable about all the options the Jetta came with. Would like to replace our Highlander with a Tiguan in the near future. More

Great Customer Service I brought my car to this dealership for a recall issue. Everyone I dealt with - from the phone, to face to face interaction and the driver who shuttle I brought my car to this dealership for a recall issue. Everyone I dealt with - from the phone, to face to face interaction and the driver who shuttled me to work were super friendly. In addition, when I went to pick up my car - they washed it! More

WATER LEAK As always, North Penn was awesome! They were able to get my car in before they originally stated, and fixed my sunroof drain leak and was able to ge As always, North Penn was awesome! They were able to get my car in before they originally stated, and fixed my sunroof drain leak and was able to get my car back the following day. More